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Cortese Ford Lincoln
Rochester, NY
2,417 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 2,417 reviews
May 05, 2011
The sales person when told a budget of around $250 a month he kept the payments within that amount. However, after purchase was made we found there were MANY issues with the vehicle. The shockes were ba month he kept the payments within that amount. However, after purchase was made we found there were MANY issues with the vehicle. The shockes were bad, there was a broken lug (which should have failed the NYS inspection), all 3 motor mounts were loose, a major ground wire was not grounded. Everyone was informed that I would be taking the vehicle directly to my 2 sons in law for an inspection and the night I took ownership I did just that. They noticed both my back wheels were wobbly, drive shaft was bent, one tie rod end was replaced and the other was left with a torn boot. When a representative of the company called and made an appointment for myself and a son in law to come in and discuss the issues, that rep didn't go to work the day of our appointment. He told the people that would be there during our appointment "not to put any money into my vehicle" and it was written on the work order. This is NOT the way to treat a single, handicapped woman who came to your dealership to purchase a vehicle! I did not recieve either the last 2 pages of my car fax or my copy of the pdi. I asked about both of these when I came in for my appointment and was told they would produce these papers and none was given to me. I still want these papers. I would NOT recommend Cortese to anyone due to the poor treatment I was given. I would be very sure to let anyone know that I was treated very poorly and that I was lied to about what services were performed. I am still deciding whether or not to contact the NYS Attorney Generals office. More
by Liz Walkley
Employees Worked With
not sure...there were several
April 29, 2011
I'm looking for a used ford fusion (SEL or sport) and I have been talking with eric smith at cortese ford. he has been very nice about letting me drive several cars to narrow down what i want. He hasn't be have been talking with eric smith at cortese ford. he has been very nice about letting me drive several cars to narrow down what i want. He hasn't been short, rude or anything at all. I feel that he honestly gives a shit about what I end up with. More
by overdrive23
Employees Worked With
Eric Smith
April 26, 2011
Good customer service. Matt, my salesperson was very easy to work with and he went the extra mile to make sure I was happy. Credit process was very smooth. Credit manager and dealership manager made sure t to work with and he went the extra mile to make sure I was happy. Credit process was very smooth. Credit manager and dealership manager made sure to stop by and introduce themselves in the beginning of the negotiation process. More
by karen shaw
Employees Worked With
Matthew Ferry
April 20, 2011
This Dealer doesnt pull the typical car dealer crap..example pressure sales, unreal advertising etc. Went the extra mile to make sure the car was like new and spared to expense at making the car p crap..example pressure sales, unreal advertising etc. Went the extra mile to make sure the car was like new and spared to expense at making the car perfect and me and my wife happy. They have earned a customer for LIFE. Thanks again Mr. Cortese, Erik Smith, Michelle Scott, Dan in Service, and Joe in Finance..You guys are true professionals!! More
by George Cond
Employees Worked With
Erik Smith Michelle Scott Joe Diogardi, Michelle Scott, Joe DiGuardi
April 15, 2011
Denise is a great sales person. We have been working with her for years. She is friendly and professional and she is a good friend to our family. We have bought all of our cars at Cortese and they have alway her for years. She is friendly and professional and she is a good friend to our family. We have bought all of our cars at Cortese and they have always given us a fair price and great customer service. I would definitly reccomend them to my friends. More
by debbiebell02
Employees Worked With
Denise Warren
April 11, 2011
not a high pressure dealership and plus they don't pressure you buy a vehicle rightaway.Shane Chapin was a wonderful sales person and plus take time listen to you. Make sure you're happy and satisfi pressure you buy a vehicle rightaway.Shane Chapin was a wonderful sales person and plus take time listen to you. Make sure you're happy and satisfied with you're purchase.No complaint from the BBB. I look high and low for my truck and found what I like. Travel all over the creation to other Ford Dealership and they didn't have what I was looking for. More
by stanley schrier
Employees Worked With
Shane Chapin, Shane Chapin
April 10, 2011
i would like to take this opportunity to thank cortese dodge for the exccellent customer service i experienced on the purchas of my new dodge avenger. again a very sincere thank you to all at cortese dodge for the exccellent customer service i experienced on the purchas of my new dodge avenger. again a very sincere thank you to all at cortese dodge i love the car and i will tell all. sincerely. judy More
by judy a
Employees Worked With
joe prvvidenza
April 08, 2011
Shane was great. He took the time to show me all of the options and discuss several different ways to go, from New to Used. I appreciate his great attitude and true concern. I know he was being truthful options and discuss several different ways to go, from New to Used. I appreciate his great attitude and true concern. I know he was being truthful and upfront, as his every action and fact showed this. I have a son that is still in a car seat. He took the time to allow me to understand how they work in the different cars that I test drove, and he explained the safety features of each. When it comes to kids riding in cars, one of my most highest concerns is safety. Overall he worked with me for about 2 hours and not once, did I feel like I was being "sold" a car. More
by JRoffe
Employees Worked With
Shane Chapin, Shane Chapin
April 05, 2011
My only issues with the sale were the length of time it took to complete the transaction and outdated information on the website. The website stated that the used car I was looking at has 23,000+ miles wh took to complete the transaction and outdated information on the website. The website stated that the used car I was looking at has 23,000+ miles while it actually had 24000+ miles on it. Periodic updates of mileage because of test drives and other use would be helpful. Whne I made my appointment to test drive and purchase the car I was very clear that I needed to be done by a certain time. I was assured it would not be a problem. 10 minutes after that deadline the car was going in to be washed. (I took it home dirty). In the future it mmight be a good idea to havde the car ready togo ahead of time. More
by youngmrs
Employees Worked With
Bob B , Michelle Scott, Michelle Scott
April 05, 2011
Cortese Auto Group was an absolute pleasure to do business with. The entire experience transformed my view of the car buying process. Every employee I worked with was well educated about the vehicle business with. The entire experience transformed my view of the car buying process. Every employee I worked with was well educated about the vehicle and had an explanation for any detail I was confused about. They were extremely straight forward and honest; I never once questioned the integrity of the process ...which really left a lasting impression on me. I without a doubt recommend their services and encourage anyone looking for a Jeep (or other vehicle) to stop by their dealership and experience their outstanding customer service for yourself! More
by adudman
