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Crain Hyundai of Fayetteville

Fayetteville, AR

4.1
1,724 Reviews

1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,724 reviews

July 30, 2022

Nathan, Nathan, Nathan! !! Excellent customer service every time! He deserves a raise! Seriously, he’s the best! More

by tonya.thompson618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan ?
July 28, 2022

Very nice , no over pressure, checked in with me , but not to much. Answered all my questions. More

by SCOTT.WAHL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach w
July 27, 2022

Very clean and efficient. The staff were all very polite and well groomed and presentable. More

by Paul.mccormick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McGaugh, Dylan Way
July 24, 2022

Low pressure. Did what it took to get the sale done. Excellent experience and would highly recommend this agency. Explained everything real well More

by JAS44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Cares
July 23, 2022

They did a great job and fixed what I need to get done. Very appreciative for their hard work More

by Michelledallas16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know my daughter took the car
July 23, 2022

Very friendly, courteous. The entire experience was easy. I love my new vehicle. Each person I came in contact with was enjoyable to talk to. Thank everyone gor me More

by Donna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cox, Dylan Way
July 22, 2022

They changed my oil, then tried to sell me over $490 worth of extra service and filters, gas additives, etc at extremely high prices. I need to have my windshield washer motor replaced. My Veloster has More

by olds.48_98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Someone in service dept
Jul 27, 2022 -

Crain Hyundai of Fayetteville responded

Ms. Carter, I am sure that our service advisor recommended additional services that would keep your vehicle running at top performance, that is part of our job. While our service department may recommend a particular service, you are under no obligation to purchase any service. As far as the estimate for the windshield washer motor, yes the original Hyundai part is always going to be higher than an aftermarket part. With the Hyundai part and installation you get a 12 month, 12,000 mile warranty. The price quoted was $220 plus tax. We appreciate and thank you for the opportunity to serve you. If you have questions please call 479-695-5807 or email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

July 22, 2022

Was told my oil change was going to be 30 min max. Was over an hour. Was also lied to about maintenance on my car that didn’t need maintenance on certain things. (A/C was steamed and cleaned before se More

by c.sahling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marketing Team, Marketing Team
Jul 25, 2022 -

Crain Hyundai of Fayetteville responded

Mr. Sahling, I apologize that you were informed that your oil change would take 30 minutes or less. I have to say that typically our oil change and tire rotation service takes about an hour. Not only do we do the service but additionally we do a complimentary multi-point inspection and wash your vehicle. I am not sure what you feel you were lied to about but I am happy to discuss any service questions you may have. I do know that after the multi-point inspections, our service advisors will make recommendations for service on any worn parts ie, tires, windshield wipers, belts, filters, etc. that may need replaced now or in the near future. Keep in mind this is a recommendation only. You are never under any obligation to get additional services but we feel that as a certified Hyundai service department we owe it to you to let you know about the condition of your vehicle. In the future if you do not want the complimentary inspection just let your service advisor know. If you have additional questions or comments please call me at 479-695-5897 or email me richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

July 22, 2022

Clean facility Easy to get appointment Good turnaround time Polite servicewriter Servicewriter’s youthfulness suggests inexperience Tendency to oversell More

by Ken72223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
July 21, 2022

Everyone at Crain Hyundai of Fayetteville treated me well. Everyone was friendly and eager to help me find a good trade on my vehicle. The first time I went, we could not find anything in my price rang More

by llwilliams5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sutton
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