Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crest Nissan of Frisco
Frisco, TX
1,565 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,565 reviews
July 03, 2026
I traded in my leased Jeep Wrangler at Crest Nissan of Frisco in December. The finance department, led by Ennis Gjinolli, chose to park my vehicle and turn it in as a standard matured lease rather than ex Frisco in December. The finance department, led by Ennis Gjinolli, chose to park my vehicle and turn it in as a standard matured lease rather than executing a dealer buyout. They looked at my odometer and calculated a baseline, but after the vehicle was officially inspected and turned in, the finance team completely failed to call US Bank to verify the final maturity balanc Because they never bothered to verify the actual final payoff amount, their calculation completely missed a mandatory $395 termination fee and leftover account balances. Adding to the negligence, their accounting department mailed the incorrect payment check to a vacant building in Buffalo, NY, that US Bank hadn't used in over a year. I personally had to track down the error, call the bank, and give Nissan the correct address to overnight a second check. Crest Nissan shorted the bank by $883.50 due to their own poor math and failure to verify commercial lease-end fees. Now, Ennis is trying to blame me for their financial miscalculations. I expect the General Manager, Dru Kaba, to contact me immediately to pay this shortage and honor their contractual obligation to clear my trade-in. I have NEVER had a bank call me after a trade and say I still owed money! This seems like a basic for every dealership. More
by Christx0277
Employees Worked With
Ennis
June 29, 2026
I had an excellent experience working with Dj. He was knowledgeable, professional, and never made me feel pressured. Thank you to the Crest team for assisting me. He was knowledgeable, professional, and never made me feel pressured. Thank you to the Crest team for assisting me. More
by Thegoat123
Employees Worked With
Dj
June 29, 2026
I had an excellent experience working with Dylan! He was knowledgeable, professional, and never made me feel pressured. He took the time to answer all of my questions, made the entire process smooth, He was knowledgeable, professional, and never made me feel pressured. He took the time to answer all of my questions, made the entire process smooth, and helped me find the perfect vehicle. Communication was great from start to finish, and he genuinely cared about making sure I was happy with my purchase. If you're looking for someone who's honest, friendly, and easy to work with, I highly recommend asking for Dylan. I'll definitely be back for my next vehicle! More
by Thegoat123
Employees Worked With
DJ
June 27, 2026
Again, yet another phenomenal experience here at Crest Nissan. I was greeted by the service department with warmth and the same care that I encountered when I first purchased the vehicle. Go see Roy for Nissan. I was greeted by the service department with warmth and the same care that I encountered when I first purchased the vehicle. Go see Roy for your maintenance needs. He’ll get you together! I also met the GM today, Dru, and again, the same energy of excellence and human connection is top priority. I told him his staff and the floor are a direct reflection of leadership, so keep doing what you do sir. Not going to forget Kristian Payne, of course. Top tier sales and customer focus on her behalf! I didn’t just buy a car from her—she created a warm hand off to the service department and made sure to communicate between myself and the service department while she had 5 customers waiting on her in the showroom: that says a lot! Love and blessings to you folks at Crest Nissan. More
by Jo-El Ford
Employees Worked With
Roy Smith
June 26, 2026
Bassam delivered exceptional service and the process was quick and easy. He did not make us feel pressured. He made us feel great and comfortable with the overall process. quick and easy. He did not make us feel pressured. He made us feel great and comfortable with the overall process. More
by Michael
Employees Worked With
Bassam
June 26, 2026
Bassam made the entire car-buying process easy and stress-free. He was knowledgeable, patient, and genuinely cared about helping me find the perfect vehicle. stress-free. He was knowledgeable, patient, and genuinely cared about helping me find the perfect vehicle. More
by Shona
Employees Worked With
Bassam
