Criswell Maserati - Alfa Romeo

was seriously interested in purchasing a 2022 Maserati Levante, but my experience with Alberto Zamorano at Criswell Maserati–Alfa Romeo was extremely disappointing. I called in the morning ready to dis Levante, but my experience with Alberto Zamorano at Criswell Maserati–Alfa Romeo was extremely disappointing. I called in the morning ready to discuss the vehicle and potentially move forward with the purchase. Instead of receiving professional customer service, Alberto came across as aggravated, impatient, and obnoxious while I was simply asking reasonable questions about a vehicle I was considering spending thousands of dollars on. He eventually texted me some information and specifically told me he would call me back. He never did. After waiting approximately five hours, I had to call HIM back to continue the conversation. Only then was I informed that someone had placed a deposit on the Levante and was supposedly bringing a check the next day. The vehicle selling is NOT the reason for this 1-star review. The problem is the way the situation was handled. If another buyer placed a deposit, a simple text or phone call would have been enough: “Mr. Smith, I wanted to let you know that another customer has placed a deposit on the Levante.” Instead, I was left waiting for a callback that never came while believing we were still discussing the vehicle. I am a serious buyer, not someone calling a dealership to waste time. Customers deserve professionalism, communication, and basic respect—especially when they are prepared to make a major purchase. Management should seriously review how potential customers are being handled. You never know which phone call represents a customer who is ready to buy. Unfortunately, after this experience, I would think twice before doing business here. More

I purchased an extended warranty from krystie in May 2025. She was very nice and helpful. I gave her an excellent review. Fast forward to May 2026. I sold my Maserati on 5/4/26, cancelled my extende 2025. She was very nice and helpful. I gave her an excellent review. Fast forward to May 2026. I sold my Maserati on 5/4/26, cancelled my extended warranty with her on 5/6/26 with no claims. She told me it will take 4 to 6 weeks to receive my refund. Week 7 and no refund. I reached out to her on week 7 regarding my refund, and she stated she would check into it. The last I heard from her was 6/24/26. She ceased all communication with me. She stopped responding to my voice calls, voicemails, text messages and emails. The Maserati extended warranty company stated my warranty wasn't cancelled until 7/1/26. The general manager harry doesn't even respond back to voicemails or emails. I would advise anyone not to purchase an extended warranty with this dealership if you have to cancel it at a future date. I am going to continue to pursue my refund through a complaint. 0 STARS. More

I brought my Alfa Romeo Stelvio to Criswell after a windshield replacement service, and the passenger-side/right interior A-pillar trim was damaged during the process. The damage itself was frustrat windshield replacement service, and the passenger-side/right interior A-pillar trim was damaged during the process. The damage itself was frustrating, but the bigger issue was how the situation was handled afterward. When I first reported the damage, it was not simply acknowledged and corrected. The process was delayed because the dealership stated that they could not find physical evidence. Fortunately, I had taken photos/videos of my vehicle before dropping it off, which helped show that the damage was not present before service. Without that documentation, I may have been forced to cover the repair cost myself for damage that occurred while the vehicle was in their care. The A-pillar trim was eventually replaced, but it took a total of three visits to get this matter handled. During one of the replacement visits, the replacement A-pillar that was installed had a visible mark/scratch at pickup, so the original trim had to be reinstalled temporarily and another replacement part had to be ordered/exchanged. What is especially disappointing is that the matter was not properly addressed until after I escalated it through multiple formal channels, including Alfa Romeo Customer Care, the BBB, and the Maryland Office of the Attorney General. A customer should not have to go through that much effort just to have service-related damage corrected. I am also giving this rating based on the management-level handling of my service issue. The final repair appears acceptable now, but the management response, accountability, communication, and follow-through were not satisfactory. This did not feel organized, professional, or customer-focused. I had to follow up multiple times, make repeated visits, inspect replacement parts myself, and push for accountability. I have visited service departments for several different vehicle brands over the years, and this was honestly one of the most frustrating dealership service experiences I have had. My advice to anyone using this service department is to take clear photos and videos of your vehicle before drop-off, especially around the areas where work will be performed. More