Crown Acura Richmond

Excellent customer service from beginning to end. Very helpful and very informative. Keep you updated and gives recommendations. Very helpful and very informative. Keep you updated and gives recommendations. More

I own 2002 MDX, William Alford is great to work with treats my vehicle like it was his own. treats my vehicle like it was his own. More

My experience was excellent. Caring personal attention from General Manager Matt Perry set the stage for my smooth professional Crown Acura purchase experience. The purchase of Caring personal attention from General Manager Matt Perry set the stage for my smooth professional Crown Acura purchase experience. The purchase of my beautiful RDX was necessary due to the fact that my previous car had been totaled in a terrible accident. I returned to Acura for my purchase based on the excellent crash protection my car provided me in the accident. David Burks provided great very helpful attention in finding the best choice for me. Davids vehicle knowledge is amazing. In my tough stressful post accident situation David made me feel secure in my choice. My transition to Business Office Manager Kriss Williams was smooth and timely. Kriss understood my difficult situation and provided clear very helpful options for my purchase payment. Kriss was patient and professional I will close by saying my difficult accident situation was smoothed out , my stress was relieved and this Crown Acura team provided everything I needed for a happy confident purchase of my great RDX. Thank you Janet More

This is the second MDX we purchased from Crown. They are responsible and reliable. Darrel Killebrew was our salesman. He was personable and could answer all our questions. They are responsible and reliable. Darrel Killebrew was our salesman. He was personable and could answer all our questions. More

Crown Acura has been nothing but exceptional as a dealership in the Richmond area. I appreciate all they do in keeping me informed about my vehicle while being serviced. Highly experienced, knowledge dealership in the Richmond area. I appreciate all they do in keeping me informed about my vehicle while being serviced. Highly experienced, knowledgeable and professional. Thanks to all! More

I went to Crown Acura to look for a car and it was a fantastic experience. KeiShaun was very patient, helpful and took the time to understand my needs and help me find a perfect car. I also met Josh t fantastic experience. KeiShaun was very patient, helpful and took the time to understand my needs and help me find a perfect car. I also met Josh the Gen Mgr and Kriss from Finance and they were both very helpful and answered all of my questions. More

One of best sales experience i have had. No pressure for us to buy anything No pressure for us to buy anything More

Great service! William Alford is the best! Appreciate your getting me in for Recall quickly! William Alford is the best! Appreciate your getting me in for Recall quickly! More

We bought a 2020 Nissan 370Z from Crown. We had an issue and when Crown Accura found out they reimbursed us for our troubles. I was not expecting them to do that. The manager has checked sev We had an issue and when Crown Accura found out they reimbursed us for our troubles. I was not expecting them to do that. The manager has checked several times to make sure things are still going well with the vehicle. I would definitely buy from them again! More

We drove almost 2 hours to look at a specific pre-owned vehicle at Crown Acura Richmond that we had researched significantly and we're not disappointed. Jarratt was there to meet us first thing in the morn vehicle at Crown Acura Richmond that we had researched significantly and we're not disappointed. Jarratt was there to meet us first thing in the morning and gave us space to go over the vehicle at our leisure. He then drove it to demonstrate the safety features and then we drove it to make sure it met our requirements. The entire experience was knowledge-based and low pressure. The price was the best in the area and we ended up buying the vehicle. They got us out of there quickly and didn't push any ads ons. Very positive experience from Crown Acura Richmond and we highly recommend them. More