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Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

Chattanooga, TN

4.5
994 Reviews
Call Service Center (423) 497-0528

994 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

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November 13, 2021

Always great people and nice smiles. Friendly and they get the job done. Always glad to use them. More

by Kasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Gagnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Kasey, Thank you so much for your excellent review! Providing quality and efficient service is so important to us, and we are so glad that our efforts could consistently meet your satisfaction. It is our pleasure to serve you. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

November 13, 2021

Crown is good at selling you a new or used vehicle but they do not backup the promises in their sales pitch. More

by Mlb11668
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Gagnon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Nichols
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Nov 18, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Mlb11668 Thank you for taking the time to write your review, and for bringing this matter to our attention. It is always our intention for our customers to have a great experience in our service department and we sincerely apologize that you feel that your experience was not satisfactory. Unfortunately, with the name used on your review, we are unable to identify your records, but we would welcome the opportunity to discuss your review in more detail. Would you kindly call me at the dealership on 423-591-6868 ext. 5810 or by email at knichols@crowncars.com at your earliest convenience please? Sincerely, Ken Nichols, General Manager

Nov 18, 2021 -

Mlb11668 responded

We have called you Mr. Nichols, several times and you have yet to call back. You can call me at 423 309 6418. We are on record. Ian sold us the truck. I dont know why you said what you did about not finding out records 🙄 We will see if you call back

Nov 22, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Mlb11668 Thank you for providing us with a good contact number, and for taking Brandon’s call earlier. I’m pleased we were able to discuss your concerns. As he explained, unfortunately, we have a very limited number of service loaners due to the widely publicized inventory shortages. We therefore have to limit loaner vehicles to warranty repairs unless there’s extenuating circumstances. I apologize I have been unavailable due to ongoing medical issues the last 10 days . If I can be of any assistance to you in future please don’t hesitate to contact me directly at the dealership. Ken Nicholas General Manager

Nov 22, 2021 -

Mlb11668 responded

Mr. Nichols, you had a good contact number and you never would call us back after multiple messages. Brandon was very nice and wasnt aware of how we were lied to. Now, as far as loaner car, there is no excuses for this. You could have helped us and your employee lied and said we could have one and it did not happen. We were taken care of by Harbin Ford and we are grateful for them. You costed us money bc we had to pay deductible bc you would not fix our truck. I am sorry your having medical issues though. I will pray for you but you and your service dept will have to answer for how we were treated. Happy Thanksgiving Mrs Nichols

Dec 02, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for your comments, and I especially appreciate your prayers. As you know your name on the review is Mlb11668, which initially kept us from knowing your identity. I’m sincerely sorry you were inconvenienced and I think we will agree to disagree on the calls since I would have returned your call if your message made it to my voice mail. Also, I would like to compensate you for your rental car vehicle up to a three days which as I explained we were unable to provide. If you would call me at 423 591 6868 ext 5810, or email at knichols@crowncars.com , to provide me with your alternate transportation information. We do care very much about you as a customer, and we are intolerant of any false promises in our customer service, Respectfully, Ken Nichols

November 13, 2021

Had a great experience at crown. Brittany and Charlie were really helpful and gave awesome customer service. Will be back for my next service. More

by buck423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

We are so glad that Brittany and Charly could be of assistance to you and we greatly appreciate you taking the time to leave them this 5-star review! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

November 10, 2021

Service was great! I would have preferred an appointment for when they were ready to look at or start on my vehicle rather than an appointment to get in line to have my vehicle diagnosed. More

by Kelly1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 10, 2021

Everyone at Crown Chattanooga is always fantastic to work with and makes regular maintenance such a breeze. More

by KCrawford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your positive review! We are so glad that our team could consistently provide you with a seamless experience! It is our pleasure to serve you. We wish you safe travels, and we hope to see you again the next time your vehicle is ready for service.

November 08, 2021

I bought my vehicle new in 2014, was told it was upgradeable to navigation. After they checked my VIN, I was told that upgrading was not possible. I then had numerous issues with my radio not connec More

by Tyler Hill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dusty Angland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trish Neal
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Nov 10, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Tyler, We appreciate your review. We understand your frustration at not being able to reach us via the chat function on our website which wasn't working properly for a short time, and we apologize. As you say, we have reached out to you and have offered to have the vehicle back into the shop to address any outstanding issues. The offer still stands whenever you want to schedule an appointment. Sincerely, Ken Nichols, General Manager

November 05, 2021

We received excellent service in a timely manner. We were very pleased! They exceeded our expectations. More

by Dana
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dusty Angland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dana, Thank you for taking the time to leave us this 5-star review! Providing quality and efficient service is so important to us, and we are so glad that our efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with in the future.

November 02, 2021

Charlie Gentry was a great service agent. Got me in and out quickly. I will definitely be back. More

by Scott Manning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Scott, We are so glad that Charly could be of assistance to you, and we greatly appreciate you taking the time to leave her this 5-star review! It is our pleasure to serve you and your automotive needs in any way possible. We hope to see you again the next time your vehicle is ready for service!

November 01, 2021

I purchased my vehicle from Crown over 6 year ago and I remain a faithful customer. Cody Gagnon is an asset to your company. More

by vickie.smith
Recommend Dealer
Yes
Employees Worked With
Cody Gagnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2021 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Vickie, Thank you so much for your excellent review! We are thrilled that Cody and the team could consistently provide you with the 5-star service that you so much deserve! It is an honor to have your confidence and loyalty, and we look forward to continuing to provide you and your vehicle with our best care in the years to come! Safe travels!

October 31, 2021

My oil was changed in about an hour. I didn’t have to wait long at all! More

by Jberry34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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