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Crain Hyundai of Fayetteville

Fayetteville, AR

4.1
1,724 Reviews

1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,724 reviews

December 20, 2021

Took my vehicle in for a complimentary detail due to communication issues on a prior visit. I had to go in twice to get the appointment scheduled as they didn’t communicate that I had one owed. When I f More

by Juack8
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Whoever detailed the car and whoever set it up. You guys figure it out.
Dec 22, 2021 -

Crain Hyundai of Fayetteville responded

I apologize that you had to come back to get your complimentary detail. Because it had been quite some time since we discussed the detail you were not aware that we must schedule the detail in advance. I believe that Zach our service manager advised you that when the vehicle went to the detailer, the detailer assumed your vehicle was a trade-in and took all of your "stuff" out of the vehicle. We were able to get all of your possessions back but again our apologies for the frustration. Again sorry for the miscommunication. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville 479-695-5807.

December 19, 2021

The customer service was great, they took care of my G90 efficiently. Their waiting area was clean, they offered water and coffee, wifi is available. They have enough room for social distance. More

by Camie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
December 19, 2021

I’ve driven an Elantra since 2008 and it’s been a very good, dependable car. So when I decided to look for a new car, Crain Hyundai was the first stop. I ended up purchasing a new Kona and love it. App More

by Susuj100
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach and Andy., Mike Wallace
December 19, 2021

Alex is great at explaining the customer needs and satisfying customer. Working with price and following up customer is great. More

by SAIKRISHNA.PACHALA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Marketing Team, Jim Cox, Trent Parker, Austin Maize
December 18, 2021

Everyone that was involved in my purchase was a pleasure to work with. Especially my salesman and the sales manager. More

by worm031169
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cox
December 18, 2021

Crain Hyundai is the best people on sale and financial is amazing I got good especially with all thanks More

by almarasn@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marketing Team, Rick McGaugh, Dylan Way, Trent Parker, Austin Maize
December 17, 2021

Jim, Mike and Zach were very helpful and considerate in our Tucson purchase. Jim answered all our questions which made us confident that we were purchasing the right vehicle to serve our needs putting safe More

by BB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike (sales manager) Zach(finance), Jim Cox
December 17, 2021

They have always treated me with respect. Everyone from the salesmen to the service department are down-to-earth people. I recommend everyone here. Extremely honest with me about the whole process, walked More

by dallasfrank22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wallace
December 16, 2021

Was in and out in a short period of time. Had a safety recall taken care of. More

by GIMOBERRY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept
December 16, 2021

Very polite. Explained things pretty well. Only complaint was what my car said I needed and what dealership said was different. More

by jlindswbi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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