Daniels BMW

This visit was related to an intermittent issue. My service advisor was Lisa, whom I would highly recommend. My service advisor was Lisa, whom I would highly recommend. More

Brad my client advisor was very professional informative and timely. . I’m now a two BMW guy. Madyline updated me on new technology and was very astute and helpful. First rate showroom and good experience o and timely. . I’m now a two BMW guy. Madyline updated me on new technology and was very astute and helpful. First rate showroom and good experience overall. Top rating! More

David was great to work with. The whole experience was quick and painless. Extremely happy with my X5. The whole experience was quick and painless. Extremely happy with my X5. More

Matt was very helpful and responsive. I inquired on a few different MINIs and he was HOURS faster than anyone else, and even gave more information than I asked for. I inquired on a few different MINIs and he was HOURS faster than anyone else, and even gave more information than I asked for. More

Matt was great to work with - the trade in and purchase of a new vehicle went extremely smooth! of a new vehicle went extremely smooth! More

Quickly provided repair estimate. Repair completed on time, as promised. All persons were friendly and professional. Repair completed on time, as promised. All persons were friendly and professional. More

Justin was knowledgeable, informative, and always available to answer our many questions. It was a pleasure working with Justin, he was always upbeat and attentive to our needs. We are very happy wit available to answer our many questions. It was a pleasure working with Justin, he was always upbeat and attentive to our needs. We are very happy with our purchase 2023 X3 More

Long story short: Everyone I worked with at Daniel’s BMW while going through the process of purchasing my M340i was absolutely fantastic! Justin Dressel was my point of contact in sales and he was absolutel while going through the process of purchasing my M340i was absolutely fantastic! Justin Dressel was my point of contact in sales and he was absolutely fantastic from beginning to end - he helped me narrow down what I was looking for and answered all of the questions I asked (there were a lot) and he went above and beyond to help me get into the right car. The day that the M340i I was hoping to originally test drive/purchase became available again, he texted me right away and set me up with a test drive within an hour. When going over the financing and signing all the paperwork, Brian was extremely personable and actually made signing everything enjoyable! I am extremely picky and mentioned a handful of small cosmetic issues (I purchased a used car) that I was hoping to have addressed and every single one of them was taken care of without any kind of pushback and they were more than happy to ensure that I got exactly what I was looking for. Everyone at Daniel’s goes above and beyond and I can honestly say that I have nothing bad to say about anyone or anything about my experience. All in all, after dealing with an extremely frustrating situation at my prior dealership (Lehigh Valley Acura), my experience from beginning to end with Daniel’s BMW was nothing shy of excellent and would recommend going here for your next vehicle purchase! Long story long: I started shopping around for a new car after the rear window of my 2019 Acura RDX A-Spec shattered from corner to corner for no apparent reason. A couple days after the window shattered, I went to the dealership where I purchased/serviced the vehicle, Lehigh Valley Acura. I talked with my usual service advisor (the service advisors are absolutely fantastic by the way - I have an issue with how the service manager and Acura Corporate handled the situation as a whole) and within three minutes, she informed me that there was a TSB (Technical Service Bulletin) associated with my vehicle. The rear window exploding is a known issue in 2019 and 2020 RDXs due to the incorrect rear defroster grid being installed at the factory. After finding this out, I asked if this would be covered since it’s a known issue that they caused - the answer was no. I asked why wasn’t this recalled and addressed before it happened if this is a known issue - I was given the reason of: “Because it’s not a safety concern since a person would not be in the trunk of the vehicle.” I then asked what the dealership would be able to do for me since I am a frequent customer and had all of my services completed there - replaced my passenger side mirror (paid out of pocket) after it was damaged, inspection/emissions, oil changes, brake fluid flush/service, new tires installed and alignment completed, etc. The service advisor brought this question to the service manager who decided that they would not be helping me in any way aside from providing me with a phone number to contact Acura Corporate and file a claim. After speaking with Acura Corporate, I was informed that they would not be covering the replacement at all with the exception of potentially being reimbursed through Acura/Honda Goodwill. I was told that owning a 2007 TSX that had all of it’s major services completed at an Acura dealership over the course of the last 183k miles of owning the car and buying a certified pre-owned 2019 RDX A-Spec (and the associated extended warranty) and completing every single service at the Acura dealership still wasn’t a guarantee that they would provide any type of financial assistance. I can afford to replace the window, it was just a matter of principal at this point since they were telling me it was their fault and they were going to do absolutely nothing to resolve the problem they created for me since my vehicle’s mileage exceeded that of the factory warranty. I paid my deductible, had the window replaced through Safelite on a Friday, put a deposit down on a BMW M340 More

I like the complimentary multipoint inspection that was performed on my Z4. It gives me an idea what to expect next time I bring the car for service. The service advisor (Todd Simpson) and his team was ver performed on my Z4. It gives me an idea what to expect next time I bring the car for service. The service advisor (Todd Simpson) and his team was very thorough explaining the cost involve as far as the recommended repair. More

I had the pleasure of interacting with John Evans and several others from the sales team at one point or another during my purchase. If I dropped in to discuss an issue, John was always ready and willing several others from the sales team at one point or another during my purchase. If I dropped in to discuss an issue, John was always ready and willing to provide answers and discuss options. If he wasn’t around, his colleagues filled in and had no problem offering assistance. One of them (Mohamed) went so far as to walk me outside to the back of the lot to show me a feature I was considering, Another time, while waiting for John to finish with another customer, several of the sales team and I had a great discussion about paint protection and after-sale service. Everyone there is well informed, collegial and pleasant. This is the type of support a top-notch dealership ought to provide - and does. More