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Criswell Chevrolet
Gaithersburg, MD
2,206 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,206 reviews
April 28, 2012
Timely and helpful service, with little hassle. Made great effort to work with my schedule. Had the car ready when promised. Finance specialist was friendly and knowledge, making that part of the experi great effort to work with my schedule. Had the car ready when promised. Finance specialist was friendly and knowledge, making that part of the experience bareable as well. More
by rk2012
Employees Worked With
Jackie Wells
April 28, 2012
Criswell of Gaithersburg is where my dealings with my 2005 H2 Hummer started in late 2007 and is where I continue to service my Hummer. From the sales team on down to the service department, the staff at 2005 H2 Hummer started in late 2007 and is where I continue to service my Hummer. From the sales team on down to the service department, the staff at Criswell treats me with excellent customer service through friendliness and service quality. Dina Benedict, my Hummer H2 service manager, is one of the best. Dina keeps me informed of all service work and professional recommendation. Dina and the staff at Criswell never attempt to conduct a service to gain a buck but rather to cater to specific vehicle needs and customer satisfaction. I highly recommend Criswell Automotive of Gaithersburg for your used or new vehicle purchase and well as returning to Criswell for all of your servicing needs! -Stanley Wright More
by automan36
Employees Worked With
April 28, 2012
I was greeted as soon as I entered the dealership. Rep worked with me and allowsed me to test drive the both vehicles I wanted to choose from. They were very accomodating in trying to work out best rates worked with me and allowsed me to test drive the both vehicles I wanted to choose from. They were very accomodating in trying to work out best rates etc. Vehicle was thoroughly cleaned and gased up in rediness for my return for the vehicle. I was made to feel very comfortable. More
by Kevin Britto
April 27, 2012
I was very pleased with Criswell Chevrolet and there staff. Peter Eaton was very professional. Peter toke the time to go over the car and even go as far as to help me set up the blue tooth for my phone. staff. Peter Eaton was very professional. Peter toke the time to go over the car and even go as far as to help me set up the blue tooth for my phone. Very pleased. More
by jim12cruze
Employees Worked With
April 27, 2012
Noah Greaney did an awesome job helping me find the car I needed. I called him 6 months ago. At the time I was being wishy washy about getting a new car. He was never pushy but would check in with me from ti needed. I called him 6 months ago. At the time I was being wishy washy about getting a new car. He was never pushy but would check in with me from time to time. I finally called him back last week and he did a great job getting me the car I needed. I recommend him highly. Renita Terry More
by indyrenita
April 27, 2012
Tim was fantastic! The sale was quick and painless! I would highly recommend your dealership to others. My experience was pleasant and I would absolutely buy a car there again! Thanks, Laurie B. Ba would highly recommend your dealership to others. My experience was pleasant and I would absolutely buy a car there again! Thanks, Laurie B. Baxter More
by LBBax
April 27, 2012
Sales (new)- Stefan Kube was very helpful and did exactly as promised; highest marks for him. Service- The free oil change offer for new cars sounds good but after my wife made an appointment to get th as promised; highest marks for him. Service- The free oil change offer for new cars sounds good but after my wife made an appointment to get the oil changed in our new car she waited around at the dealership for several hours to get the service done. For the next oil change she decided to go to a drive in oil change service so we didn't have to waste several hours of the day even with an appointment. If that is the plan it worked well; not so positive an experience with the service department. More
by ldlitt
April 27, 2012
Enjoyed the buying experience with Mike and Criswell. Our son bought a car a year ago and we went back because his experience was so good. Mike took care of everything for us. Our son bought a car a year ago and we went back because his experience was so good. Mike took care of everything for us. More
by klingelmak
Employees Worked With
April 27, 2012
I had a very pleasurable experience working with Richard. Everything went smooth and fairly quick. The new building was nice also. Very friendly employees. Great experience. Everything went smooth and fairly quick. The new building was nice also. Very friendly employees. Great experience. More
by taraxyz
Employees Worked With
April 27, 2012
Stefan Kube has shown a high level of professionalism and courtesy. Since I wanted certain car specifications, options, and color, Stepan promptly drove by himself to another distant dealership to obtain th courtesy. Since I wanted certain car specifications, options, and color, Stepan promptly drove by himself to another distant dealership to obtain the Chevy I wanted. He made paper work processing very easy. Upon delivery, he spent substantial time explaining each technical detail to my utmost satisfaction. Thank you very much Stefan! More
by RMC10
