Covert Ford of Austin

Covert Ford has the absolute worst customer service I've experienced. To get a safety recall on my 2018 Raptor, they give me an appointment two weeks out. But then they tell you that my truck will sit th experienced. To get a safety recall on my 2018 Raptor, they give me an appointment two weeks out. But then they tell you that my truck will sit there for about another week until someone can get to it; then they will call me and then start repairs. Worse, they say if I want a loaner, I need to go more than a month out for an appointment. Who runs a company like this? The Coverts should be ashamed. More

Bob in sales did a great job getting me my truck. And Cynthia in customer service is on top of things. Will did my final paperwork and did a fantastic job. The whole transaction was so easy. I couldn't b Cynthia in customer service is on top of things. Will did my final paperwork and did a fantastic job. The whole transaction was so easy. I couldn't be happier. Thanks to everyone at Covert Ford! More

This was absolutely my best car buying experience ever. From working with Cynthia over the phone to schedule my appointment to meeting with Ian on finding the perfect car for my budget. Everything was made From working with Cynthia over the phone to schedule my appointment to meeting with Ian on finding the perfect car for my budget. Everything was made so simple. Ian even went out his way to make sure I had transportation for the week while I made my decision on which car I wanted to purchase. I would definitely recommend you go see them for you next car purchase. More

I bought a new f150 in August. This dealership seemed to have the best price. As the saying goes you get what you pay for and Covert is no different. Typical car dealer tells you everything you want to hear have the best price. As the saying goes you get what you pay for and Covert is no different. Typical car dealer tells you everything you want to hear to get you to sign and delivers on none of it. You got once you will NEVER have the chance again. Do yourself a favor and go somewhere else, spend a few extra dollars and buy from someone with integrity. More

Everyone at Covert was helpful and courteous. Salesman Ian Harris was awesome finding the truck that would work best for me and staying in budget. Also they don’t pressure you into buying a car unlike oth Ian Harris was awesome finding the truck that would work best for me and staying in budget. Also they don’t pressure you into buying a car unlike other places More

Service here was very disappointing. We brought our Ford Expedition in for work on the suspension. Our "appointment" was Tues. 7am. Our service manager was unavailable at the time of drop off and did not co Expedition in for work on the suspension. Our "appointment" was Tues. 7am. Our service manager was unavailable at the time of drop off and did not contact us at all Tuesday. I called and texted him on Wednesday 9:20 and again at 12:30. Finally heard back by text at 4:30 Wednesday. He said it had not been in for a diagnosis yet, but that he expected to hear back by Thursday afternoon, and possibly even have it fixed and ready to go Thursday. I texted asking for an update at 3:30 on Thursday with no response. Tried again at 5:20. His response was that he had to leave work early and would check on it in the morning. I called the dealer, and after some run around, they were able to tell me that it needed new shocks/struts front and back and a wheel alignment. They would need to order the parts and could do the work the next week! We took it to Foundation Auto and they were able to do it same day for $400 less than the dealer. Ford charged us $170 for the diagnosis. More

Message to Dealership:Will TaylorBusiness Message to Dealership: Will Taylor Business Manager Covert Ford Austin I’m sorry to be taking up any more of your time, but I believe it’s im Message to Dealership: Will Taylor Business Manager Covert Ford Austin I’m sorry to be taking up any more of your time, but I believe it’s important that you know the current status of what has transpired since you talked with Larry yesterday afternoon. He talked with Scott and was told that we could get another paper tag and so I gave Scott my Email address and he assured me that I would be receiving a printable tag and Larry and I could go out of town as planned. I never received any further correspondence from Covert Ford. I believe it’s important that someone at your Company know the human toll of what telling a Customer a total lie about any situation can cause and in my case, has now affected my friend’s health, inasmuch as Larry has been on Hospice care since January. Due to the added stress of not receiving any word, Larry has taken a turn for the worse due to the obvious stress of this situation. Everyone should have a ‘right’ or ‘wrong’ meter that controls what they say or do. In this instance the truth would have afforded us time to make the proper changes in plans, and in the case of my friend, given him an opportunity to rest. But that was not the case in our set of circumstances. I didn’t get Scott’s last name so there was no way of getting his Email, so I trust that you can forward this to him, so that he can get a tag printed that I will pick up before noon today. Thank you again for your help. More

They are happy to sell you a vehicle and talk-up how glorious the Lincoln experience will be, further touting the exceptional service you will receive, but drop you like a hot rock once they have your m glorious the Lincoln experience will be, further touting the exceptional service you will receive, but drop you like a hot rock once they have your money. Horrible, horrible experience. Words cannot express how appalled I am by this dealership. Would not recommend them to my worst enemy. More