DCH Brunswick Toyota

I have previously given a five star review with regard to the sales department at DCH Brunswick Toyota when I bought my RAV4 several months ago. Today was my first visit to the service department (for my com the sales department at DCH Brunswick Toyota when I bought my RAV4 several months ago. Today was my first visit to the service department (for my complimentary 5000 mile Toyota service), and I was quite disappointed. Here are the reasons: 1. After arriving with my car (I had an appointment), I had to sit for almost forty minutes in front of the service advisors' desks before I could even speak to anyone. When I complained to the eventual service advisor, he shrugged and said they were short-handed. It didn't look that way to me. 2. After stating that I wanted the 5000-mile service, I had some additional questions related to the infotainment system. The service advisor (Peter) said he knew nothing about anything related to the electronics, that he was not tech savvy, and I should go to the sales departrment for help. He tried to convince me that the rainy day outside was causing my problems. 3. I emphasized to Peter that I wanted to be sure my tires were properly inflated to the recommended pressure. I was conscious of this because when I picked up new car a few months ago the pressures were all wrong and I had to add air to some tires and reduce the air in other, I told him they should each be 38 psi. He said, well, whatever the manufacturer says. (I guess he had no idea.) When I drove my car after the service, I could see that the tire pressures were incorrect once again. I'll have to get out my pump once again. Although I was disappointed in the service depatment, I do want to mention that one of the sales staff (Hamsa) did try to help me with my questions and issues with the infotainment system, and brought my car to a technician who helped. I don't know why Peter could not have done that. More

I was kept up to date on the progress of my vehicle. The waiting area is very comfortable. I felt like I could trust the work that was being done on my vehicle. It was very thorough. I liked that they h The waiting area is very comfortable. I felt like I could trust the work that was being done on my vehicle. It was very thorough. I liked that they helped me find applicable coupons to use. More

😃💛I've been a loyal customer since 2018, and I gotta say, 🌟Steven T., 🌟Rich V., and 🌟Paul S., were helpful, knowledgeable, and supportive during my vehicle needs. They've Always provided Exceptional say, 🌟Steven T., 🌟Rich V., and 🌟Paul S., were helpful, knowledgeable, and supportive during my vehicle needs. They've Always provided Exceptional customer service!! They are my Toyota family and it's ALWAYS a pleasure doing business with them upon every visit! 🌟🎉🌟🎉💯💛Special Shout-Out to Associates: Nancy, Juan, Stacey, Geoffrey, Chris... Also, Service&Parts Department Service Managers: Kevin, Andre, and Mike!! THANK YOU, ALL for your Awesome and Exceptional Customer Service!!🌻Thank you very much, for your transparency, honesty, and the warm, courteousness, and kind, customer service experience towards me and my vehicle's needs. Thank you, ✅DCH Toyota Certified Technicians, Robert, Miguel, and everyone!! Keep up the Awesome, Satisfactory, and Phenomenal work that you do!! Your trained skills and expertise, is what keeps us safe on the road. Thank you, All! #😃🌟🫶🏾Beep, Beep! #Toyota! Let's Go Places!!🙏🏽🙌🏾💯 More

I visited several Toyota dealers as I was purchasing a new RAV4. Some were charging above MSRP, some were adding mandatory (useless!) add-ons to jack up the price, and some did both. When I told Jeffrey, new RAV4. Some were charging above MSRP, some were adding mandatory (useless!) add-ons to jack up the price, and some did both. When I told Jeffrey, the salesperson at DCH Brunswick, that I would not pay for any add-ons and I wanted to pay below MSRP, he simply went to a manager and gave me a reasonable offer. I bought the car, and (with a few minor glitches along the way) the deal went through, and I am happy with my purchase. More

I am not new to purchasing a new or pre-owned vehicle. I must say working with DCH Brunswick Toyota was a pleasure and I must say the best experience I have ever had in the purchase of a vehicle in well o I must say working with DCH Brunswick Toyota was a pleasure and I must say the best experience I have ever had in the purchase of a vehicle in well over 40 years of doing so. Reggie Navarin, made us feel comfortable right off the bat, and was truly concerned with getting exactly what we were looking for. I highly recommend Reggie and the whole team at DCH Brunswick Toyota for all your automotive purchases. My transaction was seamless and easy. Absolutely will consider them again when I am ready for another purchase! More

Hello, DCH Brunswick Toyota team! Hesh I. and Service Advisor-Steven T. responded to my inquiry about a letter I recieved regarding Vehicle Service Warranty with knowledgeable and hel Hesh I. and Service Advisor-Steven T. responded to my inquiry about a letter I recieved regarding Vehicle Service Warranty with knowledgeable and helpful insight. They have given me the assurance that there was nothing to worry about and that I am currently fully covered. Thank you, for the peace of mind! Best wishes to you guys! See you soon for my next service appointment! #ToyotaLetsGoPlaces! More

Title: Worst Car Dealer Experience Review: Terrible experience from start to finish. We gave a clear budget from the beginning and it was completely ignored. They asked for our information saying it wa experience from start to finish. We gave a clear budget from the beginning and it was completely ignored. They asked for our information saying it was only to create a profile, but never told us they would run our credit, and they did it anyway. They never showed us a vehicle. Instead, they sent us to the parking lot in 32°F weather to look at cars ourselves, with no assistance at all. The staff was rude and disrespectful, and after calling us to ask about our experience, they got angry and disrespected us again. Easily the worst dealer we’ve dealt with. Zero professionalism. Do not recommend. More

Excellent experience. They have kept my 2005 Camry in great condition. Completely trust my advisor. Kevin Scesney has assisted me for 15 years. I stay with DCH, even thoug They have kept my 2005 Camry in great condition. Completely trust my advisor. Kevin Scesney has assisted me for 15 years. I stay with DCH, even though less convenient than service near my home, because of the trusted professional relationship with him. My new advisor, Steven Taveras is also good. I stay with DCH because of the trusted relationships. They have never failed to fix problems. I liked the old location better, but the new location is much improved over the last year. Highly recommend. More

The expediency and professionalism in which the purchase of my RAV4 was completed. Top-knotch service all the way around!!! And, I have recommended DCH many times in the past. of my RAV4 was completed. Top-knotch service all the way around!!! And, I have recommended DCH many times in the past. More

Very good experience. The person who handled was courteous, kind and compassionate. Maintain dignity through out the process. Cleared all the doubts before purchasing the The person who handled was courteous, kind and compassionate. Maintain dignity through out the process. Cleared all the doubts before purchasing the vehicle. More