Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crain Hyundai of Little Rock
Little Rock, AR
262 Reviews
Crain Hyundai of Little Rock's primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our Central Arkansas internet customers. Please feel free to call us at the number listed or send us an email using the "email dealer" link to the right of this page.
Thank you for taking the time to learn more about our dealership. We look forward to meeting you soon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 262 reviews
May 28, 2013
Absolutely horrible experience. Came in saying my budget was $25k, including taxes. They tell me they can work with me and get me to make a deposit. They told me they would be picking up the car from out was $25k, including taxes. They tell me they can work with me and get me to make a deposit. They told me they would be picking up the car from out of state and it would be there within the next day, which they claimed they do all the time. Came back on the planned date to put it up and it was not there, so they told me they would deliver it to my house (3 hours away). Waited an entire week with little to no communication; no one I called called me back, none of the managers would answer my calls. My sales rep was very good at communicating up until I made the deposit. . A week after I was supposed to pick it up, it finally came, at 10:00pm Saturday, on Memorial Day weekend. The VIN number was not the same as they one they told me I was getting, nor did it come from the same state I was told, so I had to get a new insurance card. They forgot to bring my temporary plates and the TITLE, so now I have to wait even longer to drive it. Left out many frustrating details, but you get the idea. That was the first and last time I do business with Crain Mazda. Unprofessionally unresponsive; good luck getting a hold of anyone. More
by MccGarthur
Employees Worked With
Chris T
August 03, 2011
Very disappointed. They would not negotiate with us AT ALL beyond the very first offer they presented. I have never witnessed that at any other car dealership. I was able to get a much better offer from ALL beyond the very first offer they presented. I have never witnessed that at any other car dealership. I was able to get a much better offer from several other Mazda dealerships in surrounding states. I told them about this hoping they could come down even just a little bit, but they acted like they didn't need or want our business and just would not budge whatsoever. So I drove to another state and got an amazing deal, and the dealership there treated us very well. I love my new Mazda and I'm glad I got it somewhere else. More
by kaltric77
Employees Worked With
We worked with Emmanuel, who was very nice, but it was the Sales Manager who was being greedy.
