Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crest Cadillac
Frisco, TX
494 Reviews
BEST OF CREST
Our best offers. Our Best Selection.
Your best choice to get more for less.
See why so many customers love Crest.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 494 reviews
May 09, 2016
Florida Service Customer We purchased our SRX in Florida and drove to Texas 4/6/2016. On our way the service engine light came on and at our arrival in Dallas called Crest for We purchased our SRX in Florida and drove to Texas 4/6/2016. On our way the service engine light came on and at our arrival in Dallas called Crest for service. At 9am. 4/7, I took our car to Crest and received the best service experience, coordinated by Paul Zugelder. Not only was the engine problem corrected, but an oil filter leak was found and corrected. I have tried to give this positive customer feedback directly to Cadillac, but my survey will not complete. I would rate Crest a 10+ and Paul Zugelder a 20+for our experience. More
by service pro
Employees Worked With
Paul Zugelder, Mary Chandler
May 01, 2016
Unfortunately - a stereotypical used car shopping experience I was searching for a pre-owned car and found a super clean car that met my criteria. I sat down with a salesman and the game began. The deal sheet I was searching for a pre-owned car and found a super clean car that met my criteria. I sat down with a salesman and the game began. The deal sheet, supposedly generated by a sales manager, listed the price at $1000 over what was advertised on their web site and the salesman argued with me until I had him pull up the listing. In addition, I was offered a $795 option package that included window tint and nitrogen tire fill. WTH - the windows were already tinted and since you can't evacuate all of the air from existing tires without damaging them, the best they could do is top them off with nitrogen. So......., right off the bat I'm getting set up to pay almost $1800 over their list price. I'm not even going to address the low-ball offer for my potential clean trade (it was lower that if I took it to the scrap yard). Next step was to take the sheet back to the sales manager for another look. I don't know about other buyers, but making me wait around just pisses me off. The revised sheet comes back with the sales price corrected and a revised price of $298 for the option package "since there is already nitrogen in the tries anyway". Trust is lost at this point and I decide to walk even though I really wanted the car the the asking price was reasonable. The salesman then tries to lay on a guilt trip, stating that he has a lot of time invested in this deal and he rushed the car thru detail just for me. IMHO, the option package is a scam to extract an additional $800 bucks out of uninformed customers for a couple of bucks of nitrogen that adds no value and tint that the car had anyway. If you are a potential Crest shopper, make sure you do your homework and look over the offer sheet very carefully before finalizing a purchase. More
by Aloysius
Employees Worked With
Tony
March 31, 2016
Benchmark service I purchases a 2009 Cadillac cts on 3/9/16, and had some issues needed fixed, and I can't that Crest Cadillac enough for there epecable service on my v I purchases a 2009 Cadillac cts on 3/9/16, and had some issues needed fixed, and I can't that Crest Cadillac enough for there epecable service on my vehicle, they made everything correct.There Dealership stands behind what they say, I appreciate doing business with a Outstanding Class operation. I will recommend everyone I know to see these awesome people at this Dealership. More
by harleyman60
Employees Worked With
Justin Villa, Gene Reeves, Mary Chandler
January 10, 2016
5 Star personalized treatment Great dealership to buy from with 5 star service. The personalized service from our salesman, Sam Hilou, made us feel right at home. We love our Escal Great dealership to buy from with 5 star service. The personalized service from our salesman, Sam Hilou, made us feel right at home. We love our Escalade and our little girl loved her movie that Sam bought her. More
by Robert & Carmen
Employees Worked With
Sam Hilou (Internet and walk in sales)
January 04, 2016
Great Experience They made an effort to help with a few issues and turned a frustrating experience in to a positive one. They stepped up and took care of things. They made an effort to help with a few issues and turned a frustrating experience in to a positive one. They stepped up and took care of things. More
by Happy Customer
Employees Worked With
Duncan McPhail
December 31, 2015
Amazing Service!!!! We bought our new Escalade from Crest and the sales team was great however the reason we decided to purchase our new car here was because the amazing We bought our new Escalade from Crest and the sales team was great however the reason we decided to purchase our new car here was because the amazing service! We use the service advisor Paul and they always go above and beyond picking up my car for service while leaving a loaner car and taking care of all of my concerns. Once when I was pregnant I locked my keys in the car and they send someone to help me get into my car! They are so helpful and go above and beyond but ask for Paul Z in service! Highly recommend him! More
by AprilParker
Employees Worked With
Paul Zegalder
December 18, 2015
Very good. Everything went very smoothly from the time I brought the car in for service, until I returned to pick it up. Gene Reeves had been my Service Rep for Everything went very smoothly from the time I brought the car in for service, until I returned to pick it up. Gene Reeves had been my Service Rep for many, many years and he always provided excellent service. To him and the Service Dept, thank you! More
by gmdcsnyder
Employees Worked With
Gene Reeves
December 14, 2015
Great job, and attention to detail beyond what I asked for! Phenomenal group of people! Immediate greeting and support for my wife's car. The coffee and the cookies were a favorite of hers! The repairs were don Phenomenal group of people! Immediate greeting and support for my wife's car. The coffee and the cookies were a favorite of hers! The repairs were done quickly and efficiently, and THANK YOU for going through the engine and drivetrain with a fine tooth comb! Your attention to detail has ensured that her new (to us at least) Cadillac will last a LONG time! Great work to your team!!! More
by Sean Conley
Employees Worked With
Sean - the service Representative!
December 02, 2015
"BEST CADILLAC DEALER TROPHY SHOULD GO TO CREST" YOUR SERVICE IS ALWAYS TOP NOTCH NO MATTER IF MY WORK IS WARRANTY OR CASH. MY GUY RANDY IS AWESOME. HE TAKES THE TIME TO EXPLAIN EVERYTHING NO MATTER YOUR SERVICE IS ALWAYS TOP NOTCH NO MATTER IF MY WORK IS WARRANTY OR CASH. MY GUY RANDY IS AWESOME. HE TAKES THE TIME TO EXPLAIN EVERYTHING NO MATTER HOW BUSY HES IS, HE DOESNT CUT CORNERS AND MAKES SURE MY VEHICLE STAYS IN CADILLAC SHAPE AND I REALLY APPRECIATE HIM AND THE COMPANY!!! More
by MSFLOYD
Employees Worked With
RANDY NEIGHBORS
December 02, 2015
Great service department. This is our fifth Escalade. Gene Reeves has been my service rep for most of these years. Thanks to Gene and the others in the service dept. for AL This is our fifth Escalade. Gene Reeves has been my service rep for most of these years. Thanks to Gene and the others in the service dept. for ALWAYS being courteous and helpful. More
by wilma
Employees Worked With
Gene Reeves
