Crown Toyota Volkswagen

Today I went to Crown Toyota Dealership in Lawrence, Kansas, because the 2015 Toyota Highlander, that I had purchased from them in March 2020 was making whirring noises in the engine. After waiting over Kansas, because the 2015 Toyota Highlander, that I had purchased from them in March 2020 was making whirring noises in the engine. After waiting over two hours, the Maintenance Staff informed me that I would need to replace the engine, which was well over $5,000, or I could talk to the Sales Representatives about doing a trade-in. However, after speaking to the Sales Department, they could only find similar vehicles in the price range of $22,000. The purchase price of my highlander was over $19,000. Trading into a higher priced vehicle will increase my payment, which I cannot do. I trusted Toyota to pull through with being the best and was sadly scammed into buying a broken Highlander and now the Sales Staff is trying to sell me a more expensive vehicle! My Highlander has less than 100,000 miles on it and is only five years old! It should not be having any major mechanical issues, such as engine problems. The Crown Dealership even had me sign paperwork saying that the vehicle was mechanically sound and checked by their Maintenance Staff, which included the engine. I was told by the Maintenance Staff that the issue with the engine “could not have been for-seen.” I have already paid over $3,500, including a $1,000 down payment on the Highlander, and yet the best they could do was replace my engine for over $5,000 or trade me in for a more expensive vehicle? I feel that Toyota is not standing up to their name, which is to be the best long lasting vehicles around. More

Service department is AWFUL! Crown Toyota if Lawrence KS has by far the worst service I've ever experienced at any dealership. Appointments for oil change means nothing. Arrive on Crown Toyota if Lawrence KS has by far the worst service I've ever experienced at any dealership. Appointments for oil change means nothing. Arrive on time and it's 1.5 hours to get even a simple oil change done. At 3,500 miles we hit a deer. 6 weeks before we could get it in. 3 more weeks to fix. Came to pick it up and the paint was way off. Another week. Picked it up and the windshield wipers didn't work. Collision department wouldn't fix it because they claimed it wasn't result of an accident. Never mind they worked when we drove it in. Never mind it's still under warranty - only 3,500 miles on the car. Collision department and service department spend 2 hours blaming each other while my wife sits and waits. I finally had to call and raise hell so they would quit squabbling between departments and fix it. Appeared for a 10:30 appointment to change oil at 10:20. By 11:05 they hadn't even moved the car. Too bad, so sad was the attitude. Service manager calls after I call and complain and launches into a complaint that she can't find lube bay techs to hire. This is my problem how? I suggest she not take appointments she can't service, More

Satisfied Customer My wife and I purchased a new Rav4 last Saturday from Crown Toyota. This was the 7th Toyota that we have purchased, but this was our first from Crown My wife and I purchased a new Rav4 last Saturday from Crown Toyota. This was the 7th Toyota that we have purchased, but this was our first from Crown Toyota. We were treated with respect and there was no pressure to make the purchases. Brent and Justin were great and made the purchase very simple. We are a Toyota loyal family and will do business with Crown Toyota again. More

This is a Great dealership. Jacob ( Jake ) Lorenzo , was the sales man that helped me find what I was looking for in a vehicle . Jake is a good man ,as well as the men in the ser Jacob ( Jake ) Lorenzo , was the sales man that helped me find what I was looking for in a vehicle . Jake is a good man ,as well as the men in the service department of Volkswagen John & Ed they treat you right . The dealership is always trying to find ways to help their customers . I highly recommend these people. More

Great Sales experience Went in shopping for a vehicle over a few days. I dealt with Sean and Joe . Great sales experience. NONE of the "car salesman" attitude I dread. Test Went in shopping for a vehicle over a few days. I dealt with Sean and Joe . Great sales experience. NONE of the "car salesman" attitude I dread. Test drove several cars. Competitive pricing. Joe was great keeping my 4 y.o. Occupied during the paperwork was being done with finance. Finance lady, Stephanie, was great to work with also. Very happy with the passat we bought. Got the appropriate range of bluebook value on our trade in. Also, my wife was the first to visit there and was just looking out on the far side of the lot. Joe was the one to walk all the way out there on a sub-freezing day. Low fees also that we're understandable for being there. No hidden BS fees to jack up the price. Our second vehicle from Crown VW/Toyota. Good experiences both times. More

Great deal on a new GTI! Let me first say that I have ample experience buying new/used cars, I think 9 deals since 2001. I have not really ever had a bad experience but every Let me first say that I have ample experience buying new/used cars, I think 9 deals since 2001. I have not really ever had a bad experience but every dealer varies greatly and I know what to watch out for. Justin Pierce was my excellent sales rep. who was with me every step of the process from my first internet inquiry to showing me how the amazing tech. on my new 2015 GTI worked to following up the next day to see how I was enjoying my new car. Throughout the process he was very knowledgeable and up front about the whole buying process at Crown. There were no surprises and it was so low pressure, which was refreshing! They clearly showed me their numbers and were more than willing to negotiate to terms that were mutually agreeable. Finance searched for the best interest rate for my loan and got it; I should note that their finance dept. is also top notch! Justin knew right away that I was a GTI enthusiast and we had a great time test driving several new GTI's, talking about the GTI I traded in, talking cars in general, etc. He was extremely receptive to any questions that I had and patient as I made my decision two days after the first test drive. It really did feel like buying a car from a friend. I was so impressed in fact that I referred a fellow GTI enthusiast and friend to him; my friend bought a 2015 GTI the week after I did! He too had a truly great experience at Crown. Go see Crown and Justin Pierce if you're in the market for a new VW. You will not be disappointed. The new 2015 GTI is an amazing car by the way! More

A fantastic experience at a fantastic dealership! This is my second purchase from a Crown dealership, but my first Volkswagen purchase. Justin Hulshof had no problems answering my questions and sugges This is my second purchase from a Crown dealership, but my first Volkswagen purchase. Justin Hulshof had no problems answering my questions and suggesting cars based off of my feedback. The end result is a perfect car for me and a fantastic experience at this dealership. They explained all of the technology and explained differences between models of the same car so I knew which one would work best for me. Justin and Jacob Sacks worked hard to make a deal that worked for me financially, and Dave Gero provided a no pressure finance experience that was enjoyable instead of terrifying (which is rare). He was also completely prepared and ready before we sat down which cut down on the time we spent in his office drastically. Crown Volkswagen provided one of (if not the) best buying experiences I've ever experienced and it will keep me coming back in the future. This place is great! More

Crown Toyota is the real deal! Justin Holshof not only worked extremely hard to make the deal happen, but did it almost entirely through email which is extremely rare in today's modern age. He went to any worked extremely hard to make the deal happen, but did it almost entirely through email which is extremely rare in today's modern age. He went to any length necessary to make sure we were completely satisfied, and even took care of most of the paperwork so that once we got there we were in and out in all of 40 minutes. Incredible! I'd also like to mention that their finance person, Dave Gero, was the most professional finance person I have ever worked with. He was not high pressure, understood that we may not want everything he had to offer, and didn't push it when we declined. He had everything ready when we came in, wasted absolutely no time, and made sure we understood everything completely before signing away. In today's competitive age, Crown Toyota really understands how to make the customer buying experience as easy-going and pleasant as it could possibly be. We couldn't be happier! More