Cypress Coast Ford Lincoln

My 2022 Ford F-150 was subject to two Ford recalls, a defective wiper motor that could fail at any time and result in a crash, and a problem with the parking lamps on the truck. Salinas Valley Ford where defective wiper motor that could fail at any time and result in a crash, and a problem with the parking lamps on the truck. Salinas Valley Ford where I purchased the truck refused to even order the replacement wiper motor, telling me that contrary to the Ford recall notice from February 2023, they would not replace the motor until it actually failed. Fortunately I have Cypress Coast Ford in my area and they ordered the replacement wiper motor and let me know when it arrived so I could schedule a service appointment. When I arrived I was helped by Ricardo Rodriguez who was aware of the recalls for my truck and quickly processed the repairs. I picked my truck up the following day and the wiper motor was replaced and the needed work for the parking lamp recall was done and they had my truck detailed - it was cleaner than when I picked it up new from Salinas Valley Ford. This was the second time where having had no success with Salinas Valley Ford I was able to go to Cypress Coast Ford and get the needed warranty and recall work performed. Cypress Coast Ford is a lot further from my home but in the future I will be going there for everything needed for my truck. More

Delivered as promised, was right on the estimate, Everthing else was as promised and indicated Everthing else was as promised and indicated More

Alex, on only his fifth day working a Cypress Coast, was truly helpful with the test drives and working up the initial paperwork. This was one of my best car shopping and buying experiences. truly helpful with the test drives and working up the initial paperwork. This was one of my best car shopping and buying experiences. More

Chuck and Roger were very accommodating and Knowledgeable about my F150 and the problem I was having with the locking mechanism in the steering Colum. They got the job done! Thank you about my F150 and the problem I was having with the locking mechanism in the steering Colum. They got the job done! Thank you More

Very accommodating and professional staff. Answered all my questions in a friendly and helpful manner. Answered all my questions in a friendly and helpful manner. More

Rudy was very thorough and informative about the repairs to be done. Car repairs completed and delivered as promised. Also the shuttle service to and from my house was very appreciative. to be done. Car repairs completed and delivered as promised. Also the shuttle service to and from my house was very appreciative. More

Roger my service is a great guy, always friendly, treats me good. Very knowledgeable about Fords. me good. Very knowledgeable about Fords. More

Nice, helpful, and great communication! Got my car back to me very quickly and even cleaned it for me! Got my car back to me very quickly and even cleaned it for me! More

Had a good experience bringing my truck in for service on a TSB. The only negative experience was going in the lobby for a cup of coffee. I was going to have some popcorn but saw one of your salesmen reach a TSB. The only negative experience was going in the lobby for a cup of coffee. I was going to have some popcorn but saw one of your salesmen reach into the popcorn machine with his bare hands and stuff a handful in his mouth. He repeated this a few times. Won’t ever have popcorn out of that machine!! More

Ford dealership at Monterey/Marina offers very good service. Roger has excellent understanding of customer requests.and car services. Thank you Roger. service. Roger has excellent understanding of customer requests.and car services. Thank you Roger. More