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Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

Chattanooga, TN

4.5
994 Reviews
Call Service Center (423) 497-0528

994 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

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August 22, 2024

This is the 2nd time I’ve had to use Crown for repairs to my older car and each time I’ve been so impressed with the service and the professionalism of Charly. I would recommend Crown to anyone who needs to More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Joe, We are grateful for you leaving Charly this exceptional review and recommendation! We are thrilled to hear that Charly took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that her professionalism made you impressed. We appreciate your continued business with us. We look forward to serving you again in the future when the time comes.

August 15, 2024

Charlie is the best she keeps you informed and up to date on your vehicle More

by rickallen3066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Rick, Thank you for leaving Charlie this amazing review! We are glad to hear that Charlie took exceptional care of you and your automotive needs. We are happy to know that she kept you informed on your vehicle. Please do not hesitate to let us know how we may be of further service to you.

August 11, 2024

Very satisfied, Terry Robey Was able to take care of us do you recommend Great job More

by Wilowandslysmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Robey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Providing stellar service is so important to us here at Crown Chrysler Dodge Jeep Ram of Chattanooga and we are glad that Terry's efforts could meet your satisfaction and recommendation! We are so appreciative of the opportunity to work with you. We are thrilled to know that he did a great job. We wish you safe travels. Congratulations on your new vehicle- behalf of the entire team!

July 22, 2024

Don't waste your time with countless appts and bad service. Drive to Cleveland TN Crow. Ram service for repairs less time and they actual know what they are doing More

by Mkmount0801
Recommend Dealer
No
Employees Worked With
We worked with multiple employees and service Mgr all failed to address our issues and no respect for our time or investment of our vehicle
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Jul 24, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

TO: Mkmount0801 Thank you for your review. I am unable to locate you in our system based on the name you used to post this review so I will not be able to address any issues you experienced. Please phone me at your convenience so that we can discuss the issues you experienced. Sincerely, Ken Nichols General Manager

July 22, 2024

Ryan is the man! He always takes great care of me and I couldn’t dream of taking my car anywhere else but Crown. More

by gabeisclockedin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JASON FLOYD
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRISTOPHER LAWRENCE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Lawrence
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Jul 22, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Gabe, Providing quality and efficient service is so important to us here at Crown Chrysler Dodge Jeep Ram of Chattanooga and we are glad that Ryan's efforts could meet your satisfaction! We are thrilled to know that he is the man and always takes great care of you. We appreciate your continued business with us. We look forward to continue serving you and your future automotive needs for many more years to come.

May 14, 2024

Ryan Lawrence did a great job answering all the questions I had. Thank you Ryan. More

by natemcclure517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER LAWRENCE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Nate, Providing quality and efficient service is so important to us here at Crown Chrysler Dodge Jeep Ram of Chattanooga and we are glad that Ryan's efforts could meet your satisfaction! We are thrilled to know that he did a great job at answering all of your questions. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

May 01, 2024

Kelsey was very polite and professional, I will be back for the next oil change More

by areveee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Duncan
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May 03, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Areveee, We are grateful for you leaving Kelsey this extraordinary review! We are thrilled to hear that Kelsey took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she was very polite and professional. We look forward to continue serving you again in the future when the time comes.

April 20, 2024

my truck was towed in for a safety recall and they refused to repair unless I signed a paper stating they could charge me for diagnostics and repair, unacceptable for a factory defect. More

by rgm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know
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May 08, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

TO: rgm Thanks for advising me of your experience in our service department. The form that we were asking you to approve is a generic form we use for all service customers advising that if a part is required to repair a vehicle that was not covered under a vehicle service contract, the financial responsibility would be absorbed by the customer. Obviously, this would not have applied to the work that was being performed to your vehicle and I apologize if we failed to communicate this to you properly. If you wish to discuss your experience further, please feel free to reach out to me at 423-546-0333. Thanks, Ken Nichols General Manager

May 08, 2024 -

rgm responded

This vehicle is under a national safety recall. Your employees refused to inspect and repair unless i give my consent that I could be charged for a known problem that could have gotten me or some innocent driver hurt or killed. The vehicle has 100,000 mile powertrain warranty that would have covered any diagnostics. Unacceptable excuse

April 15, 2024

Charly, Ryan, and Trish were phenomenal when getting my Toyota Sienna! They got me in and out really quick and I wouldn’t go anywhere else to get my car worked on! More

by BigJuicy484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
JASON FLOYD
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRISTOPHER LAWRENCE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for leaving Charly, Ryan and Trish this positive review! We are glad to hear that they took great care of you and your Toyota Sienna needs. We are happy to know that they were phenomenal and got you in and out really quick. Please do not hesitate to let us know how we may be of further service to you.

March 29, 2024

Quick friendly service. Charly was great - she got my jeep in and out really quick with a great price. More

by Joker125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Joker, Thank you so much for leaving Charly this fantastic review! We are glad to hear that Charly took amazing care of you and could get your automotive needs taken care of quickly. We are happy to know that he was friendly and got you a great price on your service. Please do not hesitate to let us know how we may be of further service to you.

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