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Copeland Toyota
Brockton, MA
963 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 963 reviews
May 24, 2005
Copeland Toyota of Brockton is the Ultimate Example of “How to Build Customer Loyalty”. The customer service there is outstanding. The Service Department has people who are friendly, courteous and very “How to Build Customer Loyalty”. The customer service there is outstanding. The Service Department has people who are friendly, courteous and very knowledgeable about car repairs. When leaving the car, you can drive the car up to an automatic door which opens and the car is left at the door of the service dept.<br>The building is only a few months old. It has a “state of the art” waiting room. It has an atrium lounge, with upholstered leather chairs. Soon there will be a Café. Included are: A toy and TV Room for the children, a business - office room for laptops and any desk work customers may need to do, magazines, and newspapers. There is no loud paging on intercoms. The sales people look very professional in suits and are well groomed. <br>There are 4-5 people at desks to start the paperwork. Their system seems very efficient, which results in quick service.<br>When calling the Dealer on the telephone, you actually speak to a “live” person.<br>They have definitely paid attention to detail and found the secrets of making a customer feel that going to have their car repaired will be a positive ( And would you believe an enjoyable!!!! ) experience.<br>I was very satisfied with Copeland Toyota. I have never dealt with any company that has excelled in treating the customer in such a friendly and courteous manner. More
by Ahamil
Employees Worked With
John
December 28, 2004
I was looking for a Camry as a trade in for my 92 Volvo. Jay showed my a 95 Camry and I bought it in the spot. Jay was great. No presure, gave me a good trade in for a 12 year old car. Had a couple of issue Jay showed my a 95 Camry and I bought it in the spot. Jay was great. No presure, gave me a good trade in for a 12 year old car. Had a couple of issues with the car and they were fixed with no problem. They even replaced the rear window when I noticed the rear defrost was not working. Very good service. The only small issue I have is that they charged me $36 within the warranty period for a rear brake noise. I paid it with no fuss since they honor their work. I would highly recommend them. More
by cdrowne
Employees Worked With
Jay Khub
December 28, 2004
I purchased a used highlander at Copeland Toyota three months ago. My sales person was very honest and understanding of my situation. They treated me as though I was there most important customer. I went months ago. My sales person was very honest and understanding of my situation. They treated me as though I was there most important customer. I went to three other dealers and all three were trying to give me four thousand dollars less for my car. I would reccomend any and everyone to go to Copeland if they want to buy a car or truck. He was very nice. More
by Stoughtondude
Employees Worked With
Michael Murphy
