Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crown Acura Richmond
Richmond, VA
887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 887 reviews
April 14, 2013
Our experience with this salesman was very good. He was knowledgeable and very helpful with us making a decision. He did follow up with us as well. We would have considered purchasing from that dealershi knowledgeable and very helpful with us making a decision. He did follow up with us as well. We would have considered purchasing from that dealership, however, it was out of state making it a little difficult for several reasons. I would certainly recommend Hien to anyone looking for an Acura in the Richmond area. More
by dhendel85
Employees Worked With
Hien Vo
March 26, 2013
Todd was one of the worst salesman I have ever worked with. He is un-knowlegable and seemed to have issues with my partner and I. I was called that evening to look at an RLX and when that salesperson l with. He is un-knowlegable and seemed to have issues with my partner and I. I was called that evening to look at an RLX and when that salesperson learned that I was not looking for the RLX that evening, I was passed to Todd. He had the audacity to try to ask to run my credit without even showing me a car. After having bought many cars in the past, and being part of the Acura "family" for many years, I think that this level of client service was abhorrent. This is a huge difference from the amazing and friendly service at Radley Acura in DC. I have never spoken about numbers at any dealership prior to selecting a vehicle, furthermore, I have never been treated so poorly at any location for any of the 6 cars I have purchased. I would highly recommend that management reassess their sales process and their hiring practices. A 90 minute drive for friendly service at Radley is worth the effort, rather than dealing with Crown. More
by Benzguy1980
Employees Worked With
Todd
February 09, 2013
Really tried to make a deal that was reasonable especially based on the fact we really were happy with our TSX and didn't want to purchase a new vehicle at this time. The trade in made the differe especially based on the fact we really were happy with our TSX and didn't want to purchase a new vehicle at this time. The trade in made the difference to include their accepting the USAA Recommended target price. The vehicle is just perfect (what you expect from Acura) and eveyone was so very helpful in the process and Ashaunta in taking a great deal of time explaining the navigation system to us. We could not be more pleased with our experience More
by briscoewef
Employees Worked With
Tim, Drew, and Ashaunta
February 08, 2013
Made the car buying experience painless and enjoyable. Everything was to our satisfaction and we are loving our new RDX. We are looking forward to a long term car service relationship. Everything was to our satisfaction and we are loving our new RDX. We are looking forward to a long term car service relationship. More
by rickhemi
Employees Worked With
Teri Matty and Mike O'Brien
February 04, 2013
This was the smoothest and least stressful buying experience I have ever had. They were pleasantly agressive on my trade-in and were able to find the car I wanted quickly at a fair price. I would def experience I have ever had. They were pleasantly agressive on my trade-in and were able to find the car I wanted quickly at a fair price. I would definitely recommend to friends and family. Thank you. I LOVE my new Acura. More
by nancy.blackwelldonegan
Employees Worked With
Ashaunta and Mike
December 26, 2012
Except for the rather high "administrative fee", which all dealers pretty much charge these days, service and sales at Crown were fine. My family has bought a whole slew of cars from Mike ove fee", which all dealers pretty much charge these days, service and sales at Crown were fine. My family has bought a whole slew of cars from Mike over the last 20 years and have never been disappointed. He is an asset to Crown Acura, and the dealership is lucky to have him and his expertise and chill sales technique. Not much else to say; love the coffee and customer lounge. More
by tunaburger
Employees Worked With
Mike O'Brien and someone else
December 18, 2012
I came in to test drive a 2013 RDX. Drew came out of the office to talk with me, not sell me a car, but to talk with me. Immediately, I knew he was a well-trained, professional sales person who was focused office to talk with me, not sell me a car, but to talk with me. Immediately, I knew he was a well-trained, professional sales person who was focused on listening to the customer first. We talked about my needs, what I had been shopping for and other comparable vehicles I needed to drive. Without discouraging or encouraging any purchase, he advised me to take a couple test drives by Audi and BMW to ensure a good comparison before making the investment. I took a test drive with Drew that evening and left. Very pleasant first "Sales" impression. I had been to Crown Acura for service in the past but not for sales so this was a great start. I came back in two days later after driving an X3 and Drew was off that day. Tim stood up, walked over and greeted me with an introduction to Crown Acura and to David Burke. Both guys were very professional, eager to assist me with looking at another RDX color and showing me additional features on the car. Tim was very personable and talked to me about color options, attempted to find a good value for my trade and made small talk while I looked at some vehicles in the showroom. I walked back on the lot with David and we looked at another RDX. He reviewed many of the new features but was careful not to repeat what I already knew about. He did this by asking about my familiarity with features. Owning a TL previously, I knew a lot about many features. I left again and returned around 6:30PM and took a test drive with David. BY FAR, the BEST test drive ever and one of the reasons I made the purchase. David encouraged me to test the vehicle in ways I would experience in everyday life which is seldom done by other salesmen, at least in my experience. We were safely in an empty parking lot where I could test the brakes, handling, turning radius and acceleration. To be fair, the X3 out drove the RDX, but marginally. To be honest, the David Burke test drive sold me on the RDX. Had I not taken that test drive, to truly feel the differences (or lack thereof) between the RDX and X3, I know i would not have made an informed decision. Not only is the quality and dependability of an Acura appealing to me but the handling in the RDX has vastly improved over the outgoing model and the price was far more attractive, all points I discussed at length with both David and Drew, both of which did not push anything, but rather helped me come to my own conclusions. I have bought many vehicles over the years and this ranks as one of my top experiences. I did have a small wait while another couple finished their purchase, it was Friday night, but it by no means diminished the overall positive experience I had at Crown Acura. The finance Manager, Antoine, was very empathetic and worked hard to get us both out of there as soon as possible. He was very professional and reviewed everything thoroughly so I would understand the details, without being pushed towards something I didnt want or need. I have already been back for an accessory and Tim found a way to get me in last minute which was great. Thanks to the Acura team for making this not only a positive experience but an enjoyable one. If the Service on my RDX is anything like Sales, there would be no reason to go anywhere else! More
by ghill24
Employees Worked With
Drew Tatom, Tim St. Claire, David Burke, Antoine
November 21, 2012
We were shopping for a new SUV for a couple of months. Tried both German and Asian brands. From the very first day Crown Acura had the best customer service, they were willing to arrange delivery from oth Tried both German and Asian brands. From the very first day Crown Acura had the best customer service, they were willing to arrange delivery from other dealerships if we did not find what we wanted in their lot (except for one German brand, most others consistently discouraged that). After the first test drive, Lafayette follwed up with us in a very polite and professional way. A second test drive convinced us and in less than one week we drove our new RDX off the lot. Everybody was friendly at the dealership, Mike (the manager) came each time to greet us. Lafayette answered phone calls during his day off and helped to expedite the deal. Meeting Antoine was another pleasant experience; he took care of the paper work and offered a better financing rate than our own bank. They both stayed one hour or more past closing time to get the car ready for us, so we can drive it home the same day. Will definitely come here for maintenance and service. More
by pandele
Employees Worked With
Lafayette Robinson, Antoine Pollard
November 21, 2012
Teri was terrific! She made us feel very much at ease from the start. We never once felt pressured. Even after making the decision to buy the MDX, she addressed all of our questions thoroughly and neve from the start. We never once felt pressured. Even after making the decision to buy the MDX, she addressed all of our questions thoroughly and never hurried us to complete the transaction. Antoine was also wonderful! He was the only finance manager that day, but still seemed as though he spent as much time with us as he does with each and every one of his customers. He discussed all of the available additional services and completed all of the necessary paperwork efficiently and pleasantly. Overall, great sales team! More
by DawnShep
Employees Worked With
Teri Matty, Anotine Pollard
November 20, 2012
Customer service is non-existent at this faciliity. Between Emil's lack of assistance and Janet's argumentative, condescending attitude full of excuses, I will never return. I am ashamed to promote th Between Emil's lack of assistance and Janet's argumentative, condescending attitude full of excuses, I will never return. I am ashamed to promote the Acura brand and will continue to voice both (and only) experiences from Richmond Crown Acura. More
by PRamw
Employees Worked With
Emil (in service) and Janet Hurdum
