DARCARS Honda

Restored faith in this dealer The manager of the service department, Bill, reached out to me to resolve this issue. I had already bought a battery from elsewhere, but he worked The manager of the service department, Bill, reached out to me to resolve this issue. I had already bought a battery from elsewhere, but he worked out another solution that has helped to restore my faith in this dealership and its service. Their price on my oil changes is the best price for my car. Prices on other things could be better though. ........................ So, the day I bought my 2013 Honda Civic here, it had transmission issues. The sales rep also tried to trick me into giving them my info to pull my credit even though I was already financed, claiming the Patriot act. They replaced the original car I bought. Now, less than 3 years later, I find that their batteries suck AND it's a common problem with 2013 Honda Civics. Your original batteries are only covered for 36000 miles. They'll put the exact same product in your car but cover it for 100 months if you buy a replacement one with them. Sounds kinda scammy to me. A cheap ploy to make you buy additional batteries. Give you a crap battery in order to get you to buy a new one. Additionally, the service department charges literally double the going price for certain fluid replacements. I can say I'm not exactly pleased with my service here. More

Shady dealer 2014 Honda Accord touring in for electrical problems service department.service order writers very nice But mechanics are clueless after 6 visits in 2014 Honda Accord touring in for electrical problems service department.service order writers very nice But mechanics are clueless after 6 visits in 6 weeks wife left on the side of the road tow truck involved had To trade in for peace of mind while it was at the dealer 20 months driving accepted a under value trade due to all parties knew the car had a problem 15,000 deprecation This is were things get shady the same car is on the lot the next day for sale like it had no problems The cars report only shows routine service oil changes / filters done at Bowie Honda none of the Six times in for electrical problems Called to talk to sale manger about problems with new purchase (story to follow) asked about 2014 Accord he knew of nothing of electrical problems with the car Service department gave clean bill of health So the story about not being able to give a fair trade value due to unsolvable problems short memory So they were able to fix the car in 24 hours when they owned it but could not fix for me in 6 try's White in color I would stay away from this car ( none of problems show on Car Fax report but oil changes do ??) New Car Purchase was able to agree on price everything same as any dealer 25 days to pay off trade in really talked to all parties ( Honda financial out of there hands call dealer never returned calls)(Honda of America can not help with sales problems) Sales /Finance at dealership nobody had the same story Would not call back when they said they would When car was paid off I had to pay the interest to Honda Finance They sell you a car you start paying for it that day Buy your car don't pay for it till 25 days later had to make a payment it was due while they own the car Really if they need to borrow money from me they should just be up front an ask I don't believe they could be Up front about anything More

I DO NOT RECOMMEND! Wish I could give ZERO stars! I should have left and NEVER returned, but I was tired of car shopping. The TERRIBLE experience started at the most i Wish I could give ZERO stars! I should have left and NEVER returned, but I was tired of car shopping. The TERRIBLE experience started at the most important phase – finance. The finance guy (Vincent Gordon) was in a rush, that should have been my first exit, but I stayed. He did not review the paperwork, just wanted me to sign papers, luckily I took some time and caught the interest rate was incorrect. He was upset by that, but changed it (as he huffed and puffed). Again I should have left. VERY VERY VERY POOOOOOR CUSTOMER SERVICE from this point forward. Next, I had planned to get a sunroof put in, but changed my mind. After going back and forth for weeks and many lies told by different staff that I had to get it, it was finally removed from by bill. Finally, here is the kicker – 4 months later and I STILL HAVE NO HARD LICENSE PLATES! They never follow-up and never give full explanation, and never take accountability. Honda of Bowie now DarCars Honda has passed the buck to Nissan of Bowie – same results, excuse me NO RESULTS. Just my continued wasted time, gas, and phone calls trying to get answers. Long story short – GO SOME PLACE ELSE!!!! More

A great experience! I purchased my Honda CRV at Honda of Bowie last week after visiting another local dealership. Mike Wolyn was so helpful throughout the process. He was I purchased my Honda CRV at Honda of Bowie last week after visiting another local dealership. Mike Wolyn was so helpful throughout the process. He was patient, knowledgeable, answered all of my questions and invited me to contact him afterwards if I had any additional questions. I specifically came to him after being recommended by my sister who had purchased her brand new car from him a few months prior. More

Bait & Switch; Used Buyer BEWARE of add'l Reconditioning Fee Let me first say that I had high hopes when I approached this dealership for a used car. When I first inquired about a CERTIFIED car, I got an rather Let me first say that I had high hopes when I approached this dealership for a used car. When I first inquired about a CERTIFIED car, I got an rather quick email response and a call on the phone, but when the sales rep was supposed to call back, they didn't. This happened THREE times with different reps, Regina, Milton and some other one. Finally when I called directly, I got a salesperson, George H, that was courteous and who actually did call me back when he looked into the status of the car. I live 1.5 hours away and I told George what I was looking to pay for the car. He told me that the quoted price online was the best that he could offer over the phone, until I came into the dealership. George further stated that if I come to the dealership to see the car, then they would know I was serious and we could work out a deal. I told him that I was not going to pay the online price and that I did not want to waste both of out times. George said that once I was there, that we would work out a deal. NEVER was there a mention of any additional fees on top of the price of the car, and I'm not talking about the typical doc/processing fees. So, in good faith, I braved the rush hour traffic, which took me 2.5 hours to get to the dealership. I did a quick test drive and looked over the car. When George and I were at his desk, the FIRST draft actually stated that the cost of the car was the online price PLUS a $1.5k reconditioning fee PLUS doc fees and taxes. I was surprised at the additional reconditioning fee since it was NEVER mentioned on the phone and makes the online price VERY misleading. I again re-stated my offer, without the reconditioning fee and reminded George that he said we would negotiate below the online price now that I was at the dealership. Two trips back (to somewhere) to revise the deal, the only thing that changed were the taxes, since I lived in VA. I again reiterated my offer without the reconditioning fee and George went back (somewhere) again. This time, his manager, Lou (I think), came over and acted like this was the first time he has even heard of my offers. Lou also stated that he was NOT going to negotiate away the ADDITIONAL reconditioning fee, nor revise the online offer price AND (get this) he was NOT going to certify the car ANYMORE. At that point, I got up and left after telling both Lou and George, that why didn't they tell me this over the phone so instead of wasting my time. So, to summarize, I was BAITed into driving 2.5 hours to the dealership with the belief that there would be a good faith negotiation below the online price. BUT when I was at the dealership (for 2 more hours with the back and forth) the SWITCH was on the DEAL. The actual deal was much higher than advertised or conveyed over the phone: DEAL = Online price (no negotiating) + $1.5k Reconditioning fee + rescinding the Honda certification (on a car advertised as a "Honda" certified car). When I pointed to the manager, Lou, that I was brought with a certain understanding of negotiation, he just shrugged his shoulders like "oh well". WOW!!! I've bought quite a few cars (new and used) but THIS was THE WORST EXPERIENCE and WASTE of TIME I have EVER HAD at a dealership. I know dealers have to make some money and if you don't like my offer or don't want to negotiate, I understand. But don't waste my time and yours and act like you don't even care. This is the stereotypical car buying experience that sleezy used car dealers made famous and that we all joke and make fun of. But this actually happened at a relatively new and supposedly reputable HONDA dealership. More

Very positive sales experience Stopped in only to look with no intention of buying... then after several hours with the most patient salesperson, I ended up buying a new Accord EX! Stopped in only to look with no intention of buying... then after several hours with the most patient salesperson, I ended up buying a new Accord EX! Yes, I will definitely pay them a visit on my next purchase. Super nice staff here. More

Best car experience Excellent customer service Elisha Howard was the best!!! I searched high and low she made sure my experience was car buying experience was a comfortab Excellent customer service Elisha Howard was the best!!! I searched high and low she made sure my experience was car buying experience was a comfortable one. If you are looking for that perfect Honda go see the staff at Bowie Honda!!?????????? More

Terrible pricing practices Went in to get my brakes changed and asked the price, Zachary told me 235. After I told him I had a coupon for $50 off he wrote the brake service up f Went in to get my brakes changed and asked the price, Zachary told me 235. After I told him I had a coupon for $50 off he wrote the brake service up for $285. Not only that, instead of inspecting the car, they just asked my what service I had done. More