Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 873 reviews
Great experience and price. Irene was very informative and courteous. They have a great facility and a very relaxed atmosphere. I would certainly recommend Irene and Criswell Fiat to others. and courteous. They have a great facility and a very relaxed atmosphere. I would certainly recommend Irene and Criswell Fiat to others. More
My purchase and subsequent maintenance service experiences with Criswell Fiat have all been extremely positive, the best I have experienced with any automobile dealership. Tony Goicochea is an exc experiences with Criswell Fiat have all been extremely positive, the best I have experienced with any automobile dealership. Tony Goicochea is an exceptional customer representative: enthusiastic, cheerful, informative, and conscientious. I highly recommend him and Criswell Fiat. More
Tony was great to work with and was very willing to help us and assist us with any quesetions we had about the vehicle. They all went out of their way to make sure that we got the deal that we were looking us and assist us with any quesetions we had about the vehicle. They all went out of their way to make sure that we got the deal that we were looking for and were happy with our purchase. I would go back to this dealership and purchase another car and recommend it to anyone looking for a Fiat. More
Tony met me immediately when I arrived. He very quickly showed me the different options. He helped me decide what was appropriate for me and to make an instant decision. Even with respect to color. He w showed me the different options. He helped me decide what was appropriate for me and to make an instant decision. Even with respect to color. He was extremely professional. I would recommend Tony Goicochea very very highly. He listens to the customer very carefully. He assists based on what the customer says. He is attentive to detail. He introduces you to everyone else you need to speak with to complete the transaction and makes sure that everything is taken care of properly. He introduces to to the Sales Manager and to the Service Manager and sets up your first service appointment. He follows up after you purchase the vehicle to make certain everything is okay, not once but several times. He is not pushy. He is respectful. He is courteous. He is kind. He knows what he has to sell. He explains the car very clearly. In short, he is just about the most professional, most helpful, least obnoxious, car salesman I have ever dealt with. He is to be given very, very high marks for his performance in helping me - I was in and out of the dealership in less than two hours. With the new car. Probably an hour and a half. And that includes the time we spent doing the road test - which was probably a little longer than usual because I decided I really wanted to drive the car a little bit before I bought it. Fiat ought to consider training this guy exensively and consider him as a serious candidate for management. He has integrity. He is responsive to the customer. He loves the car he is selling. And he is bright, "there", or rather "here" in the "here" and "now" -- thinks very clearly, quicky, and is first-rate. Promote him. More
Tony was the person who helped me when I picked up my new Fiat. Since then, he has helped me on several occasions including setting up the car blue tooth function and appointments for car services. Tony is v Fiat. Since then, he has helped me on several occasions including setting up the car blue tooth function and appointments for car services. Tony is very knowledgeable about Fiat, was able to answer any questions I have. He was responsible and has provided excellent service to my needs and pleasent to interact with. I am very satified with Tony's service. Keep up the good job. Ping Chen More
My overall experience with Criswell Fiat was great. Tony Goicohea was very helpful throughout the process of me buying my Fiat 500. Tony and the rest of the team at Criswell have a true passion for the cars Goicohea was very helpful throughout the process of me buying my Fiat 500. Tony and the rest of the team at Criswell have a true passion for the cars they are selling which makes a buyer that much more comfortable throughout the purchasing process. More
Toni took the time that was necessary to make the decision correctly. I have sought his advice since the sale and he has been helpful for setting up service calls. Great. decision correctly. I have sought his advice since the sale and he has been helpful for setting up service calls. Great. More
Overall great experience. Tony was great to work with and took a lot time going over the car with me. All I knew of the Fiat is that my dad had one when I was a kid, and I saw the 500 and fell in love wi and took a lot time going over the car with me. All I knew of the Fiat is that my dad had one when I was a kid, and I saw the 500 and fell in love with the cuteness. Tony showed me everything about the car and I really can't be happier with my new 'baby'. Great gas mileage (traded in a Jeep Liberty that only got 18mpg), LOVE the looks, drive, and options on this very reasonably priced car. definitely a happy customer and will call Tony again for future car needs. More
Purchasing our second FIAT with Tony Goicochea was beyond words. Tony's expertise,attention to detail, and professionalism is such an asset to Criswell. We came for the party that was being hosted in our words. Tony's expertise,attention to detail, and professionalism is such an asset to Criswell. We came for the party that was being hosted in our first FIAT 500 (Lounge, Verde Chiaro with a birthday hat for it no less), not expecting to buy a car. My husband who said, "I will NEVER buy one because they're so small!", saw a Black Diamond Gucci Cabrio. He fell in love. We returned home to get our other vehicle, a Suzuki Grand Vitara ( a wonderful car in its own right) to make the deal. We drove home in the new 500C Gucci edition! We want to thank all who made our experience so exceptional, Tony Goicochea, Irene Shtok, Giles Bibic and Chiraz Salhi. Steven Krantz who is the finance manager who worked so diligently to get us the lowest rate possible as well as some of the extra services that we appreciated. Also, we have to thank the service crew, as Sophie, our other 500 was in for service. A special Thank You to Dustin Hawkins and Linda Sin. All of these individuals make us only want to come back time and time again. We have dealt with many car dealerships, and without a doubt, Criswell is supreme. We feel like we're part of a family, everytime we are here. We are instantly recognized, greeted and thanked each time we've been there whether it's for service, or just a visit, or to buy another car! This is the reason that we will return again to buy any other future vehicles. We are planning on bringing my mother to purchase her next car here in the near future because of this level of satisfaction. More



