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Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center
Chattanooga, TN
994 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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994 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center
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May 19, 2016
Customer Service I brought my Fiat 500 in for front end service on 5/3/16. Upon returning to pick it up. I noticed a popping noise in the steering column. I brought it I brought my Fiat 500 in for front end service on 5/3/16. Upon returning to pick it up. I noticed a popping noise in the steering column. I brought it to the attention of Judy Mcdowell. We initially thought it was an intermediate steering shaft issue. Instead of sending me home to reschedule, she was able to provide me with a loaner vehicle. This was extremely convenient and less for me to have to worry about. Judy takes genuine interest in the customer's problems and is willing to do what is necessary to resolve the problem. She is an asset the dealership/service department. Thanks again Judy for your willingness to provide excellent customer service. More
by Steve T
Employees Worked With
Judy McDowell
May 06, 2016
"Well taken care of" My recent visit was excellent. Judy McDowell really knows how to help you worry-free about having your vehicle serviced. I dropped my Dodge 1500 off My recent visit was excellent. Judy McDowell really knows how to help you worry-free about having your vehicle serviced. I dropped my Dodge 1500 off for a service appointment and was treated as well as I was when I first purchased the vehicle in 2013. Judy made sure everything was taken care of and answered all my questions. I will definitely recommend the dealership to family and friends. More
by dodge woman
Employees Worked With
Reginald Harris, Judy McDowell
May 05, 2016
Taylor Simmons is the man to see in service! I have a lifetime power train warranty on my Jeep. Dealing with them has been a nightmare. The day my car was dropped off Taylor gave us his direct nu I have a lifetime power train warranty on my Jeep. Dealing with them has been a nightmare. The day my car was dropped off Taylor gave us his direct number and kept us informed every step of the way. I dropped it off 4 weeks ago Taylor has answered my calls, had the answer to my question and if he didn't he called me back within a few minutes with an answer. He was able to give me a loaner so I wouldn't loose my job. I'm happy that I am dealing with someone that I can depend on to really help me and get the job done for me. More
by Keri B
Employees Worked With
Taylor Simmons
April 24, 2016
Excellent experience I was able to leave my jeep for a day and have it completely fixed. Four recalls were taken care of and I was able to have a cleaned, beautiful jeep r I was able to leave my jeep for a day and have it completely fixed. Four recalls were taken care of and I was able to have a cleaned, beautiful jeep returned to me. More
by blondi2779
Employees Worked With
Wesley Taylor Simmons
March 27, 2016
Great i had recently visited the service department and was taken care of by Judy McDowell she took very good care of me and kept in touch with me the whole i had recently visited the service department and was taken care of by Judy McDowell she took very good care of me and kept in touch with me the whole time my car was getting service she knows her work and knows her products! giving her 5 stars!!! More
by ancam7401
Employees Worked With
Judy McDowell
March 14, 2016
Service Dropped off my van day before yesterday. Service department never called. Tried calling and left multiple messages. It's now 4 pm on Friday even Dropped off my van day before yesterday. Service department never called. Tried calling and left multiple messages. It's now 4 pm on Friday evening. Sadly disappointed! More
by Zena
Employees Worked With
No idea
March 05, 2016
Excellent car service This is my 4th time for car service. Very friendly and quick always. I'd highly recommend. Good environment. Waiting area is pretty cool... Zzz This is my 4th time for car service. Very friendly and quick always. I'd highly recommend. Good environment. Waiting area is pretty cool... Zzz More
by Lemon Pepper
Employees Worked With
Judy McDowell
January 09, 2016
great customer service I came in for an oil change and Judith Mcdowell was fantastic...She was prompt let mee know everthing that was taken place...I work on customer servic I came in for an oil change and Judith Mcdowell was fantastic...She was prompt let mee know everthing that was taken place...I work on customer service myself and I know great service when I see it More
by fee fee
Employees Worked With
Judy McDowell
January 06, 2016
jmcdowell@CrownCars.com Judith Mcdowell is the best service advisor i have ever had the pleaser to bring my cars and truck to! I feel like im family! She is very good at maki Judith Mcdowell is the best service advisor i have ever had the pleaser to bring my cars and truck to! I feel like im family! She is very good at makiing you feel that shes at the top of her field and knows just what to do to have your problem fixed or service! She treats you like gold or that your her number one! If i were here boss i know that she would be running the service department she know how to treat everyone! Shes the best Carl J Conte More
by Cwaarconte@aol.com
Employees Worked With
Judy McDowell
January 05, 2016
SERVICE DEPT. WITH JUDY JUDY IS THE BEST !!!! ALWAYS KIND AND DOWN TO EARTH. ALWAYS MAKE YOU FEEL COMFORTABLE AND WELCOMED. I THINK THEY NEEDS TO CLONE HER AND PUT HER EVERY JUDY IS THE BEST !!!! ALWAYS KIND AND DOWN TO EARTH. ALWAYS MAKE YOU FEEL COMFORTABLE AND WELCOMED. I THINK THEY NEEDS TO CLONE HER AND PUT HER EVERYWHERE SALES WOULD BLOW THRU THE ROOF, More
by MONEYMIKE
Employees Worked With
Judy McDowell
