Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

Great customer service I recently had my oil changed and Taylor Simmons was my service advisor. Everything was handled in a time efficient and courteous manner. Taylor kept I recently had my oil changed and Taylor Simmons was my service advisor. Everything was handled in a time efficient and courteous manner. Taylor kept me updated on the status of my car and even ran it through the car wash! I am so thankful that Crowne has finally improved the service department and got a staff that actually acknowledges you when you come in instead of ignoring you completely. That says something for the new GM also! I have had my Jeep for a year and took it to Cleveland for service instead of Chattanooga because of the sorry service. THANK YOU CROWNE FOR THE IMPROVEMENT!! More

Mr. Botts is unprofessional. We answered a survey honestly after a service visit and gave the staff glowing reviews, but did not highly rate Jeep or their recall fix. Mr Botts sen We answered a survey honestly after a service visit and gave the staff glowing reviews, but did not highly rate Jeep or their recall fix. Mr Botts sent my wife an e-mail lambasting her for giving their dealership a bad review to Chrysler. *** Update to this review *** Mr Botts took my wife's private email that she provided to Chrysler, NOT to Mr. Botts, and he used that to contact her without anyone's permission. I spoke with him on the phone about this, and he did everything except for apologizing for an unauthorized contact. I only wanted him to admit that taking my wife's private email address that she NEVER provided to him, and using that as a means to contact her was inappropriate. He never would. More

Amazing service! Went to have an oil change , it was so fast and easy! This place is very neat and clean. I love the lounge super nice! Went to have an oil change , it was so fast and easy! This place is very neat and clean. I love the lounge super nice! More

Great Service Department Service Advisor Danielle provides great and friendly customer service. She really cares and is very helpful and knowledgeable about her job. I will be Service Advisor Danielle provides great and friendly customer service. She really cares and is very helpful and knowledgeable about her job. I will be back for all my trucks needs. More

Absolutely terrible service. I have had several negative experiences with this service department either over charging me or being aggressive. Today however was extremely disappoi I have had several negative experiences with this service department either over charging me or being aggressive. Today however was extremely disappointing. I had 3 warning indicators on my dash. I have had it diagnosed as a wheel-speed sensor. I tried coming in last week to have it serviced but was told I had to make an appointment. I made an appointment and dropped my car off. While checking me in the servicewoman mentioned I had an error code for a speed-sensor, which I already knew. After 5 hours I hadn't heard anything and I called the department. I was on hold for half an hour and was finally told the technician was on a test drive and when he returned they would call me back. I finally just went back to the dealership because I was getting concerned something more than just a sensor was wrong because of how long it was taking. I waited there another 40 minutes to be told that it was being reconfigured and they hoped it wasn't something with the transfer case but they would let me know. While I was there another servicewoman was getting rude and aggressive with another customer and told him to leave and not come back. I had dealt with this woman in the past and was just hoping I didn't have to deal with her today because she is very confrontational and disrespectful. They mentioned that even though I had an appointment it was like a doctors office and I had to be worked in. I got a call an hour later (over 6 hours after my appointment) and was told that the total cost would be $339 because it was just a speed sensor. I asked if they were willing to remove the diagnostic fee considering I had wasted so much time for an answer from them. I was told they aren't able to remove the fee, that they have to send an email to Chrysler to get approval. She also told me that the appointment was for today and since it was still today they shouldn't have to remove the fee. I was then asked if they had my permission to change the sensor. I was astonished to find out after 6 hours NOTHING HAD EVEN BEEN DONE TO MY CAR.I was under the impression the sensor had been changed and then he was re-configuring something. I told her to forget it and I would take it somewhere else because I needed my car back today. She then told me I was still responsible for the diagnostic fee to which I argued. She told me that I would have to speak with the service -manager when I arrived and was very rude about it. I arrived and asked to speak to the service manager and was denied. She gave me my paperwork showing I owed a zero balance and gave me my keys and sent me on my way. I decide I would reach out to the sales manager personally as I didn't have any more time to waste at the location. I'll note that purchasing from this dealership was one of the best experiences I have ever had at a dealership. They were respectful and efficient. I just HATE dealing with the service department. More

Very frustrated with customer service Took my Chrysler 200 in for the second time to address the same problems. No communication all day about status of repairs. Took two weeks to even g Took my Chrysler 200 in for the second time to address the same problems. No communication all day about status of repairs. Took two weeks to even get an appointment. Left my car at service department all day. None of the repairs were addressed. Only oil change was done. My car is under warranty with 22,000 miles and should not have the problems it is having. I am very unhappy with level of service that I received and plan on looking for another Chrysler service department to deal with even if I have to drive a little further. More