DARCARS Volvo Cars

I love my new C30! My salesman, Aldo Berrellez, was very I love my new C30! My salesman, Aldo Berrellez, was very helpful in making the purcase a pleasant experience. His friendly positive nature and hi I love my new C30! My salesman, Aldo Berrellez, was very helpful in making the purcase a pleasant experience. His friendly positive nature and his willingness to deal with all my concerns played a major role in helping me to make the final decision. He thoroughly explained all the details of the various operating functions and instructed me about which "buttons to push". The purchase was made about a month ago and I have since returned several times to the dealership with my additional questions and needs. Each time, Aldo has graciously assisted me to resolve all of my concerns. The entire sale was handled both quickly and efficiently by each of the individuals in the dealership who were a part of the sale. I will happily recommend bothe Aldo and the dealership to any of my acquaintances who express an interest in purchasing an automobile. More

Just purchased the automobile Saturday....have no experience to base a review regarding customer service and quality of work (I assume repair work) so indicated n/a. My sales experience was very pos experience to base a review regarding customer service and quality of work (I assume repair work) so indicated n/a. My sales experience was very positive. Aldo Berrellez was very helpful with regard to my reviewing all options and purchasing the Volvo S40 model. More

We had a great experience buying a new Volvo through Darcars and Volvo's Overseas Delivery Program. Between the two, we got a great car at a good price, a wonderful trip to Sweden (free roundtrip airfa Darcars and Volvo's Overseas Delivery Program. Between the two, we got a great car at a good price, a wonderful trip to Sweden (free roundtrip airfare for two and 3 free nights in Gothenburg (1 more than usual as a Volvo loyalty award)) and took delivery there and again here. All on time and effortless. Would recommend both to prospective buyers. More

I recieved exceptional servie, great price, and the vehicle options that I wanted from DarCars Volvo and will recommend this dealership to all my friends. I want to thank Aldo for his hard work to fulf vehicle options that I wanted from DarCars Volvo and will recommend this dealership to all my friends. I want to thank Aldo for his hard work to fulfill 100% of my requests and Mina (sale manager) for completing the sales as I wanted it. I appriciate the pleasant sales experience that I had on July 2nd, 2010. More

Feels as if every time you come in for service they try to sell you more than you need. They once charged me for a "new" air filter, which I had just replaced myself a couple of weeks before. I asked to se to sell you more than you need. They once charged me for a "new" air filter, which I had just replaced myself a couple of weeks before. I asked to see the old filter which they could not come up with. The mechanic walked out to talk to me and he acknowledge the "mistake". They also said I had not performed a couple of scheduled services with them, so they were charging me for three services, which were all about the same check list. (I did check the car with them with the free check up they offer and also had the list checked at another shop as per the maintenance booklet when the service was due). Service staff is not very friendly and they make you feel as if your warranty would void if you do not perform with them the suggested work... which you can do at half the price elsewhere! More

Always trying to sell you service that you don't need and get very snooty if you tell them "no". When I came in for an oil change, I told one service manager that they are always nailing me for something af get very snooty if you tell them "no". When I came in for an oil change, I told one service manager that they are always nailing me for something after he suggested I have not had service in 17K miles (when I had) on top of giving them $2,000 in the past 5 months. Service manager replied that "he is offended by that remark". Excuse me, but did you not take Customer Service 101 and learn how to respond to the customer who is not satified? Will not be going back here unless I am stranded. More

My wife, daughter and I stopped in to look at a XC 70. We took it for a test drive and liked what we saw. Kambiz assisted us throughout the process and was very friendly and no pressure. However he quot We took it for a test drive and liked what we saw. Kambiz assisted us throughout the process and was very friendly and no pressure. However he quoted us a price that he pulled off the internet pricing. we countered with a reasonable offer, but he wasn't able to go to the manager to approve the deal as it was a Sunday. However, the next day I called Kambiz and he informed me that not only was our offer not accepted, but their initial price was off the table! He said the manager would only approve a deal for almost $1000.00 more than initially quoted!!! We're done with Darcars. More

Mina the GM was testy, arrogant, snotty, and unprofessional. Kambiz, and Massy Hameda were not. After being picked up by Massy at the Metro to purchase what I thought would be a new C70, o unprofessional. Kambiz, and Massy Hameda were not. After being picked up by Massy at the Metro to purchase what I thought would be a new C70, once I got to the dealer I discovered that my prospective C70 was a "demo" and had 7300 or so miles on it. Fine. Then I checked the vehicle out. The wheels were all damaged. They said they'd fix them. I said they needed to be replaced. They didn't agree. I chose another vehicle. They gave me a very good price, so I bought it and drove it home happy. Next morning they called and said they forgot to charge me $825 in delivery/shipping/destination charges. Was asked to bring the car back. Ruined the whole gorgeous sunny day. Bill of Sale said I was charged everything on the sticker (including the delivery/shipping/destination charge) already). I relented, then refused, Deal was done. High Drama with dealer staff and Ms. Tammy Darvish (although she was by far the most professional). What started out as a fine transaction became a nightmare. Will never go back now, not even for service. More

I purchased a used XC90 from Darcars in early March and I am from out of town, so part of the agreement was that they would ship the car to me within two days (scheduled to arrive on Tuesday 3/24). I took of am from out of town, so part of the agreement was that they would ship the car to me within two days (scheduled to arrive on Tuesday 3/24). I took off work that afternoon to be home and sign for the car, and no one showed up. Not only that, I didn't receive any kind of phone call that the transport company was going to be late or anything. I attempted to call the transport company, but there was no answer and no answering machine. Wednesday morning I called them again and one of the owners told me that they had truck trouble and would be in town late Wednesday and could get the car to me on Friday. So, I waited at home on Friday AGAIN for my car...and nothing. Saturday, I called Darcars to see if my vehicle had even been picked up yet and they said that the transport company had picked it up on Friday (4 days late!). Considering that they told me it would be picked up on Monday and it wasn't until Friday; I felt this was VERY inconsiderate on their part and disrespectful of my time that they couldn't even give me a call and let me know it was going to be late (since I had taken off two afternoons from work to be at my house to sign for my car)! Needless to say, it's Saturday and I still don't have my car and have not heard from the transport company, Lanet Enterprises, on an ETA. I definitely would not recommend this dealership to anyone out of town or in town for that matter, their lack of consideration for their customers time if unacceptable to me. More

I have attended this dealership for over two years now. Last time I went to buy a new vehicle, though the staff were friendly, I was treated with skepticism since I was not ready to buy a vehicle. Their se Last time I went to buy a new vehicle, though the staff were friendly, I was treated with skepticism since I was not ready to buy a vehicle. Their service and repair rates are rather expensive compared to other dealers. More