Cowboy Kia

Shame on you!!! I inquired about a used GMC Acadia they had. I spoke with Vanessa to verify the price as it was a few thousand more than any others I could find. I I inquired about a used GMC Acadia they had. I spoke with Vanessa to verify the price as it was a few thousand more than any others I could find. I explained I would be coming in the next day and we had just had a baby the day before, time was limited, we needed a car but I did not want to make the 3 hour drive from Dallas, be away from my new family for a day and not get to buy the car. Again, assurances were made that the price was correct and they are a volume dealer so the price will be cheap and certainly not a mistake. Again, I checked, again they assured. So, I left Dallas at 5am the following morning, stopping half way for breakfast. I checked their website and the car had increased in price by nearly $10k!! No real apology from Vanessa and still no call back from the manager, these guys are even worse than your game playing time wasting stereotypes and are only out for themselves.... I am sure they thought that if they could get me in the showroom and waste enough of my time I would surely buy something. SHAME ON YOU!!!!!! More

problem with back-up camera problems After purchasing a Kia Optima I had problems with the back-up camera being blurry, black, and wavy. The problem was intermittent. It would be having After purchasing a Kia Optima I had problems with the back-up camera being blurry, black, and wavy. The problem was intermittent. It would be having the problem when I would take it in but of course would never do it according to the service department when they had it. Now that it is out of warranty and still having the problem, they do not have all the records of where we had it in when it was under warranty and will not fix it. I will never use this dealership again. More

Terrible customer service Cowboy kia in Conroe TX does not keep their promises! Buy a kia but not from them! They make promises they do not keep And forget getting a refferal Cowboy kia in Conroe TX does not keep their promises! Buy a kia but not from them! They make promises they do not keep And forget getting a refferal fee#!9is More

Awesome*** Walked in with a smile and left out with a bigger smile.....got what I wanted. They are very professional and helpful. Thank God and Secondly thank M Walked in with a smile and left out with a bigger smile.....got what I wanted. They are very professional and helpful. Thank God and Secondly thank MR. JARVIS for taking the time to actually help out. Thanks a bunch.. ?????????????????????????????????????????????????????????????????????????????? More

I was treated like royalty! After many negative experiences at other places, Cowboy Kia was the breath of fresh air I so desperately needed! I was sweetly greeted by Sophia and from that point on, experiences at other places, Cowboy Kia was the breath of fresh air I so desperately needed! I was sweetly greeted by Sophia and from that point on, I didn't feel intimidated or over pressured like I thought all dealers did. It was so nice to work with a lady who took her time with me and answered every question I had! The general manager even came over to meet me, such wonderful people all around! I'm so incredibly happy with the service I received at Cowboy Kia and would highly recommend this dealership to anyone! Thank you for helping me find my dream car! I'm in love! More

Been waiting for two hours for an oil change and I called ahead to get an appointment!! What's the point of mandating that all Kias are serviced only by a dealership if you don't have enough capacity to serv ahead to get an appointment!! What's the point of mandating that all Kias are serviced only by a dealership if you don't have enough capacity to service people in a responsible time frame. Plus the car wash included in any service package is a waste of time considering they only vacuum the front two floor boards of the inside. If this is the case why are you taking an hour to run a water hose over the outside, which doesn't mean your giving me a car wash!! More

We've been looking for a car for months but everyone told us no. Cowboy Kia said yes!! AND they got me the car i WANTED!! Thank you so much Clay and Cowboy Kia for all your hard work on my loan. I love told us no. Cowboy Kia said yes!! AND they got me the car i WANTED!! Thank you so much Clay and Cowboy Kia for all your hard work on my loan. I love my Forte!! More

I have (my wife) owned a 2012 kia soul for 2 years and have truly enjoyed it. It came time for me to get out of my infinity Q45 with 250,00 mi, I drive a lot. I went to look at the new kia and liked it mo have truly enjoyed it. It came time for me to get out of my infinity Q45 with 250,00 mi, I drive a lot. I went to look at the new kia and liked it more than the one we had. I bought a 2014 kia soul and was so impressed that two days later I took my wife back there to up grade her 2012+ to a 2014 shebang. what a fun little car. The people at Cowboy kia were great, Susan our sales person and her sales managers were outstanding they really worked on getting me the best prices. I would recommend this dealership to anyone. More

So, I bought my 2012 Kia Soul in September of 2011 which I thought was a good deal, come to find out I spent WAYYYY too much money. Which is my fault everything went smoothly I just paid too much. But the s I thought was a good deal, come to find out I spent WAYYYY too much money. Which is my fault everything went smoothly I just paid too much. But the service department is horrible, Im always in for my service check ups but when i needed a new transmission system replaced at just 2 years of course it wasn't covered by the warranty, but when I read my warranty guide it didin't need a transmission flush yet. Thats neither here nor there, 2 weeks ago Tuesday I was in a car accident so I sent my car to Kia thinking they would have it fixed in a timely manner. The wonderful Garrett who is always running around having no clue about anything, never organized and not even pleasant to have to talk to on the phone never has a clue told me they were towing my car back to my work mind you I had it towed from spring to Conroe and he wanted to turn around and have it towed back to spring which would have been around ($400) So Forrest who is always pretty helpful just a bit grumpy took care of me and outsourced me to a collision shop and had them do what they needed to fix and kia was going to replace my bumper. The car his been there since Jan 21, its Feb 1, the car was supposed to be ready on Thursday Jan 30 Its Sat Feb 1 and nobody seems to know where my vehicle is. Its quite frustrating how do you just not know where you sent someones car. And they just say oh it may be ready monday we don't know? Kia in general has been the most frustrating company to deal with. More

I bought a used car from kowboy Kia that had been serviced by your mechanics. An oil pan drain bolt should only be hand tight but that was not the case after Kia touched it. It was so tight that it b serviced by your mechanics. An oil pan drain bolt should only be hand tight but that was not the case after Kia touched it. It was so tight that it broke my 3/8 ratchet and my 1/2 in ratchet just striped it. Took it to Kia and they wanted to charge me for there mistake. BS.. I will never have a good thing to say about them nor will I refer anybody to Kia again. More