DCH Honda of Temecula

Thank you to Tim Joyce for the excellent customer service and quick turnaround when I brought my vehicle in on Monday. He kept me informed every step of the way and was very helpful!! and quick turnaround when I brought my vehicle in on Monday. He kept me informed every step of the way and was very helpful!! More

Brad Johnson was our sales advisor and made the buying experience an absolute pleasure. In the many cars I have purchased over the years, I would have to say this was the best overall. Brad responded to a experience an absolute pleasure. In the many cars I have purchased over the years, I would have to say this was the best overall. Brad responded to all emails promptly and he was attentive to my wife's work schedule when signing docs. He was not overly pushy in the least and the fact he dealt with me via email as I requested and didn't call me every minute as almost all competitors do, earned my business and future business is well. Brad is a true asset to DCH and they are lucky to have him. More

I went the dealership looking for an economical car that would fit in my budget. I wanted good price and all I could get for my money, a car that would give me good gas milage. I told them I wanted the "mo would fit in my budget. I wanted good price and all I could get for my money, a car that would give me good gas milage. I told them I wanted the "moon" and could they delivery. Jeffery was GREAT. I did not get the "moon" but I got a beautiful car at a good price and they worked on the payments to get them where I needed them to be. I was not happy about having to buy a new car and obligating myself to payments but I walked away feeling good about the my experience and the out come. Everyone there was great and helpful. They went over everything with me and told me I could come back if I had any questions about the car. I could not bring the car back but they would help me with any questions concerning how things worked in the car and I could come and get a cup of coffee any time I wanted. They were Great!!!!! More

I enjoyed my experience today at dhc Honda, I was looking for a van and appreciated the salespersons who assisted me. andy and Lorraine both were very helpful answering all my questions I had. Everyone was w for a van and appreciated the salespersons who assisted me. andy and Lorraine both were very helpful answering all my questions I had. Everyone was warm and very hospitable. I would like to thank you for making it extremely pleasant. Thank you,sincerely yours Richard Rhoades my review I guess has not met your requirements, forgive me your customer service was great, your quality of work is reflected in your vehicles. All your employers I dealt with we're very friendly and polite. I was pleased with the cost off my van. My overall experience was great. Thanks rich rhoades More

Went to trade in a car and buy a new one. Honda of Temecula was the greatest. Sales and Management was very smooth and met my needs. no pressure what so ever. I would recommend them to everyone. Temecula was the greatest. Sales and Management was very smooth and met my needs. no pressure what so ever. I would recommend them to everyone. More

The service Tim provided me was amazing. The shifter was stuck and I couldn't get into gear. Tim was able to identify the problem, then he walked me through getting my shifter unstuck, waited for me to get stuck and I couldn't get into gear. Tim was able to identify the problem, then he walked me through getting my shifter unstuck, waited for me to get it done on the phone, and got me to the dealership for service. The service he offered was awesome and the price for the repair was very reasonable. I will return to DCH for all service needs for my Honda Odyssey every time. Great service as always. Kudos to Tim. More

We searched the internet and visited several dealers in search of the perfect Pre-Owened Honda CR-V. Many of the dealers did not respond to internet requests for information and we had the stereotypical sl search of the perfect Pre-Owened Honda CR-V. Many of the dealers did not respond to internet requests for information and we had the stereotypical sleazy used-car-salesman experience at other dealers we visited. Not at DCH Honda. Spencer responded quickly to our request for information about a CR-V that had just come into inventory. Even though Spencer was not working when we came in, Rick took over seamlessly and even drove us out to the car detailing facility to look at the vehicle even before it had been detailed and prepared for sale. Unlike some of the other dealers DCH didn't play any games with pricing. They had accurate and fair prices for document processing, sales tax, and registration fees. One dealer quoted us over $1,800 for "government fees" (in addition to the taxes)and then came down to $326 when we questioned it. DCH only charged us $49 for the government fee! It was a real joy to work with a fair and friendly dealer who didn't play games. More

I take my 2005 Honda Civic in for service at the DCH location in Temecula. I've always had really good experiences in working with the service department. The employees have been extremely busy on the location in Temecula. I've always had really good experiences in working with the service department. The employees have been extremely busy on the days I've been in for service, yet despite that, they always take the time to accomodate my own busy schedule. In my opinion, your service representatives are professional, knowledgable, courteous, and honest, and it appears that Honda will only hire those service reps that are highly qualified. S. Moore Murrieta, CA More

My wife and I were intially displeased with the service department due to some miscommunication with a diagnostic test that was promised and yet not performed that resulted in our Odyssey breaking down lat department due to some miscommunication with a diagnostic test that was promised and yet not performed that resulted in our Odyssey breaking down late at night far from home only two days later. Everyone from Mark Johnson in service, to Richard Dickins in internet sales, to Michael Vaught in sales and Kelly Schmidt did a superb job exceeding our expectations and maintaining our loyalty as multiple Honda owners. I was also delighted to speak with Lorraine who was quick to answer my questions after purchasing and taking delivery of the vehicle. One recommendation that I would make however, is to examine the way that the service department communicates with the sales department. That aspect of the internal organization appears to be lacking and in need of improvement. When a customer recognizes a lack in communication between departments, it becomes a credibility issue for the dealership. More

I would like Honda to know about the very good and personal service I received when I came in contact with Cheryl Foster. I was having a problem trying to get a second key for my recently purchase personal service I received when I came in contact with Cheryl Foster. I was having a problem trying to get a second key for my recently purchased one year old "CRV LIMITED EDITION". Cheryl called to ask if I was satisfied with the service I had received when buying my one year old "CRV SPECIAL EDITION" car, so after saying how very pleased with the service I had received from Honda, I explained that I wasn't too happy about not being able to get a second key, which after reading the manual I realized I should have. I had asked Brad my salesman to see if he could get me a second key but after a while he called to say he had asked his manager but he had been told he could not get one and I would have to buy one for about $120.00 because the previous owner had not given the other key up (or the blank copy) After relaying this information to Cheryl she said she would see what she could do, which I was sure not too much. To cut a long story short Cheryl was able to get me another key. I feel being the car was only one year old Honda should have produced one at the time of my purchase. But having said all that I must say I am over all very pleased with the service I got from Honda and the service I am receiving at the present time, and YES I will come back to Honda for another car when the time is right. Thank you for giving me the opportunity to be able to voice my opinion, and Cheryl Thank you again for "saving the day". Very Sincerely yours. Patricia sparks More