DARCARS Honda
Bowie, MD
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Ripped off again Took my 2007 Honda accord in for service. Engine light was on. Told cost would be over $2000.00. Have always kept up with maintenance. Told them t Took my 2007 Honda accord in for service. Engine light was on. Told cost would be over $2000.00. Have always kept up with maintenance. Told them to fix was couldn't wait. Total was $683.00. While waiting for car to get fixed salesman Billy Ray Robinson came in service area and starting talking to me and another customer. Both of us stated brought cars for Honda of Bowie in 2007 and had bad experiences. They told me they was giving me some package for free and was changed for it. They didn't make good on it. Was told by Billy Ray that they were under new management and if would just talk to him he would make sure this would be a good experience. Went through process decided to give them another chance. Was told to pay for fixing my car and the money would be given back to me or applied toward new car. Decided to put toward new car. Found out it wasn't on my paper work. Spoke to Mr.Smalls who claim remember the deal. Would echeck paper work. Finally told me just needed to confirm deal with Billy Ray. Then was told my check would be ready on Monday. I stop in on Thursday. Was told check would ready on monday on that Saturday. Due to weather didn't go on Monday. Tuesday Mr. Smalls called and told he had to look over the deal. I assumed he already did. Now he states my money was included in the 3000.00 he reduced the car by. Which isn't on my paperwork. I wasn't given a copy of that paperwork which he state I signed. Which wasn't true everything I signed the financial person gave me. But that one sheet.. Really and you didn't see that would you look at the deal when I first came and spoke to him. He told me then he was going to check the deal and when he returned from checking the deal he advised he just needed to confirm the conversation,and the information about what was discussed with the salesman. He is also the one that worked the deal with Billy Ray when I purchase the car. Came back with check will be ready on Monday Now wants me to believe my money is hidden within some $3000 that isn't on my paper. They never applied my money. Will never purchase another car. Buyers beware. If you are looking for a honest and fair dealership. Honda of Bowie isn't the one. Also while getting tags put on the tech laid tags on truck and scratched truck. Also you are the one that has to keep calling to get issues resolved. More
The Car Wash is Joke and the Customer Service is Awful! 1) I went in to Honda of Bowie for service today and was not even greeted by 1 of the 4 employees in the garage area so I figured it was best to go in 1) I went in to Honda of Bowie for service today and was not even greeted by 1 of the 4 employees in the garage area so I figured it was best to go inside and get a manager since I was irate about the continued service problems of my car anyway. 2) How does HoB claim they are #1? What exactly are they #1 of!?!? I hate to see #2 or #3. Maybe they are 1 of 1. 3) The other day I dropped it off for service and requested the car wash since it was included in my original purchase. At first glance the wash looked great, but then when I went to put something in the trunk I noticed the back was dirty and smudged! 4) Do not fall for their lifetime car washes and shuttle service. The shuttles only go about 10 miles away so if you live north of Crofton, you need to find your own ride. 5) On a separate day for more service (yep, you guessed it - I bought a brand new car from them with problems from the get-go!), the service guy who greeted me said if they repaired my car the problem would persist anyway. Can you believe it? And he said there were no loaner vehicles available and there was no telling when there would be. AND he said there was just no way to guarantee me a ride so he basically said they couldn't help so I drove off, but went inside the main area. After speaking with 2 separate people, I was finally told that they could provide me an Enterprise rental at no cost and they weren't sure why I was told otherwise! 6) During that same visit, the GM practically ignored my ongoing issue and even had me test driving a brand new car rather than repairing my problem! I almost fell for that mess until I demanded my car needed to be fixed. 7) After the most recent service, I received a phone call just making sure that my experience was excellent. I think I threw her off because I said it was horrible. She said a manager would be calling me within a day or two. A month later and I'm still waiting on that phone call. 8) I gave them a really bad review when this all started and requested to be contacted. I haven't heard a thing yet. 9) Don't bother with Honda of Bowie. Ever. More
See Jessica Heureaux for your Honda If you are in the market for a Honda automobile you owe it to yourself to see Jessica Heureaux and her team members at Honda of Bowie. Last weekend w If you are in the market for a Honda automobile you owe it to yourself to see Jessica Heureaux and her team members at Honda of Bowie. Last weekend we purchased a Honda CRV from Jessica (our 3rd pre owned certified from Honda of Bowie) and last evening my daughter and son in law purchased a Honda Pilot from her. We all found Jessica a pleasure to work with, she was very knowledgeable about the Honda product line, she patiently answered ALL of our (MANY) questions, worked with us on our trade in, helped us explore options to find the right vehicle to fit our needs (we considered new and certified) and most importantly our budget. With the family purchasing four vehicles from Honda of Bowie we've found a good selection to chose from, their pricing competitive, and a friendly atmosphere. The "Care for Life" package and the folks in the service department will take good care of your Honda maintenance needs. Working with Jessica on two vehicles in the past week was truly a pleasure. She provided us with all the information about the choices we had and allowed us to make the decision that best fit our needs. If you are looking for a Honda go see Jessica at Honda of Bowie. More
Worth the visit. I had three TrueCar prices on a 2014 Honda Pilot EX-L. Bowie was not as low as Rosenthal in VA. however Rosenthal did not offer free oil changes, dia I had three TrueCar prices on a 2014 Honda Pilot EX-L. Bowie was not as low as Rosenthal in VA. however Rosenthal did not offer free oil changes, diagnostics, car washes, or shuttle service for the life of the car. I asked if they could beat Rosenthal's price and to get back to me. The next day Bowie offered me a lower price than Rosenthal and included free oil changes, diagnostics, car washes, or shuttle service for the life of the car. Qualified for 1.9% financing too. Bought the car that night. No pressure and very accommodating. More
Smooth purchase, rocky transfer of tags Although the car purchasing process was smooth, this dealer did not correctly transfer my tags to my newly purchased vehicle as they said they would. Although the car purchasing process was smooth, this dealer did not correctly transfer my tags to my newly purchased vehicle as they said they would. Subsequently, my car was towed and I was ticketed for having tags that were registered to another vehicle. I've attempted to reach out to the dealership to discuss, but have not heard back to date. More
Deceptive sales practices, avoid dealer!!! Can you say "Bait and Switch"? ... After coordinating with a Honda of Bowie sales representative (Nicole Thomas) to visit the dealership to test drive Can you say "Bait and Switch"? ... After coordinating with a Honda of Bowie sales representative (Nicole Thomas) to visit the dealership to test drive a specific used vehicle listed in inventory (and still listed in inventory as I write this review), I made a long trip to our appointment. Ms. Thomas welcomed me, took all of my information, and questioned why I would not be interested in a newer vehicle before our scheduled test drive. She left to retrieve the vehicle, only to come back and announce "The vehicle was just sold (with emphasis on "just"). Would you be interested in looking at another vehicle?". ... I am a long-time Honda customer. I am disappointed that Honda allows Honda of Bowie to operate given their deceptive sales practices. ... I highly recommend you not waste your time with this dealership. You may find yourself completely disappointed with their lack of business ethics as I did. More
My bad experience from a dealer I went there to trade my 2012 civic si and the person I spoke to over the phone before driving Isn't even there. They try to pass me to different per I went there to trade my 2012 civic si and the person I spoke to over the phone before driving Isn't even there. They try to pass me to different persons while k was making a deal, it took me 5 hours waiting in Their showroom and ended up having a high price. My car value on Kelly blue book is way Higher than they offered me. More
My Great experience at Honda Bowie From the time that I walked into Honda Bowie until the time that I exited I received nothing but SUPERIOR Customer service. Meagan Bailey is one of th From the time that I walked into Honda Bowie until the time that I exited I received nothing but SUPERIOR Customer service. Meagan Bailey is one of the most friendliest, professional sales persons that I've EVER worked with. She's definitely an Asset to your business. She went Above and Beyond to make sure that I got not only what I wanted but what I needed! She made sure that I walked out with an Awesome deal, one that I couldn't refuse. Great Price and I've gotten the car that I always wanted. I will most definitely spread the word and because of Meagan you have a New Customer for Life! Thanks again!! More
Great dealership Awesome experience, Sales person Wardell Mitchell was the best, no pressure and delivered what was promised. Previously went to Honda of Annapolis bec Awesome experience, Sales person Wardell Mitchell was the best, no pressure and delivered what was promised. Previously went to Honda of Annapolis because they sent me a wonderful offer, after they gave us the runaround and would not honor the offer they sent me, we went to Honda of Bowie and meet Wardell. Explained what happened, handed him the offer that Annapolis reneged on, Wardell told us no problem and delivered. Honda of Bowie honored the offer no questions asked, ironic thing about the whole transaction is that Bowie did not have the vehicle on there lot that we wanted, so guess where they pulled it from, that's right Annapolis. So Annapolis losses a sale and vehicle, but they do gain a complaint filed with TrueCar and USAA. More
A-One Experience I visited Honda of Bowie on Wed., 3-26-14. I went in "just to get advice" and "look around". I was nervous about trading and buying a new car. Delp I visited Honda of Bowie on Wed., 3-26-14. I went in "just to get advice" and "look around". I was nervous about trading and buying a new car. Delphine greeted me with the best smile! I must admit I have a hard time deciding on things and I obsess over major choices I have to make. Delphine was patient, positive, and knowledgeable about the buying and trading process. So much so, I decided to make a deal on a 2014 Honda Accord and trade in my Honda Civic that night. There was no pressure. I walked away believing that "I made the right choices".The finance process was seamless as well. Kip and Rajni in finance made the finance process seamless. I had heard radio commercials and testimonials about how GREAT Honda of Bowie is -- they are T-R-U-E! I would definitely recommend and accompany any friend. co-worker and family member to Honda of Bowie. Great job Team. More


