DCH Paramus Honda

On 01/18/2023 I leased a car from DCH Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely profession Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely professional, and kind. The process was fast not because I was rushed but because their transparency and professionalism put me at ease. Kay took her time to connect to the things I wanted in the car and was genuinely interested in my wants and concerns about the process. Jerrod was friendly and extremely helpful. He explained the whole process clearly and made us feel calm during a process that in my past lease was less than pleasant. The 5 Stars belong to them two (2). They are the kind of employees every dealership should have. And they are the reason why I would 100% recommend this dealership for car leasing and buying. Sadly, there was an unfortunate part to my experience, this was specifically with the Service Department. The day after I got the car, I tried lowering my back windows, unfortunately they had a horribly loud squishing sound. I called Jerrod and Kay and they were extremely attentive (proof that they are amazing). I went into the dealership and was greeted by Jerrod. The person in the Service Department was refusing to take care of me, according to her because her technicians were gone(lie), she wanted me to leave my car and send me home in an Uber, without even knowing what the problem was, remember, this is a NEW CAR. Only after we spoke to a manager did they bother to look at the car. It was determined that they needed to order a part to resolve the problem (ON A NEW CAR). They said that the part would be in Monday the 23rd. The ONLY call I received one that day and through the whole process from the Service department was on 1/23/2023 asking me to tell them how satisfied did I feel about the work they had done on my car. I told her nothing had been done and that as a matter of fact, I was still waiting to be contacted for the actual service. She then put me on hold to find out what the status was and then rudely told me I had to wait because the parts weren't there. When I asked her what her name was she said “SAM”, and spelled it out, once again rudely. Today 01/28/2023 as I felt frustrated and disappointed because they had still not called me, I called the dealership myself, I was told the part had arrived Saturday and that I needed to make an appointment. She made me the appointment for today @ 930am. I asked how I would get back to work after dropping off the car, she said "I don't know, we do not have shuttle service". I asked to speak to a manager before heading out there, she said no managers were available until 10am. It is funny that she said that because when I got there, FRANK who was very nice(reason why this review went from 1 start to 3), ordered me a Lyft to get to work and one to get back to pick up the car. I think this whole experience in the Service department would have gone better if they would have communicated efficiently and if their team were trained to treat customers with more professionalism and respect. A brand new car should not have to receive this kind of service, I was understanding of the fact that things can happen, but the service department failed in communicating and in empathizing with a customer who in reality has all the right to be upset, and instead was understanding with them. If I would have gone in there rudely and screaming at people, maybe they would have done differently, but because I was calm and waiting they thought that they could take advantage and treat me however they wanted. 100% buy your car here, but get it service somewhere else. More

great customer service was eager to accommodate my needs And currently referring a potential client to DCH ! And currently referring a potential client to DCH ! More

Contacted the internet on used vehicle Got back to me once Made an offer Never responded after several attempts Poor service Will let others know Terrible Guess they sell lots Don’t care once Made an offer Never responded after several attempts Poor service Will let others know Terrible Guess they sell lots Don’t care More

When I first time visit to dchparamushonda Mr Hammad look after me and he is very nice and coordinated person. Mr Hammad God Bless you. Best Regards MOEEN UD DIN. look after me and he is very nice and coordinated person. Mr Hammad God Bless you. Best Regards MOEEN UD DIN. More

Osvandy Arias, was very nice and helpful, fast to respond to inquiries, questions. I am happy he helped me purchase my new Accord. Highly recommended! to inquiries, questions. I am happy he helped me purchase my new Accord. Highly recommended! More

Great and welcoming dealership to buy or lease a car. Sales associates are very accommodating, not aggressive. Me and wife always deal with the Dude. Always give you the best price and best option for a Sales associates are very accommodating, not aggressive. Me and wife always deal with the Dude. Always give you the best price and best option for a car. More

Over the last 3 years, I leased and subsequently purchased a 2019 CRV. Alex Bernabe was very helpful throughout the process, making it all as smooth as possible. I'm pleased with the vehicle, and wi purchased a 2019 CRV. Alex Bernabe was very helpful throughout the process, making it all as smooth as possible. I'm pleased with the vehicle, and with the service I received. More

Hamad was very helpful when it came to buying my car. He went over and beyond to make me satisfied with my purchase. He showed me all the ins and outs of the car and all of its features before leaving. H He went over and beyond to make me satisfied with my purchase. He showed me all the ins and outs of the car and all of its features before leaving. Highly recommend having Hamad help you if you plan on going to DCH Paramus Honda. More

Awful service. Waited several hours pass appt time for oil change. Price for service doubled in 3 months w/no explanation. Rude horrible customer service. Will not Waited several hours pass appt time for oil change. Price for service doubled in 3 months w/no explanation. Rude horrible customer service. Will not return. More

I usually do not do reviews but, this experience has been amazing, once again! This is my second car with Alex Bernabe, my first one was a 2020 Honda Civic Sport and now I have a 2022 Honda Accord Sport. The amazing, once again! This is my second car with Alex Bernabe, my first one was a 2020 Honda Civic Sport and now I have a 2022 Honda Accord Sport. The reason why I came back and will continue to come back is 1) Alex is very professional in the way he speaks and carries himself, 2) He is not pushy and is very genuine, 3) He helps you understand the numbers and how people's financial background and overall lifestyle may impact the numbers you want or the car you want. Additionally, the desk manager Lenny is amazing! He was so welcoming and warm when we finally closed the deal. Easy to talk to and came in with a smile when he sat down and spoke to me. We went over the numbers and a little bit about my background and what I do for a living. As a consumer, sometimes it's not about the sale itself, but creating rapport. Knowing that the sales person, desk manager and finance manager is there to actually help you. Hence, why I will continue to buy from Alex Bernabe and lease with DCH Paramus Honda. Carlos Gonzalez the Finance Manager is also amazing! I went to high school with this sweet person and he has always been a genuine soul. I am very proud of him and his hard work. Even though we personally know each other outside of the sale, he was very professional and understood what I needed as far as warranty. He informed me of what was best for my new car, but was not pushy. Overall, I do not see myself taking my business anywhere else and I will continue to support DCH Paramus Honda just because, of the outstanding service/experience they provide! Thank you Alex, Lenny, and Carlos! Your hard work is not unnoticed. More