Crest Lincoln

It is nice to see that there are still car dealerships out there that focus on customer service AFTER the sale. I had my Lincoln Navigator serviced this week at Crest and I was very impressed at the atten out there that focus on customer service AFTER the sale. I had my Lincoln Navigator serviced this week at Crest and I was very impressed at the attention and concern my service advisor Shawn Habba demonstrated while addressing my extensive vehicle repairs. I would highly recommend Crest Lincoln for both Sales & Service! More

Both Steve and David were friendly, professional and competent in the recent transaction of buying a vehicle which we had leased for 36 months. Steve was thorough in offering us the option to purchase t competent in the recent transaction of buying a vehicle which we had leased for 36 months. Steve was thorough in offering us the option to purchase the leased vehicle as compared to buying a new vehicle and David provided good information on the extended warranty options and very helpful in finding us a good rate for our loan. The service department has also been friendly and professional in maintaining the vehicle the past 3 years and we will continue to return for the same type service. As I become more aged I am happy to have a dealership in which I have confidence. More

I saw an add on Cars.com for a 2005 Saturn View. Priced $9,478 with only 38k miles; I immediately called and went in for a test drive. I thought I had died and gone to heaven! It was nice; Or so I thought. $9,478 with only 38k miles; I immediately called and went in for a test drive. I thought I had died and gone to heaven! It was nice; Or so I thought. I took it for a test drive and asked the salesman what it was priced at. He replied by saying "$11,999 but I have to believe that you saw it advertised lower." I should have known when he used that phrase! I told him the price and he said "wow! thats a steal!" The test drive went great; the car performed perfectly. However, It had tires that were worn on the outer-edges (you know what that means); the roof looked like it had undergone some water damage (maybe from the moon roof); and the bumper had a good dent in it. I was sold! I went back that night to have a good friend check it out and he loved it too! After the test drive, we sat down with the salesman only to find out that the Vue and all other "Used" cars on their lot are sold AS-IS. they dont offer any sort of guarantee on the cars AT ALL! Only to add insult to injury; the salesman would not budge on the price. BUT, I was still sold. We agreed that I would leave a deposit and come back the next day to buy. Later that night I started to research buying an "AS-IS" car from a dealer. Every website said "ABSOLUTELY NOt"; "Never sign a document that says "AS IS". The dealer assumes no responsibility to the car once purchased. WOW! then I started imagining all the things that could happen once I buy the car and got it home. I figured since I was buying an extended warranty, then I would wait and make my decision based on the APR. ............... Then a girl, I will call her "N," called and started going over the warranties with me and I started to feel happy again because the prices were actually reasonable. Then I told her that I wanted to fincance about $6,000-$6,500; she says "oh! well I didnt get those percentages in, just hold on a minute"; she then comes back to the phone and starts talking again about the APR she got from the bank. Now mind you, I have decent credit and I am putting $5000 down in cash. ------------------------------------------------------------------------ She says "10.9%" APR; then she waits for my response. I couldnt believe it and said that I thought it was outrageous (all the while I am maintaining composure; At this point I was in shock; I just kept saying "wow". she then proceeds to tell me "10.9% IS ALOT IF YOU ARE BUYING A HOUSE BUT ITS NOTHING WHEN YOU ARE BUYING A CAR. [...] ITS ONLY $3.00 EVERY POINT" I then told her that I dont care about how little it effects my monthly payments, I care about what I am paying in Interest overall. she says "LISTEN MA'AM"...<---in a rude and inapropriate tone!! then she continues to tell me that I am not telling her what I want and that "OBVIOUSLY I DONT UNDERSTAND WHAT SHE IS SAYING". Ok, I am not dumb by far; I knew perfectly well what she was saying and I certainly didnt like her reaction to me being in shock from the apr. I then said "N, thank you so much for your time; I am going to contact my salesman; Have a wonderful day". She said "yeah, you too and before I could finish my good bye, she hung up. ------------------------------------------------------------------------ Needless to say, I did a u-turn and headed to the dealership. when I got there, I think it was written all over my face that I was ticked off. My salesman was there but he was completely ignoring me and didnt even acknowledge that I was there. Once he came over to me, he asked what was up. I told him what had happened and that I was sorry for cancelling his sale but that I was DONE. he then said that he wanted me to talk to the manager about what had happened, I told him absolutely not and that I just needed my deposit check and I would be on my way. He then kept telling me to talk to his manager. I am not stupid, I know that the guy inside the office with the huge window that overlooks the salesmen is not just a manager. I know his job is to swoop in and save the sale if he can. I say no and he says he needs a minute to go next door to the main bldg. and get my check. In the meantime, the "manager" comes out of his big-windowed-office and decides to excuse the credit-girl, N, because its "the end of the month and she is swamped". He said that he could cash in a few favors with the bank and give me 8.9%! I still couldnt believe he was trying to sell me, I told him that was a ridiculous number too and that I was done! That girl ruined the deal and sadly enough, I know that her attitude represents the dealer ship as a whole. Then the guy said, "hey, can you give me two seconds, the General Manager wants to come over personally and apologize". When that guy came over, he said the same thing and that he was sooooo sorry, and he really wanted to help me. I told him "no, and that the situation was ruined by his lack of responsibility for the products he sells and the very poor customer service. That finance gi More

My husband and I went to Crest Lincoln Mercury to lease a 2008 Lincoln MKZ on Saturday, June 28. After test driving the desired vehicle, our sales consultant, Joy Perry, worked up a deal that was accepted by 2008 Lincoln MKZ on Saturday, June 28. After test driving the desired vehicle, our sales consultant, Joy Perry, worked up a deal that was accepted by us and the sales manager. An out-the-door- price was quoted and an appointment to take delivery on the vehicle was made for the following Monday, June 30, at 4:30pm. We received a call from our sales consultant at approximately 12:00 on Monday, June 30, with the news that she had accidentally calculated the lease mileage for 10,500 miles, not the 12,000 miles that we agreed upon during our previous meeting. She was, however, able to grant us the 12,000 miles at a slight increase of our agreed upon price. We accepted the increase and arrived promptly at 4:30 to take delivery of our new vehicle. As we proceeded to sign the paperwork, we were told that our monthly payment had risen $30 due to a sales tax that was never quoted in our out-the -door price. An out-the-door price meaning that all taxes and fees are included in the agreed upon price. Crest Lincoln Mercury, the Sales Manager, nor Joy Perry, the sales consultant made any attempt to offer a solution to the discrepancy in the pricing of the monthly lease payment. The deal became null and void when we expressed our dissatisfaction with sudden increase in price from the actual price we were quoted and agreed upon. Due to the lack of customer service from all parties involved with Crest Lincoln Mercury, we are not recommending them for any Lincoln and Mercury purchases in the future. More

I was interested in a Mountaineer and an MKZ. I was quoted pricing over the phone based on all of the necessary information that was very attractive. On arriving at the dealer I was told the quotes we quoted pricing over the phone based on all of the necessary information that was very attractive. On arriving at the dealer I was told the quotes were based on ridiculous assumptions that had nothing to do with what I discussed with them. Actual rates were 35% - 40% higher!! Horrible BAIT & SWITCH tactics. I will never do business with them again. More

First off, I never bought the car. Attempted to First off, I never bought the car. Attempted to purchase an '04 Ford Taurus from the dealership. Per Carfax, it was in an accident with "minor/m First off, I never bought the car. Attempted to purchase an '04 Ford Taurus from the dealership. Per Carfax, it was in an accident with "minor/moderate" damage. When I asked if I could inspect under the car to see if there were any major problems, I was told "No," in so many pleasant words. When I discussed the previous accident and went further, stating that I wanted my personal mechanic to look at it, again "No," in so many words. Red flags all over the place. The response was "we perform a several-point inspection when the car is purchased and we wouldn't sell it if there was something wrong." Yea right........then why wouldn't they offer a 30, 60, 90-day, etc. warranty if the car is "problem free"??? So, I trusted my gut instinct and went somewhere else... More