Crown Acura Richmond

Despite a mix up on the day of the appointment, they worked me in at the time I was originally expecting the appointment to be and took care of my car. The gentleman who took care of me was very courteo worked me in at the time I was originally expecting the appointment to be and took care of my car. The gentleman who took care of me was very courteous, friendly and knowledgeable. I appreciated the attention to detail he provided. The Service Manager also came and introduced himself and explained the results of the extra service I had requested, which was greatly appreciated. More

The General Manager, Matt Perry, went over and above to solve a situation that was out of their control. When we approached him with our concerns he immediately addressed them and it was resolved quickly a solve a situation that was out of their control. When we approached him with our concerns he immediately addressed them and it was resolved quickly and to our satisfaction. Matt is customer focused and extremely professional. He is a valuable asset to Crown Acura. More

I always have a good experience at Crown Acura Richmond. My service person was very helpful from start to finish. My time with Acura was pretty lengthy this time around, but Alton acknowledged it and tried My service person was very helpful from start to finish. My time with Acura was pretty lengthy this time around, but Alton acknowledged it and tried his best to make sure I left satisfied with his service, and I did! More

Excellent customer service from beginning to end. Very helpful and very informative. Keep you updated and gives recommendations. Very helpful and very informative. Keep you updated and gives recommendations. More

I own 2002 MDX, William Alford is great to work with treats my vehicle like it was his own. treats my vehicle like it was his own. More

My experience was excellent. Caring personal attention from General Manager Matt Perry set the stage for my smooth professional Crown Acura purchase experience. The purchase of Caring personal attention from General Manager Matt Perry set the stage for my smooth professional Crown Acura purchase experience. The purchase of my beautiful RDX was necessary due to the fact that my previous car had been totaled in a terrible accident. I returned to Acura for my purchase based on the excellent crash protection my car provided me in the accident. David Burks provided great very helpful attention in finding the best choice for me. Davids vehicle knowledge is amazing. In my tough stressful post accident situation David made me feel secure in my choice. My transition to Business Office Manager Kriss Williams was smooth and timely. Kriss understood my difficult situation and provided clear very helpful options for my purchase payment. Kriss was patient and professional I will close by saying my difficult accident situation was smoothed out , my stress was relieved and this Crown Acura team provided everything I needed for a happy confident purchase of my great RDX. Thank you Janet More

This is the second MDX we purchased from Crown. They are responsible and reliable. Darrel Killebrew was our salesman. He was personable and could answer all our questions. They are responsible and reliable. Darrel Killebrew was our salesman. He was personable and could answer all our questions. More

Crown Acura has been nothing but exceptional as a dealership in the Richmond area. I appreciate all they do in keeping me informed about my vehicle while being serviced. Highly experienced, knowledge dealership in the Richmond area. I appreciate all they do in keeping me informed about my vehicle while being serviced. Highly experienced, knowledgeable and professional. Thanks to all! More

I went to Crown Acura to look for a car and it was a fantastic experience. KeiShaun was very patient, helpful and took the time to understand my needs and help me find a perfect car. I also met Josh t fantastic experience. KeiShaun was very patient, helpful and took the time to understand my needs and help me find a perfect car. I also met Josh the Gen Mgr and Kriss from Finance and they were both very helpful and answered all of my questions. More

One of best sales experience i have had. No pressure for us to buy anything No pressure for us to buy anything More