DART Motors
McHenry, IL
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My recent dealings with DART Motors were unfortunately far from satisfactory, and I believe it's important to share my experience for the benefit of potential customers. The journey began with the purchas far from satisfactory, and I believe it's important to share my experience for the benefit of potential customers. The journey began with the purchase of a 2010 Lexus HS, priced at $12,000. I made a down payment of $3,500, anticipating a smooth transaction and clear terms. However, the financial aspect of the deal quickly became convoluted. Despite my down payment, I found myself owing $13,000, a figure that was not in line with our initial agreement, leading to unexpected financial strain. Beyond the financial discrepancies, there were specific maintenance promises made by DART Motors. They assured me that the pads and rotors of the car would be replaced. Despite these assurances, within a week of use, I encountered significant alignment issues with the vehicle. The car consistently veered to the left, especially noticeable on highways, indicating a clear deviation from the promised condition. When I returned to address these issues, I was met with a frustrating experience. I had to re-explain the situation, consuming more of my time without immediate resolution. This lack of attention to detail and customer care was disheartening. In summary, my experience with DART Motors was fraught with challenges. From unanticipated financial burdens to unfulfilled service promises and significant alignment problems with the vehicle, the entire process was taxing and regrettable. For those considering a vehicle purchase from DART Motors, I advise caution and thorough consideration. It's vital to find a dealership that values integrity and customer satisfaction, qualities that were, unfortunately, lacking in my experience More
Attempted to lie about how many accidents the vehicle had been in, tried to say kbb.com was unreliable because it was "too new" and his computer "couldn't even access it because it just came out". Also refus been in, tried to say kbb.com was unreliable because it was "too new" and his computer "couldn't even access it because it just came out". Also refused to state that the body of the car was not damaged, even after being directly asked three times. Wouldn't buy a car from them for more than $10. More