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Crown Acura Richmond

Richmond, VA

4.9
901 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 901 reviews

August 09, 2025

My recent Acura Rdx leaked developed a sizable engine oil leak on my freshly painted man-cave garage floor three weeks after taking delivery. I purchased three Acura vehicles from crown Acura Richmond. Oil l More

by Topballer62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shaun Chapman, Kevin Johnson
Aug 16, 2025 -

Crown Acura Richmond responded

Good afternoon and thank you for bringing this to our attention. A member of our management team should have already reached out to you to personally address your concerns. Please contact us at (804) 361-8447 and request to speak with our General Manager, Matthew Perry if you have not yet spoken with our team. Thank you and we look forward to getting this turned around.

August 03, 2025

Great customer service. Was able to get the car I wanted at the price I wanted More

by Jganyuma6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrel Killebrew, Matt Perry, Shaun Chapman, Manny Badias, Kevin Johnson
August 01, 2025

Professional, friendly staff that cares for you and your automobiles. Great service team! Don't service my Acura anywhere else. More

by ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Perry
August 01, 2025

The dealership was very organize and the planning of the application process. Very professional staff More

by gina9211
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keyshaun and Kriss, Matt Perry
August 01, 2025

All personnel that I encountered during my two hour visit were respectable and professional. Exceptional service. More

by Army2423medic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Day, Chris(finance)
July 31, 2025

West Broad Acura is the best! From sales to the service department, Chris, the new service manager, is excellent and works hard. He cares so much for what he does, his people, and More

by CTallIwat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, the manager. Jeff, the service advisor , Matt Perry
July 27, 2025

KeiShaun was outstanding as Sales Consultant - very personable and knows cars very well! Kriss very thorough and informative with all aspects of the finance process. More

by PMoriarty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
KeiShaun Cotman, Kriss Williams, Matt Perry
July 22, 2025

An experience like no other . I am 65 and never in my life had experience something like this ( they hit the ball out of the park). Very respectful of your time and everyone is ex More

by Vpabon0907
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alford, Shaun Chapman, Kevin Johnson
July 21, 2025

Jarratt was the reason we returned to Crown Acura in Richmond. He was very helpful before we even came in to look over cars. He patiently answered all our questions and had the car we wanted ready to go More

by annegsouder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarratt Day
July 19, 2025

My first visit to Crown Acura of Richmond was excellent…….The service department did an excellent job getting my car serviced and keeping me updated.Jeff Cooper in your service department did an More

by lwkraft46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cooper
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