Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

Worst service department I have ever had to deal with Bought my truck brand new along with all of the extra warranties and such. I have had nothing but problems dealing with this service dept. They lie, t Bought my truck brand new along with all of the extra warranties and such. I have had nothing but problems dealing with this service dept. They lie, they dont call u to give updates, they lie and they lie more. I will be trading my Dodge truck in soon and will get any other truck on the market before I subject myself to having to deal with the people in this service department again. Looks like I will be a Chevy owner pretty soon. As much as I hate to say that because I bleed Dodge but I will not spend that kind of money to get that kind of service ever again. Please take this review to heart if you plan on buying a truck or car from this dealership. I only wish I could give them the rating they deserve.... 0 stars is not an option!!!!!!!!!!!!!!!! More

Caring Service Judy was very nice with advice and answering any of the questions that I asked. She took the time to make sure that I understood everything prior to l Judy was very nice with advice and answering any of the questions that I asked. She took the time to make sure that I understood everything prior to leaving. More

Kindness is the best Great place for car service! Staff was very polite and thoughtful. I would bring my car here even if it was not a Jeep. Excellent customer service Great place for car service! Staff was very polite and thoughtful. I would bring my car here even if it was not a Jeep. Excellent customer service More

excellent service This was my second visit although i didn't buy my Dodge there, i take my car there to get serviced and this particular time i dropped it off early for This was my second visit although i didn't buy my Dodge there, i take my car there to get serviced and this particular time i dropped it off early for an oil change,went to school, then picked it up after i got out of class-great service and they even washed and cleaned it for free! Not to mention the free amenities like coffee,water, and the best popcorn ever. The staff is very friendly and the prices are eco-friendly as well. Thanks Ms. Judy! More

Business Link and No diesel Mechanic on Saturdays. I am a Business Link customer yet on my last visit to the service department I was told that being involved in this program no longer gives me any of I am a Business Link customer yet on my last visit to the service department I was told that being involved in this program no longer gives me any of the services that this membership first offered. The dealership also informed me that they do not have a deisel mechanic on duty on Saturdays. I own and operate a small business and cannot afford to take the time off during the week to bring my vehicle in for service. Nor can I afford to wait a couple of hours to have the oil and filter changed while being away from my family on a Saturday. More

Service and diagnosis of problem I scheduled an appointment for routine service and diagnosis of a malfunction light problem indicating engine problem. My service was handled courteo I scheduled an appointment for routine service and diagnosis of a malfunction light problem indicating engine problem. My service was handled courteously, and quickly. The problem was explained to me in detail, with length of time required to correct the problem. This was accomplished as specified. Everyone that I encountered (telephone, office personnel & service personnel) were very courteous & helpful. I escpecially appreciated the Service Advisor, Lathan Biggs, who took my order, gave me the time parameters required to do the work, then met me at pickup and thoroughly explained all that had been done. I appreciate that. More

Service with a smile Judy was very nice and helpful! She explained every issue with my car clearly. I will return to this service center because of her! I am usually not c Judy was very nice and helpful! She explained every issue with my car clearly. I will return to this service center because of her! I am usually not comfortable bringing my car in by myself but because of her it was a very enjoyable experience. More