Corwin Ford Republic

Corwin Ford Republic responded

Thanks for recognizing our fast friendly service and clear explanation of completed work and upcoming needs. We’re pleased you found value in the care provided to your Ford F-150 and look forward to assisting you again. Marcos Blanco, General Manager

Corwin Ford Republic responded

Thank you for sharing your feedback about your used Ford F-150 purchase. We’re happy our team’s clear answers and professional approach made the process smoother than expected. We appreciate your five-star review and look forward to assisting you again. Marcos Blanco, General Manager

Corwin Ford Republic responded

John, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Marcos Blanco, General Manager

JOHNSTARNES123 responded

I initially was very happy with the salesman and the dealership but then I signed the papers and everything went downhill from there. We purchased the vehicle on 6/13, and we were told that a small dent would be fixed on Monday, so we left the car at the dealership instead of driving it back and forth. Which we were told we would be contacted when it was ready to pick up. We finally decided to call the dealership where we were then told oh no that takes 2-3 days to fix and it has not even been sent to the shop yet. and was told we could come get the car and schedule the fix for later which if we were told that from the beginning would have been ok. When we got to the dealership the manager on sight would not even come speak to us and we had to go through the whole story yet again with a new person as the salesperson was also out. We then had to sit there for almost an hour while the car was washed and cleaned up, fueled etc which the dealership knew we were coming. Once the car was finally ready, we asked to schedule the repair and was told that Bianca would call us on Tuesday. Go out to the car and had to still wait because the temp tag was not even on the car. Bianca called late Tuesday afternoon and left us a number that when called was told she no longer worked in that dept and was transferred to a phone that did not have a voicemail even set up. I did get a text message from a different number later from Bianca and texted that number back and did finally get in touch with her and she had stated initially to just bring it by, and it would be fixed same day. Where we had to tell her that the dealership management said no it needed to go to a body shop. she said let me look into this and get back to you. 2 days later she finally got ahold of me and scheduled the fix around a time the car would not be needed. 1. Told a fix would happen that did not 2. Left car and did not have one for 3 days that i could have 3. Was not important enough for the management to even come speak to when we did come pick up the car that was not ready. 4. spent another hour at least waiting for said car that had been in your possession for 3 days. 5. Had to request my temp tag from my purchase 6. Could not schedule the repair while there. 7. No communication within the dealership as to how long an actual fix will take so everyone is on the same page. 8. Now having to drop the car off at a future date for another anticipated 3-6 days without a vehicle as I have been requested to drop car off on Friday morning but was previously told it would not be worked on until the first of the week. Since I leave out of town on Sunday and you are not open Sunday and I was told no one would do anything to it on Saturday so needed to have it there Friday morning. I am not sure where we go from here as I don't have much faith or trust that the car will even get fix appropriately now or that I can trust what I am being told.

Corwin Ford Republic responded

Thank you for trusting us with your Ford. We’re glad we got you in promptly and clearly explained the work being done. Marcos Blanco, General Manager

Corwin Ford Republic responded

Thank you for your feedback. We’re glad our team kept the process straightforward and pressure-free, and that you drove home in a new truck. Congratulations on your purchase and enjoy the ride! Marcos Blanco, General Manager

Corwin Ford Republic responded

We’re thrilled our team made your visit so helpful and enjoyable. Thank you for recommending us to others. Enjoy your Cadillac, and please reach out anytime we can assist further. Marcos Blanco, General Manager

Corwin Ford Republic responded

Thank you for the five-star rating on your new Ford Maverick. We’re glad Devin and the team made the purchase process smooth and straightforward. Congratulations on your Maverick and we look forward to assisting you again. Marcos Blanco, General Manager

Corwin Ford Republic responded

We’re pleased to hear our team stayed organized and got your Hyundai Sonata back on the road quickly. Thank you for trusting us with your service and we’re here anytime you need us again. Marcos Blanco, General Manager

Corwin Ford Republic responded

Thank you for the five-star review! We’re glad our team was respectful, understanding, and made the process smooth. Enjoy your used Dodge Challenger and we look forward to helping you again. Marcos Blanco, General Manager

Corwin Ford Republic responded

It’s great to hear our team kept you well informed and completed the service on your Ford right on schedule. Thank you for sharing your experience! Marcos Blanco, General Manager

FIVE_HEALTHY_DANES responded

Would highly recommend Michael to anyone that needs to have their car serviced. He was professional, kind and kept us informed the entire time.