Criswell Chrysler Jeep Dodge RAM and FIAT

My experience was amazing! I did all communication via email and text. Once I arrived I signed the docs and drove off. I couldn't had a smoother dealer experience! I recommend I did all communication via email and text. Once I arrived I signed the docs and drove off. I couldn't had a smoother dealer experience! I recommend them to anyone! Also best deal you can get by far. More

I bought my Jeep from Criswell in 2022. I go back routinely to get my oil change and tire rotation, Pat is great to work with, he’s friendly and knowledgeable about everything. Grat job Pat I go back routinely to get my oil change and tire rotation, Pat is great to work with, he’s friendly and knowledgeable about everything. Grat job Pat thank you for servicing my vehicle. I always have a great experience. More

From the moment I called ahead before making the hour drive to Criswell, the experience was outstanding. The vehicles I was interested in were already pulled up front and ready when I arrived, which imme drive to Criswell, the experience was outstanding. The vehicles I was interested in were already pulled up front and ready when I arrived, which immediately showed respect for my time. I worked with Richard Beckett, who was extremely knowledgeable, honest, and genuinely kind throughout the entire process. I was upfront from the beginning that I already had financing through my personal bank and only wanted to discuss out-the-door pricing. Richard respected that completely — there was never any pressure, upselling, or unnecessary sales tactics, which I truly appreciated. He worked hard to help me get the deal I wanted on my new 2024 Dodge Hornet R/T Plus, and the entire purchase process was smooth, easy, and stress-free. He even made sure the battery was fully charged and the gas tank was full before I left. What impressed me even more was the customer service after the sale. Months later, Richard still responds promptly and kindly anytime I reach out with questions about my vehicle. He even mailed me a thoughtful thank-you card and cookies after my purchase. The dealership itself has a huge inventory and a welcoming atmosphere. My husband plans to purchase a truck soon, and we will absolutely make the drive back to Gaithersburg to work with Richard again. I highly recommend Richard Beckett and the entire Criswell team to anyone looking for an honest, respectful, and stress-free car buying experience. More

All the staff is very professional they kept me informed throughout the process, very happy with final work. throughout the process, very happy with final work. More

In my 54 years of being on this earth, buying many new and used vehicles from dealerships, this was by far the best experience I ever had buying a vehicle.Kevin Beharry ,Jalen Inman, Ahsan Javeid were ama and used vehicles from dealerships, this was by far the best experience I ever had buying a vehicle.Kevin Beharry ,Jalen Inman, Ahsan Javeid were amazing!!!!!! I cannot recommend this dealership enough! I live 150 miles away from this dealership and they have earned a forever customer. More

You can tell this dealership has set the right culture across its team. They treat customers right and make the whole process a pleasant experience. Leon deserves 6 stars. He was such a pleasure to wo across its team. They treat customers right and make the whole process a pleasant experience. Leon deserves 6 stars. He was such a pleasure to work with on my first purchase, that I came back for another two cars. On my way to Criswell I drive past two other Jeep dealerships just so I can continue dealing with Leon. Great guy, listens, doesn’t push, serves his customers, and has served our country. Leon will be my first call next time I’m in the market for a new vehicle. More

I reached out online on a Saturday regarding a specific Jeep Compass I was looking for and they set me up Sunday afternoon for a test drive. I was greeted by Jalen as soon as I got there and he already had Jeep Compass I was looking for and they set me up Sunday afternoon for a test drive. I was greeted by Jalen as soon as I got there and he already had the vehicle pulled up front and ready to go. He was very friendly and explained some of the features to me as we were driving and explained even more once we got back to the dealership and were parked. We went inside where I met Felipe, the Sales Manager. He was equally as welcoming and friendly. This was a great first impression and I felt very at ease. I had a question on some of the numbers and Felipe explained them very well to me, and when I said about being able to get more for my trade at another dealer, Felipe was able to add some money on to my trade in value. I ended up getting the Compass on Sunday because of Jalen and Felipe's great customer service, and transparency on pricing. I didn't feel like I had to bargain or negotiate because they came in right around out the door price I had in mind. Not once did I feel pressured at all to make this purchase. Unfortunately, they realized there was an open recall on the Compass so I couldn't take it home that day due to it being Sunday and the service department was closed. Jalen brought my car to me at work on Tuesday (driving almost 2 hours to get to where I was) so that I didn't have to go back to the dealership. This is the kind of service that dealerships should strive for! More

Ross was so friendly and helpful. I appreciated his kindness in showing us all the different features- even put my phone number in the large new display that looked like a spaceship. I appreciated his kindness in showing us all the different features- even put my phone number in the large new display that looked like a spaceship. More

We had a fantastic experience buying our car, thanks to Leon! He made the entire process quick, smooth, and completely stress-free. Leon was knowledgeable, professional, and genuinely helpful without any p Leon! He made the entire process quick, smooth, and completely stress-free. Leon was knowledgeable, professional, and genuinely helpful without any pressure. Everything was handled efficiently, and we were in and out much faster than expected. If you’re looking for a great car-buying experience, we highly recommend asking for Leon! 🚗 More