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Copeland Chevrolet
Brockton, MA
301 Reviews
We have been family owned and operated in Brockton, MA since 1970. Copeland Chevrolet is here to serve you with a full line of New Chevrolet Vehicles, and we take pride in helping you find the one that's right for you. If you're looking for reliable GM Certified or Pre-Owned Cars in Brockton, our sales team can help with its no-pressure philosophy. Let us show you what a great Chevy dealer should be. We promise to make your car buying experience efficient and stress-free. Copeland Chevrolet also has Chevy Financing Options and a fully certified Chevrolet Service Center in Brockton.
Count on Copeland Chevrolet!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 301 reviews
April 01, 2019
Lease Turn In Gone Wrong I tried to return my lease on 3/31. I was told I could drop off the truck anywhere by GM financial and my end of lease inspector. The salesman, Ste I tried to return my lease on 3/31. I was told I could drop off the truck anywhere by GM financial and my end of lease inspector. The salesman, Steve Buchanan told me their system was down and that they could not take the truck and to come back another time. When I asked him if there was anything else he could do to help, he stated that he didn't even have to take the truck since I did not lease it from them originally. He also stated that he could tell GM that their lot was too full to take the truck back. I guess he wanted me to drop it off in Detroit or something ;)... I even asked if I could just leave the vehicle overnight since I had no ride to go back the following day and he refused stating he cannot have the vehicle sit here (I have no idea why since cars sit there for service and sales all the time). I called GM today and they stated the salesman lied to me and that they should have taken the car. I can bring it to any Chevy dealer and even if their system was down that they could do a manual transaction to record the odometer and return. I really could have used a little help and this salesman really did not care to offer me anything but the door. I don't know if he was having a bad day himself, but he did not represent Copland Chevy well that day. Hopefully if I ever go back again the experience will be different, but I won't be going out of my way to go there again, that's for sure :-/. More
by jacko768
Employees Worked With
April 01, 2019
Lease Turn In Gone Wrong I tried to return my lease on 3/31. I was told I could drop off the truck anywhere by GM financial and my end of lease inspector. The salesman (I I tried to return my lease on 3/31. I was told I could drop off the truck anywhere by GM financial and my end of lease inspector. The salesman (I think it was Steve Buchanan, an older bald gentleman) told me their system was down and that they could not take the truck and to come back another time. When I asked him if there was anything else he could do to help, he stated that he didn't even have to take the truck since I did not lease it from them originally. He also stated that he could tell GM that their lot was too full to take the truck back. I guess he wanted me to drop it off in Detroit or something ;)... I even asked if I could just leave the vehicle overnight since I had no ride to go back the following day and he refused stating he cannot have the vehicle sit here (I have no idea why since cars sit there for service and sales all the time). I called GM today and they stated the salesman lied to me and that they should have taken the car. I can bring it to any Chevy dealer and even if their system was down that they could do a manual transaction to record the odometer and return. I really could have used a little help and this salesman really did not care to offer me anything but the door. I don't know if he was having a bad day himself, but he did not represent Copland Chevy well that day. Hopefully if I ever go back again the experience will be different, but I won't be going out of my way to go there again, that's for sure :-/. Update: Below you will see the dealers response to my review. Much of their response is simply not true. You do not need an appointment to drop off a lease. All you simply need to do is bring the car in and sign a return form with odometer reading (call Chevy or GM financial and they will confirm). This dealer only states to make an appointment so they can try to work a deal for a new vehicle (my opinion, not factual). It is very sad to see they are continuing to give poor customer service. April 01, 2019 Hello Jack. I hope all is well. Yesterday, was extremely busy as it was the last day of the month. The General Motors Lease Return system was down. We cannot do a manual return, which I apologize that GM told you this. Also, our store does lease returns by appointment only. Paperwork must be signed by the lessee at the time of lease return and that paperwork can only be generated from the GM System. Our lease lot is full right now. I apologize for your experience, but returning a lease vehicle is not as simple as dropping it off at a local dealership. If you live locally we can shuttle you home after the lease drop with advance notice. I actually attempted to do your return yesterday, but was greeted by this message. Thank you again for your understanding. If you contact me directly I can assist you with the return appointment and shuttle. Jason Pappas / General Manager - 508-586-7900 - Option # 1. More
by jacko768
March 29, 2019
Colorado Andrew and his sales manager Steve worked had to find me the Colorado I wanted at a payment I could afford. The dealership stood behind its internet s Andrew and his sales manager Steve worked had to find me the Colorado I wanted at a payment I could afford. The dealership stood behind its internet sales price . More
by Colorado Happy
March 29, 2019
Great Service Department From the time I make my appointment to the time I leave after my service is done, I am greeted as if I am family. I feel I can trust the service men a From the time I make my appointment to the time I leave after my service is done, I am greeted as if I am family. I feel I can trust the service men and woman at Copeland. More
by Jojo
Employees Worked With
Doug Samaha
March 09, 2019
Service dept. does more harm than good! I have had a couple of experiences with this dealer servicing my Chevy Volt, ranging from bad to NIGHTMARE. First off, I LOVE my Volt and it's a fanta I have had a couple of experiences with this dealer servicing my Chevy Volt, ranging from bad to NIGHTMARE. First off, I LOVE my Volt and it's a fantastic car; I've had it (pleasantly) serviced elsewhere, but circumstances were such that I HAD to bring it here (despite the ominous reviews). I brought it in to have a check engine light (bad EGR valve + cooler), and an issue where the car would start smoking - and smell (obviously) - when running on gas, addressed. This was under warranty, so there was no charge, and they said they fixed the smoking/smell issue (which they didn't). All told, I got it back half-repaired, 5 days late (it took well over 2 weeks for 5hrs labor). At least the check engine light was off? I notified them within a day or two, and when I brought it back, the car was now over the warranty's mileage, so they refused to cover it, even though they tried AND FAILED to fix it under warranty! They said "you said it was smoking before, right now we just notice a smoky smell; that's a different issue, and showed up after your warranty expired." LIKE I HAD TO ORIGINALLY SPECIFY THE SMOKE HAD A SMELL?! They said it was the front crankshaft seal, which I knew would be expensive, but told them to go ahead anyway, figuring I'd fight it later, and clearly I NEEDED my car (which they know, and obviously take advantage of). All told, I got it back 3 days late with a $2900 bill (!!!) for a REAR crankcase seal, a MUCH more intense and expensive job. They had it a total of 3 weeks for about 12hrs of labor. After getting it back, the smell started again IMMEDIATELY. I pulled over to do a general check, and when I got to the oil dipstick, I pulled it up and it was DRY! BONE-xxxxING-DRY!! I rechecked a dozen times because I couldn't believe it... THEY FORGOT TO REFILL MY ENGINE AFTER OPENING IT UP! God only knows what sort of damage was done to the engine! Thank God I had just bought a case of oil to do an oil change, the tiny 1.5L engine to TWO WHOLE QUARTS of oil to get mid-way up the dipstick! On top of that, the second I got the car back, I noticed a scraping sound as soon as I started moving. After looking around, I found they failed to reattach my underbody paneling, which was now DRAGGING BEHIND THE CAR AND THEY DIDN'T NOTICE! I actually had to get under the car with a knife and cut it off. My brand new car has now had its panels ripped off, wrong parts replaced causing more damage, and had its engine run without oil for 100+mi, and I only got it 4 months ago, in PRISTINE condition right off of a corporate lease. Copeland has thus far charged me just under $3,000 for the privilege of causing probably an additional $5-8k in damage (all while fixing nothing). If I could give them zero stars I would, but since I CAN take them to court, that's probably where we're headed next if they can't work with me + the original dealer (who's also PISSED about all this) by allowing me to either exchange this vehicle, or offer me an extended warranty to cover all the damage they've done (both obvious to the eye, and more "suspect" stuff like the engine). More
by nurv2600
Employees Worked With
Doug Samaha
February 25, 2019
Great experience great customer service This is a great dealership, very knowledgeable and helpful. I told them what I was looking for and they got me the best choice and price. All around g This is a great dealership, very knowledgeable and helpful. I told them what I was looking for and they got me the best choice and price. All around great service. More
by Patriotsfan92
Employees Worked With
Andrew McCormick
January 31, 2019
Great experience Andrew made buying a new car easy and less time consuming then other dealers. He was processional and friendly. I would definitely recomend Copeland Andrew made buying a new car easy and less time consuming then other dealers. He was processional and friendly. I would definitely recomend Copeland Chevrolet Lorraine More
by Happygirl1
Employees Worked With
Andrew McCormick
January 22, 2019
Great Experience Andy was great! He took the time to make me feel comfortable with my purchase and set my mind at ease. I never felt any pressure which was extremely i Andy was great! He took the time to make me feel comfortable with my purchase and set my mind at ease. I never felt any pressure which was extremely important to me. I am very happy with my purchase and the customer service I received from Andy. More
by DNeveu
Employees Worked With
Andrew McCormick
January 22, 2019
Purchase of new Equinox Working with Andy (sales) and Nick (finance) was the best experience I have ever had at a dealership. They were both very friendly, helpful, and incre Working with Andy (sales) and Nick (finance) was the best experience I have ever had at a dealership. They were both very friendly, helpful, and incredibly professional. Based on Andy and Nick, I would recommend this location to anyone shopping for a Chevy! More
by efleming827
Employees Worked With
Andrew McCormick
December 16, 2018
Dee Smith Knows Her Job I recently took delivery of a Silverado 1500 Cajun Red. Great color. Double cab, standard box. My wife and I met Dee right away . Dee was the best c I recently took delivery of a Silverado 1500 Cajun Red. Great color. Double cab, standard box. My wife and I met Dee right away . Dee was the best car sales person I've ever dealt with. She made the whole process quick, easy, and painless. Along with my vendor discount she got all the rest of available rebates and before I realized it the truck was the best possible deal on the planet. It would have been completely foolish not to buy it. I highly recommend Dee Smith too everyone looking for a new Chevy. More
by BobbyD
