Covert Ford of Austin

I scheduled my Explorer for a routine oil change as well as a recall service and headrest fix. I scheduled the appointment a week in advance so they should have been somewhat prepared. They have now had my as a recall service and headrest fix. I scheduled the appointment a week in advance so they should have been somewhat prepared. They have now had my vehicle in their possession for TWO WEEKS with no end in sight. After one week and my pressuring them they did give us a loaner vehicle but not having our own vehicle with disabled plates (husband is a disabled veteran), car seats, etc is still unacceptable. Whenever we call we go straight to voicemail and all anyone can tell us is that it’s not ready yet but might be ready in the next few days. Really starting to wonder at what point our vehicle is considered stolen... More

This Missionary,1st responder,Veteran & woman had the illegal & broken truck towed back to Covert in order to indo/unwind the sale of the truck. Covert has refused to return my cash downpayment & cancel illegal & broken truck towed back to Covert in order to indo/unwind the sale of the truck. Covert has refused to return my cash downpayment & cancel the sale of the truck. So they took my trade,my cash,delivered a unsafe & mechanically inferior truck & still refuse to be honorable. Do NOT Buy Anything from this Immoral & Rip off Ford dealership. We Consumers Deserve & Demand We are Delivered a Safe & Mechanically sound vehicle. More

I am a Veteran, 1st Responder & Missionary AND Covert Ford has sold & delivered a truck with NO working headlights, All 4 WRONG tire pressure sensors, backup camera sensors fell out & the hood comes open Ford has sold & delivered a truck with NO working headlights, All 4 WRONG tire pressure sensors, backup camera sensors fell out & the hood comes open while Driving. Another Ford dealership checked out the truck & Also Found a Major oil leak. GM Carlos said to charge it to my extended warranty. I have had the truck for LESS than 24 Hrs. Driven 10 miles. DO NOT BUY A VEHICLE FROM THIS SCAM dealership. I will NOT REST until this SCAM DEALERSIP, & ALL those Involved are heavily fined, the Illegal activity Prosecuted & the dealership is shut down so that Other Vets, 1st Responders, Missionaries & Women are NOT RIPPED OFF & left paying for an Illegal & Inferior Ford product. More

Don’t buy your Lincoln here. Wait. Don’t buy a Lincoln in central texas. Covert does not answer for service, return calls, or care after the sale. Offered a 2year engine maintenance program as part of the central texas. Covert does not answer for service, return calls, or care after the sale. Offered a 2year engine maintenance program as part of the purchase. Not worth the paper it’s written on. Lincoln Corp ignores complaints. Anyone want to buy my car? It’s for sale. More

Absolute worst sales experience ever. Do not buy a car here. Ridiculously unprofessional dealership from sales to owner. Will do anything to move a truck off the lot, including lie. here. Ridiculously unprofessional dealership from sales to owner. Will do anything to move a truck off the lot, including lie. More

Bryan Tanner told me to send a build and Wendell Tanner would order it for me. I messed up and didn't acknowledge the quote he sent, so the truck didn't get ordered. 6 weeks later (Feb. 24, 2021) I went would order it for me. I messed up and didn't acknowledge the quote he sent, so the truck didn't get ordered. 6 weeks later (Feb. 24, 2021) I went in to check on the order. Wendell Tanner was very apologetic (but it was my fault) and found me an 'almost' equivalent vehicle in Houston. Bryan called that afternoon saying it would be picked up the next day. I went by the next day and everything was handled very quickly and professionally. I could not be more pleased, or impressed, with their professionalism -- and no "upsell" of other things I didn't want. More

Ultimate professionals. The entire process was efficient and seamless. This would not have happened without Francisco A. He went above expectations. Thanks very much Francisco. and seamless. This would not have happened without Francisco A. He went above expectations. Thanks very much Francisco. More

I dropped my Lincoln Navigator at the service center for an appointment to fix the broken window on 1/21. They did not even look at it until 2/3 and they are now awaiting parts. I had an appointment and t an appointment to fix the broken window on 1/21. They did not even look at it until 2/3 and they are now awaiting parts. I had an appointment and they didn’t even look at it for two weeks! I have had no car all this time and scant information from them. I will never use Covert again. More

Nice people, very unorganized. They will only do the work they see needed. I asked for a state inspection, no sir it won’t pass now. Cmon guys you’re the service people give me some options. Forget it I’m do they see needed. I asked for a state inspection, no sir it won’t pass now. Cmon guys you’re the service people give me some options. Forget it I’m done. More

Covert Ford is the worst operation I have ever witnessed. I have been trying to deal with them for years now and every time I need work done I get horrible service/customer service and communication. They I have been trying to deal with them for years now and every time I need work done I get horrible service/customer service and communication. They even kept my car for an entire day for an oil change and they forgot to do the oil change. Literally kept my car for 12 hours as I waited at work and called to tell me they didn't have a chance to get the oil change done. Spoke to the manager and he acted like it was completely normal and even recommended I take my car to Lambs Automotive for my service. My most recent visit will be my last. Years of the worst customer service I have ever seen in any industry. If you want to give your money to good people who care about their jobs DO NOT go to Covert! More