DCH Brunswick Toyota

I stopped by because I saw the new service building. It is even more impressive from the inside. I was greeted right away after driving into the reception area, and the person who helped me was so profess is even more impressive from the inside. I was greeted right away after driving into the reception area, and the person who helped me was so professional. The customer waiting area was great, there were computers so I could work while my car was being done. They were so quick that I did not even finish reading my emails. The oil change was cheaper than the other Toyota dealer in the area, and they even washed my car. Overall a great place, with great people. I will definitely be back. More

Horrible experience. Total Rip off at the end, when you Horrible experience. Total Rip off at the end, when you least expect it. They took advantage of my time and my trust. After buying Toyota Avalon, a Horrible experience. Total Rip off at the end, when you least expect it. They took advantage of my time and my trust. After buying Toyota Avalon, at the very end.... many hours later.. they added a $199. documentation fee to the price...claiming they miscalculated. By that time, you are strained and drained and just want to go home and never recommend them to anyone. Disgusting. They lie and have no morals, aside from the price games/financing games/and then trying to sell you warranties that are not necessary. Never go there. Try to find a friend who knows someone. I was there for 3 hours and the excitement and anticipation of getting a car was crushed by them. What goes around comes around. They should be ashamed of themselves. More

Took a car for a test drive and didn't like the way the brakes felt. The salesman was in the front seat, and my mother and daughter were in the back seat. He was adamant that the brkaes worked and kept tla brakes felt. The salesman was in the front seat, and my mother and daughter were in the back seat. He was adamant that the brkaes worked and kept tlakign through me. When we retunred to the dealership, he said he would test the brakes, and we got out and switched places. (I was thinking he would drive the car back to it's original spot on the lot.) He proceeded to slam on the gas and go from zero to forty and slam on the brakes WITH US IN THE CAR!!!! My daughter cried and we were all quite upset. I reported the issues to the manager, and he said he would make up for it in price. I decided to go back a few days later after shopping some other dealerships, and I got a good price on the vehicle I wanted. The paperwork was not handled professionally (the new salesman failed to give me the temporary insurance card that Geico had faxed over) and I was lied to about the installation of the keyless entry system (can be done on a Saturday, only takes one or two hours- NOT TRUE- service department called and told me that I would need to leave the car an entire day during the week!) This dealership caused me much unnecessary aggravation! More

My experience was very painful and expensive.I will not use them again. Check the Better Business Bureau and you will see complaints. I wish I had checked first. If they fix your car ask to see exactly w use them again. Check the Better Business Bureau and you will see complaints. I wish I had checked first. If they fix your car ask to see exactly what was fixed and replaced, not on paper but on the car. Inspect your car or better yet, take it to a local mechanic to verify that the work was indeed performed. Get Toyota involved if needed call their 800 number, they will get a customer relations person to talk to you. More

I felt "used" after leaving DCH Brunswick Toyota. I was basically told that the car was not available at a lower price. I negotiated the price down by $600, and fault myself for not walking away. I later basically told that the car was not available at a lower price. I negotiated the price down by $600, and fault myself for not walking away. I later found out that most people are paying $2,000 less than what I paid for the car (2007 Toyota Prius). The staff was very friendly, but I really feel that I was lied to and misinformed about the cost of the vehicle. I will never go to a DCH dealership again and I will tell all of my friends and family members about my bad experience to insure that they do not patronize this dealership or its' counterparts. More

'97 Toyota Corolla was the first brand new car we bought 10 years ago. We had no idea about the car. Therefore, we always did whatever car checkups New Brunswick Toyota recommended. We had the oil changes a 10 years ago. We had no idea about the car. Therefore, we always did whatever car checkups New Brunswick Toyota recommended. We had the oil changes and check-ups for the car periodically. Every time they checked the car, there always was something needed to be fixed! As a 1-year-old car, we already spent over $1000 on fixing it totally!! As we have new born babies, car safety is always a top priority for our family. So we thought maybe the money is worth of spending on fixing the car. We were such a royal customers that we were with New Brunswick Toyota for almost 4 years! We put around 5000 miles each year on this car. The car was very low milage and never been abused or any accident. Why it always needed to be fix?!One day, we decided to try some other Toyota deal's service and went to Crystal Toyota on Rt. 22 NJ. While we were expecting a long list of the-things-need-to-be-fix and the huge bill, Crystal Toyata told us everything was super! Nothing need to be done! What a surprise! After that check up, we moved to San Diego. Always have our Toyota Corolla serviced at Kerny Mesa Toyota. The car is 10 years old now with 60000 miles on it, and there has never been any thing needed to be fixed for past 4 year ever thing we left New Brunswick Toyota!! Go figure! More

My CEL (check engine) and VSC (Vehicle Stability Control) lights came ON, and I took my highlander (2001,V6,limited, 43K miles) to New brunswick Toyota, NJ. They diagonised it($100) - Cleaned the Throttle ch lights came ON, and I took my highlander (2001,V6,limited, 43K miles) to New brunswick Toyota, NJ. They diagonised it($100) - Cleaned the Throttle chamber ($55) + cleaned fuel rail injectors ($150) = total $300+ They didnt give me an option - I specifically asked them if all the services were 'required' - and they told me that everything was 'required' to clear the problem, so I agreed to the service. Later I came to know (from other service consultant and Yahoo Groups) that this is a common problem with 30+ Toyota highlanders, and only cleaning the throttle chamber would have cleared the problem. I tried to contact New Brunswick Toyota again, and after many messages, the service consultant called me and mentioned that there might have been a communication problem, and all other services were 'optional' - he offered me a free oil change coupon (which I refused, as I will never go back to them). I tried to contact the service manager - left him 5 voice mails over 2 weeks - they didnt care. If possible, stay away from New Brunswick Toyota Service. More