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Crest INFINITI - Service Center
Frisco, TX
139 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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139 Reviews of Crest INFINITI - Service Center
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October 02, 2015
Creative Solutions We recently purchased an older model infiniti for my Son and this is our 2nd infiniti to own. The service engine soon light came on so I pulled the co We recently purchased an older model infiniti for my Son and this is our 2nd infiniti to own. The service engine soon light came on so I pulled the codes. After a little research I saw where the problem was part of a recall. I called the service department at Crest Auto Group who ran my VIN and confirmed that I was eligible for replacement of the part. We made an appointment for the service and I was thrilled that it was covered. I dropped the car off then received a call later that afternoon saying the repair would be $750. I advised of the recall, the conversation that I had with their service department and forwarded them information on the recall. As it turned out, my model year was not included in the recall. Due to the confusion Crest Auto Group agreed to make the repair and charge me for parts only, waiving their labor cost. They even ran the car through their detail center! Considering I didn't purchase the vehilcle from them I was very grateful for their willingness to work through the issue and land on a solution that worked for both parties. Well played Crest Auto Group. More
by JD
Employees Worked With
Chad Hardison, Duncan McPhail
July 14, 2015
Impossible to get attention from service center We bought our Infiniti QX60 at Crest but have constantly had transmission problems that Crest has been unable to resolve ever after a year. Their s We bought our Infiniti QX60 at Crest but have constantly had transmission problems that Crest has been unable to resolve ever after a year. Their service agent hasn't been very helpful either and it takes a long time to get a loaner vehicle even when you make an appointment. Usually I have been able to get a loaner in 15-45 min but recently I waited more than an hour to get a loaner and then the person says that they actually don't have any loaner. Could I wait another hour or would I come back with a new appointment? I am guessing that they discourage QX60 owners like me since they don't have a fix for the QX60 transmission shuddering at low RPM and shaking violently. More
by Gaurav
Employees Worked With
Grant Saab
April 11, 2015
Service Department is the worse The sales experience was great, Tux is the benchmark for a sales rep. The service department was the worse experience I ever had in 20 years as a car The sales experience was great, Tux is the benchmark for a sales rep. The service department was the worse experience I ever had in 20 years as a car owner; A few examples: - They crashed the rear of my SUV inside their garage during a maintenance visit. - On another visit, I was promised the car would be ready on the same day and that was important because I would be on a business trip for a few days; called for a status and they said the car would only be ready next day and I would have to pay for the loaner if I didn't returned it then. - The moonroof had rattle and it took 3 visits for them to fix it - The rear suspension had a weird noise, they asked me to leave the car for it to get fixed and when I got their they told me the part was out of stock; I live 45 min from the dealer each way; More
by ValdenP
Employees Worked With
Other Employees :
Multiple Service Advisors in the many many visits to this dealer
March 26, 2015
The first and last time on both accounts. Date:03/26/2015 6:18 PM (GMT-06:00) To: Lisa Silver Subject: The first and last time on both accounts. My name is Lisa Silver. I recent Date:03/26/2015 6:18 PM (GMT-06:00) To: Lisa Silver Subject: The first and last time on both accounts. My name is Lisa Silver. I recently visited your facility due to having a couple of service issues that needed to be addressed. With that said, customer service should be your number one area of importance because if it were not for your customers you would not have a job. I have never submitted a complaint in my entire life but I could not let this one pass. The whole experience was a circus. This all started when I called Infiniti to request service for a lost key. I spoke with Jordan, and he was very professional. He referred me to a towing company that you are licensed with, helping to get the show on the road. At 9:00 a.m. on Wednesday, March 26th I contacted Jordan Towing who said that they would be there within the hour. I waited an hour and a half and they still had yet to arrive. I immediately contacted them to find out what the problem was and I was told that “It would be another hour.” I have a full time job so trying to schedule my day into getting the situation resolved is no easy task. I have phone records to prove the amount of time that I had to go back and forth with this dealership. First of all, I was never contacted by anyone letting me know that my car had arrived on site. I had to call and find out if it was there. Each and every time that I called to check the status on my car I was referred to Troy Dunn’s voicemail. I left a message about ten times for him to return my call. The previous day when the car was towed in I spoke with him over the phone. He said that they were busy and that he was going to try to have it ready Wednesday night, but if not then definitely first thing Thursday morning. Thursday morning I called to get the status but he was on the phone and once again did not bother to call me back. So I would wait around for his call and end up having to call Crest again to check up on the status of my car. Around 11:00 p.m. Tony got back with me stating that they key was on back order and that he would have to send someone out to search for another key. Around 2:30 p.m. I received the Infiniti “Know your vehicle fitness inspection and treatment plan through e-mail. I called to speak with Troy Dunn once again and he was unavailable. I don’t know what all was supposed to be done to my vehicle because no one explained this to me. All that I do know is that there are a bunch of fail’s, cautions yellow and red failed tasks that were never once addressed with me. At the bottom of the invoice there is an estimated total of $1,292.72 with only approved $592.11. I sure hope that this is not something detrimental to the car because I was never explained what needed to be done. I called the service desk once again after receiving this e-mail and they said “Your car is ready.” So, my husband and I hopped in the car to Crest. When I went to the cashier I paid for the services and he said “Hold on. I need Tony to go over this with you.” A couple of minutes later he said “Tony’s on the phone. Do you want to just sign this?” I said “fine.” I got in my car and left. I am about a mile back home and I get a voicemail from Tony stating that my car is ready to be picked up. Really? I was in the car almost home. This level of customer service is absolutely unacceptable. So in turn, this is the first time that I have ever made a complaint and hopefully will be last. I definitely know that I will be taking my business elsewhere from now on and you have Tony Dunn to thank for that. Thanks for Your Time, Lisa Silver More
by leesa52
Employees Worked With
Troy Dunn
December 03, 2014
James Saliva is the BEST My car was stranded today.... James Saliva and Robert Dunlap got me back on the road fast. James Saliva and Robert Dunlap are AWESOME & OUTSTANDING My car was stranded today.... James Saliva and Robert Dunlap got me back on the road fast. James Saliva and Robert Dunlap are AWESOME & OUTSTANDING people. Thank you for making my day stress free and completely amazing. Your customer service and care is outstanding. I will tell all of my friends and clients about how you cared for me today. Thank you a million times over. More
by Dawn Rhodes
Employees Worked With
Mark Saliva and Robert Dunlap
March 11, 2014
Worse Dealership ever i have been to. I would strongly recommend Sewell infiniti over Crest infiniti, especially if your car is not under warranty, Crest Infiniti purposely messes up your car so you would recommend Sewell infiniti over Crest infiniti, especially if your car is not under warranty, Crest Infiniti purposely messes up your car so you would have to go back to them. I have been to several dealerships ( High end) and this one is ridiculous. The money you spent on the car, one would think they would be nice and easy going and welcoming, but no. They will be nice to you at first, very nice but after two or three times they will show you their true colors. The toyota dealership has a better service, customer service and resolving issues service as compared to crest infiniti. I have been there a few times and the only reason i went back is because whenever i would pick up my car something would go wrong, it could get so worse never even thought, one time i picked my car up and the engine literally stopped after three miles, and never had that problem in my car before. They fixed that issue and then another issue came up and now they are saying they didnt do it and they are not gonna fix it. And i brought it to the higher managements attention but looks like James Saliva is the owners relative or something and no body really cares but the money. And they also lie alot. I double checked with the issue that was going on with my car, when confirmed with the sewell infiniti they were honest and told me i did not need that part and crest infiniti is just charging extra. If you have any complaint please go the Infiniti Headquarters website to file a complaint, I just dont want any one else to go through this problem and inconvenience. Every body works hard for their money. I would strongly recommend another dealership. have not been to gruth Infiniti but have been to sewell infiniti and they have been great, as compared to these unprofessionals. More
by mak
Employees Worked With
James Saliva.
February 28, 2014
All, We purchased 2 Infiniti's from Crest a year and All, We purchased 2 Infiniti's from Crest a year and a half ago. We have loved the cars. Recently, we needed service (and body work for a small acc All, We purchased 2 Infiniti's from Crest a year and a half ago. We have loved the cars. Recently, we needed service (and body work for a small accident) and took our JX35 into Crest to get serviced. Quite honestly, we had some frustrations early on with proactive communication and early follow through. As we all know, things can go awry in business. I sent an email to their leadership team and was blown away with their responsiveness, personal accountability (ie not defensive at all), and willingness to do what it takes to make things right. THIS level of ownership and client-first mentality is exactly what Service is about. Although frustrated by a few of the issues we dealt with, it was clear that Robert (Service Director) not only cared, but wanted feedback so that he could fix any systemic issues with his team to train more effectively and improve client experience. How do you fault such a leadership team? Net: The work they did on our JX was excellent. Even more important (to us) is that they stand by their reputation and do what's required if/when issues occur. This is what my wife and I look for in a Service organization. Thanks to the Crest team for turning a fair experience into a great one. More
by gouldjb
Employees Worked With
Robert Hulsey
March 24, 2012
I leased by infiniti g37 from here over 2.5 yrs back and so far my experience with this dealership has been very pleseant. Everytime I go for service, the staff is very friendly, time oriented and knowledg so far my experience with this dealership has been very pleseant. Everytime I go for service, the staff is very friendly, time oriented and knowledgeable. I give it 5* as I do not see any area that they lack. nice doing business with them. thanks. More
by krishvams
Employees Worked With
Curtis Kincaid
January 29, 2010
Rob took care of me quite well. When I first went to Crest for service, my rep was no longer available. Afraid I was going to be shuffled around, Rob picked up the ball and made sure I felt comfortable Crest for service, my rep was no longer available. Afraid I was going to be shuffled around, Rob picked up the ball and made sure I felt comfortable with the service being offered. My car has always been ready when promised, clean and serviced in a way that meets or exceeds my expectations - consistently. More
by rriggstx
Employees Worked With
Rob
