Cutter Chevrolet

Cutter Chevrolet Service Department has very poor and unsatisfactory customer service, work quality, communication and friendliness. My experience there was less than disappointing and completely unaccep unsatisfactory customer service, work quality, communication and friendliness. My experience there was less than disappointing and completely unacceptable. I originally brought my vehicle in the end of July 2011 for gas gage staying on E (and E light on) even though the gas was full, break lights staying on without pressing pedal, intermittently excessive cranking when turning the key to start vehicle, BOTH passenger and driver seat wiring (for heated seating & automatic moving seats forwards/up and down), broken radio, check engine light. It is now February 2012 & my car is still not completely fixed; I’ve brought my vehicle in about 11 times thus far. When brought in July 2011 the vehicle is under warranty. My warranty company only covers 7days for a rental vehicle which was above & beyond exceeded. Chevy had my vehicle originally for over two weeks to diagnose these issues & get the warranty company to come out and approve everything. After taking so long to even look over my vehicle & diagnose the issues they began to take even longer to begin and fix things. Mind you within the time they had the car I was calling for updates. Jordan Hall was my service advisor; he was very rude and less than helpful regarding getting me any information pertaining to my vehicle. With that being said, I was to look at each issue starting with the gas gage. For this issue alone the car was brought in numerous times. First they were replacing some parts- which I was told they had ordered wrong parts so that took long for them to send out and then get the correct ones in. They replaced the parts however after less than 3 days of getting the car back the gage started doing the same thing again. Bought back in and they replaced the whole full system. This issue alone wasn’t completely taken care of until end of August. Brake light staying on was fixed after a longer wait because of ordering a wrong part. Wiring for the seats was originally looked at the first time I brought it in. Upon getting my vehicle back the first time I was told both sides were fixed. However, they fixed the driver’s side wiring ONLY! I was told they weren’t working because a fuse was blown. I was told they fixed a fuse on the driver’s side and they thought that would fix the passenger’s side as well so they didn’t look at the passenger side. That caused me to have to bring the vehicle in ANOTHER time for them to fix something that should have already been fixed. (HUGE inconvenience- I live 40min away). They were supposed to replace the broken radio with a new one. They ordered the part and said they would contact me when it came in, however they neglected to do so. I called continuously for about over a week and I spoke to Jordan Hall and each time told me he checked on it & the part still had not came in. Finally at about two weeks I asked Jordan for the information on the company where the part was coming from, the order number, when he put in the order, etc… I found the company number, I called that company & gave them the information I said and the lady I spoke with said that the part was expressed shipped the day it was ordered at that it was at Cutter Chevrolet & they had signed for it a week ago! So I called Jordan back & told him that information & he put me on hold for over 30min to check & he finally came back and confirmed it was there & to bring my vehicle in again so they could install it. Since they installed it now some of the buttons on the stirring wheel are not working properly. For example; pressing the volume up button actually turns the volume down, pressing the volume down button changes the station, etc... I contacted Jordan again about this issue & he said there was nothing he could do. He was very rude & did not even apologize for anything! Excessive cracking has STILL not been fixed- it’s now February 2012. When originally vehicle was brought in July 2011 they said they couldn’t diagnose what was wrong- no repairs were made. Since then the issue has gotten worse & I’ve brought it in many times and for this issue they couldn’t figure it out. Originally they said it was my battery, they said it was no good & needed to be changed; so I paid for a new battery & a day after the new battery was put in it was doing the same thing but this time worse- to the point the vehicle wouldn’t even start without pressing the gas pedal! That was a waste of $115. I brought it back in again, and after a full day of waiting they still couldn’t figure out the problem & I asked to speak to the mechanic and I was refused. They said they do not let the customer speak to the mechanic & I was told by the service manager that the reason is because & these were his exact words “Our mechanics are geniuses in the rough. They are great at working on vehicles but they are horrible and talking and communication to the customer.” If they’re such “geniuses” then why can’t they figure out the issue with my vehicle the first, second, or even fifth time my car was in there. I had a long conversation with Terry Bennett (Service Manager) who was rude & gave me no information either. He told me he could either have his guys help solve my problems or I can take my vehicle & find somewhere else to fix it. My issue with this is that I’ve already paid my deductable to THIS Chevrolet dealership to address my vehicles issues (which they haven’t not). It’s just been one problem after another. Finally they told me they now think it’s something with my anti-theft system on my vehicle & that parts need to be replaced. They said (on Friday) they had the parts expressed shipped and would be there no later than Tuesday and they would call me as soon as it came it. That following week I received no call! I called on Friday afternoon & I was told the parts were in & that they had been since that Monday but my information was pushed to the back because they were short handed. Like I said VERY poor communication on their end! I made an appt to come in the following Monday at 8am. When I arrived I was told they had no appt scheduled for me and they wanted me to come back a different day (mind you I live about 40min away) or I would have to wait a long time. This issue still isn’t fixed and I’m waiting to hear back from them however, it’s looking like yet again I’m going to have to contact them. It’s been nothing but rudeness and unsatisfactory results from Cutter Chevrolet. Everything I have spoken of just has to do with my experience. As for the condition of the service department waiting room is very hazardous. It was raining this last time I was in there for 8hours and there were NUMEROUS leaks in the ceiling and in the glass windows. Water was everywhere & only did they start trying to mop it up & put a caution wet sign TWO HOURS after it was all wet in there. Not to mention the caution wet sign was in a hard to see spot. The leaking was so bad that in front of the door was FLOODED! They had to bring in something to suck the water up. There were puddles ALL over & water was splattering on the couch seating area & water was also splattering on the TV cord & an outlet that the TV was plugged into. I have photos of all the water- very dangerous! Also, during my 11 times in the service waiting area I have seen bugs (assuming cockroaches) on the walls, in the bathroom, on the floor, and by the vending machines. Everyone please be aware of the issues you will be facing if you choose to take your vehicles to Cutter Chevrolet. More

Went to this dealer because we were looking for a G5 or G6 and the site said they had a few. We were met by Lance Cote who ended being the best salesman for us. He was former military and we are military s G6 and the site said they had a few. We were met by Lance Cote who ended being the best salesman for us. He was former military and we are military so he made sure to take good care of us. We ended up spending the entire day there trying to get the exact car we wanted for the price we wanted and it was totally worth it. Lance was great and made us really feel comfortable with our purchase. And the shop has great followup service too to ensure you are happy with your purchase and that nothing has gone wrong with the vehicle. Cutter takes absolute pride in the quality of their vehicles and make sure that each car/truck is pristine for the next owner. We love our car and wouldnt change it for the world. We will definitely send people there that we know are looking for a car and if you are reading this and looking for one yourself, go see Lance Cote or Cristian Blanco today! You wont regret it! More