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DARCARS Honda
Bowie, MD
382 Reviews
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Showing 382 reviews
October 15, 2021
IF YOU CARE ABOUT YOUR VEHICLE LONG TERM DONT BRING IT HERE!! (Short Synopsis- Quality of work is not Thorough) I Purchased a New Honda Civic 2016 from Rosenthal (Virginia) in 2016 but I'm a Bowie Resi HERE!! (Short Synopsis- Quality of work is not Thorough) I Purchased a New Honda Civic 2016 from Rosenthal (Virginia) in 2016 but I'm a Bowie Resident so it's 'convenient' having the Bowie Darcars Honda Location. I've had it serviced here the past 5 years; service & associates professionalism & thoroughness with my vehicle has usually been just mediocre & sometimes you'll come across a truly dedicated caring associate (Twice in 5 years). Today was the last day I will bring my vehicle to Darcars Bowie Honda Location!! About 3 months ago I brought my vehicle in to get an electrical & battery check because my front amber lights would flicker randomly while the vehicle was parked & off. I was told it was an electrical glitch/malfunction that would not affect performance. Knowing my warranty is near over I ask the young lady to make note of my issue for coming in. Just in case something would happen in the near future it was documented. 3 Days ago my vehicles engine wouldn't turn on & the battery was dead. I use my warranty & Honda care to have my vehicle towed to this location. Upon inspection & before calling to get information on the issue, I am told about charges that my warranty would cover if the associate was thorough & looked my account information up prior to speaking. Upon speaking with the associate, & informing him that this issue is related to a past visit & an unsolved problem with the vehicle. I ask if notes were left by the last associate, to my disappointment no notes on my issues or concerns were left. Upon arrival this afternoon I never received an apology, accommodation for the lack of thorough job done for my last visit, or any real concrete information on why my vehicle had the lighting or electrical issue to begin with. Most Honda dealerships wash your car after service when you're a part of the Service Care. That didn't happen. The cashier was eating Chips a Hoy Cookies out the large container while taking credit card transactions. Employees were bickering with each other. Not a professional environment or thorough service center. Save yourself & your vehicle the stress. More
by 3rdjwiggins
Employees Worked With
Bill Lavin, Marvin Yoon
July 30, 2021
**UPDATE TO PRIOR REVIEW**We recommend going straight **UPDATE TO PRIOR REVIEW** We recommend going straight to Kerry Dillard, General Sales Manager, if you have any questions, concerns, or complaints **UPDATE TO PRIOR REVIEW** We recommend going straight to Kerry Dillard, General Sales Manager, if you have any questions, concerns, or complaints - and we recommend doing so AS SOON AS any of these arise. Contact him directly (we can't say this strongly enough), and you will learn that he cares about customers' experience at Darcars Honda. You will also learn that there may be alternatives to resolving your issue to which other sales staff may not have access. More
by KB
Employees Worked With
Kerry Dillard, Elmer Clark
July 28, 2021
THEY ARE SLOW AS MOLASSES AT THIS SERVICE CENTER! If you don’t have anything else to do besides sit in the waiting area all day waiting on a simple service to be completed on you car, this is the place for don’t have anything else to do besides sit in the waiting area all day waiting on a simple service to be completed on you car, this is the place for you. Even after I made an appointment early in the morning on a Wednesday, I still ended up waiting over 4 hours. As a matter of fact, I’m still here and furious! 0 stars, do not recommend! More
by Anonymous
Employees Worked With
Bill Lavin, Kris Row, Danielle Sabia, Heather Sylvis, Heather Moore, Jake Wolod, Michael Guard, Marvin Yoon, Mohammed Jalloh, Danny Funk
June 14, 2021
Took more than 30 minutes to just get checked in. They seemingly have no service greeters, only two or three advisors. They are renovating and nowhere was that made clear. Came anticipating being able to seemingly have no service greeters, only two or three advisors. They are renovating and nowhere was that made clear. Came anticipating being able to work while I waited for an hour or so. Got here 30,m minutes early for my appointment and told it would be a 2.5 hour wait. For a simple oil change. Worked at a Honda dealer for 8 years in service, and this was absolutely shocking. More
by HondaLifer
Employees Worked With
Bill Lavin
May 28, 2021
Where do I being... I scheduled an 180,000 miles maintenance online. Of course when I get to the shop to drop off my truck .Darcars doesn't want to honor the price on there website. The service tech maintenance online. Of course when I get to the shop to drop off my truck .Darcars doesn't want to honor the price on there website. The service tech tells me, Oh that price is way too low for that service. Mind you this is on there website. So I ask to speak to the manager. I spoke to Danny . Not professional at all. He would not honor the price . Talking about the price is wrong and this is my fault . Telling me corporate is working on that. That not my problem. Its on your website so you should honor this service. This is false advertisement. You post a price on your website let the Customer schedule the service to then not honor that service. That is poor customer service and false advertisement. I would not recommend taking your car here for service unless you want to get rip off. I will never again patronizing this business. Poor service and the manager Danny is the worst. More
by Tracy J
Employees Worked With
Danny Funk
May 26, 2021
Told me my lifetime oil changes expired. After last service, I had no radiator fluid. Transmission went early. Always pay for all my services, but sure I’m not getting them. service, I had no radiator fluid. Transmission went early. Always pay for all my services, but sure I’m not getting them. More
by Jay123456789
Employees Worked With
Bill Lavin, Kris Row, Danielle Sabia, Heather Sylvis, Heather Moore, Jake Wolod, Michael Guard, Marvin Yoon, Mohammed Jalloh, Danny Funk
May 21, 2021
Unprofessional incompetent and liars. I was denied gas on an empty tank after I put down 10.000 dollars. Also it’s now 5/21/21 after receiving two different set of paper tags, as of today I have not received an empty tank after I put down 10.000 dollars. Also it’s now 5/21/21 after receiving two different set of paper tags, as of today I have not received my hard tags and my second set of paper tags expires tomorrow 5/22/21. I’ve spoken to all levels of management still the issues has not been resolved. Take your hard earned money elsewhere plz do not spend one penny of your dollars at the New Darcars Honda. Honda is not the same they have changed for the worst. The location I put down 10.000 dollars on a 20.000 vehicle is Darcars Honda in Bowie, after receiving my money the professionalisms went out the door. More
by Thjarious1946
Employees Worked With
Kerry Dillard, Senayet Begshaw
May 04, 2021
They have the worst customer service!!!!! Unprofessional!!! Tiarra the service advisor?? Only called once to say absolutely nothing!!! She cant even speak correctly didnt have a clue to what Unprofessional!!! Tiarra the service advisor?? Only called once to say absolutely nothing!!! She cant even speak correctly didnt have a clue to what she is talking about !!! They hire anyone receptionist to a service advisor no experience!!!!! Will never come again and the service director was no where to be found!!!! More
by mariacoop57
Employees Worked With
Tiarra
March 31, 2021
I have had two cases with Darcars of Honda were the repairs on my vehicle have been done very unprofessionally. The first time they changed my oil the cap was left off and the fumes quickly entered int repairs on my vehicle have been done very unprofessionally. The first time they changed my oil the cap was left off and the fumes quickly entered into the car. The second time they forgot to place the lug nuts on my tire causing my car to wobble very badly. I was so scared because I didn't know at first what the issue was. I placed my trust into Darcars of Honda and this is the second time that they have dropped the ball. They state on their website and when you call in the safety of their customers, which they don't. That is false advertisement and they placed me in danger not once but twice. More
by Camerie.Porter
Employees Worked With
Epifana Lopez, Rick Peregoy, Gerald Morris, Bill Lavin, Sergio Blanco, Kris Row, Mohammed Jalloh, Brian Moore, Danny Funk
