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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
609 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 609 reviews

December 06, 2020

This was one of the simplest transactions for me ... ever. Everything was handled professionally,efficiently and courlously 1.word describes I all of it AWESOME!!! More

by Tbasdeo
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2020

Excellent overall customer service. Salesman was very knowledgeable and professional. 5 Star service. I would definitely recommend Criswell Maserati to future purchasers. Excellent prices and quality veh More

by darranclifton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you for taking this opportunity to let us know that our team provided you with a recommendation worthy purchasing experience. We value your choice of Criswell and look forward to assisting you again in the future for all of your automotive needs.

December 03, 2020

We had a very pleasant experience with our alpha Romeo Stelvio purchase. From the onset, it was a very relaxed experience, meeting James and taking vehicles for test drives. James was very patient and kno More

by Deyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking this time to highlight the professionalism, knowledge, patience, and helpfulness of James! If you have any further questions, please give us a call. We're always happy to help!

November 30, 2020

Bought a beautiful car from James Tan of Criswell Maserati. He made the buying process easy, luxurious and well-informed. Will only buy from James! More

by JTuvin
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Criswell Maserati - Alfa Romeo responded

We always love hearing how happy our customers are with their new vehicles. Thank you for taking the time to reach out with this positive feedback. We look forward to working with you again for all of your future automotive needs.

November 28, 2020

Perfect experience at Criswell Alfa. I was initially looking at used Alfa QVs until Karifa quoted me a deal on a new one I couldn’t pass up. He gave me his direct cell and promptly answered my question More

by Tony A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Criswell Maserati - Alfa Romeo responded

We are so pleased to hear that you had a recommendation worthy experience with Karifa and the Criswell team! Enjoy your new vehicle and please don't hesitate to reach out to any of our team members if there is anything further we can assist you with.

November 28, 2020

Criswell gave us a great deal with minimal hassle. They were extremely professional and have adapted well to our current covid environment. They also have significantly more choices in inventory than other More

by ctdavis
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Criswell Maserati - Alfa Romeo responded

It's experiences like yours that really keep us motivated! Thank you for taking the time to share this positive review for our team.

November 28, 2020

This was the best experience that I’ve ever had with purchasing a car! Mr. Karifa Mara really made everything so easy; and he managed to make it special by presenting my car with a bow :D Thank you for More

by mailamb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Criswell Maserati - Alfa Romeo responded

We loved hearing how Karifa was able to exceed your expectations for what the car buying experience can be! Thank you for choosing Criswell, we look forward to working with you again for all of your future automotive needs.

November 24, 2020

Alberto and the team at Criswell Maserati was great to work with! Even on his day off, Alberto was quick to reply, helpful and made buying our new Maserati Levante an easy experience. Alberto is very know More

by TOx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Criswell Maserati - Alfa Romeo responded

Wonderful! It's always inspiring to hear how much our customers love their new vehicles! We are pleased to see that you had an excellent experience with our team . Please don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.

November 23, 2020

First let me say I have never in all the years of purchasing a vehicle been more pleased with the professionalism I received from the entire staff. Alberto Zamorano delivered world class service! I w More

by dricha2899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Criswell Maserati - Alfa Romeo responded

We're glad you had such a wonderful experience with us! Thank you for taking the time to reach out with this positive review. If you have any further questions, please give us a call. We're always happy to help!

November 16, 2020

Outstanding !! Our first initial contact with Alberto was impressive to say the least. He even met me and my wife as we drove up with an umbrella for her. Compared to the other Maserati dealership was like n More

by G.A.S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Ahn
Nov 17, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking the time to provide our team with this delightful review! We are ecstatic that Alberto and the Criswell team were able to exceed your expectations for purchasing this beautiful vehicle!

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