Copeland Chevrolet

Service experience I have had both Chris's in the service dept and they are outstanding employees. Chris Machie was the outstanding employer that helped me when I had an I have had both Chris's in the service dept and they are outstanding employees. Chris Machie was the outstanding employer that helped me when I had an emergency while having my car serviced. He was very helpful making me feel comfortable during this time and he deserves recognition in how he handled my situation. A very caring and employee and would recommen him to assist anyone in the Service Department. Thank you Chris Machie. Helene More

Ask for Carlos, Best Person they have Best Ever. Friendly, knowledgeable, and quick action. Traveled more than 45 minutes to get there and none of my time was wasted. Had the truck I wante Best Ever. Friendly, knowledgeable, and quick action. Traveled more than 45 minutes to get there and none of my time was wasted. Had the truck I wanted to see ready in 5 minutes. Completed the purchase on the same day. We will be back again. More

Victoria Peixoto, a true professional. Customer service should be her middle name. The first car salesperson in my 48 years of life that I am happy to say I had the pleasure of doing business with. We wi should be her middle name. The first car salesperson in my 48 years of life that I am happy to say I had the pleasure of doing business with. We will be buying another Chevy from her, specifically her if she is still working at Copeland Chevrolet in Brockton. We are so glad we met her and she made herself available to us. I cant say enough about her but, I will say you have an excellent salesperson on your team. Thank you for the opportunity to share our experience with her. Please pass this onto her. Thank you More

Got us into the car we wanted. We had leased before from Copeland and they had what we wanted. This time we went from a truck to a SUV. Our sales person Autumn was a delight to work We had leased before from Copeland and they had what we wanted. This time we went from a truck to a SUV. Our sales person Autumn was a delight to work with. She listened to what we wanted in our next vehicle and was able to produce it without a lot of haggling back and forth. More

Unpleasant customer experience - Buyer Beware! I had a very unpleasant experience with Copeland Chevrolet in Brockton, Massachusetts that I would like to share. Buyer Beware! Thursday, October I had a very unpleasant experience with Copeland Chevrolet in Brockton, Massachusetts that I would like to share. Buyer Beware! Thursday, October 24th, 2019 • I located a used vehicle for sale via the Copeland Chevrolet website that I was interested in. I submitted an online inquiry to confirm vehicle availability. I then received an e-mail confirmation of my request. Next I received a phone call from Raina. She provided verbal confirmation the vehicle was still available. She then said she would have a member of the sales team reach out to me. No one from the sales team contacted me. Friday, October 25th, 2019 • After receiving no response from a member of the sales team, I made another inquiry about the vehicle, this time via the online chat feature on the website. I provided my information and the agent told me they would have a member of the sales team reach out to me with next steps. No one from the sales team contacted me. Saturday, October 26th, 2019 • I received a phone call from Raina. She asked me if anyone from the sales team had reached out to me. I told her no and that I was beginning to think it was personal. She then transferred me to William Smith who invited me down to the dealership. We confirmed a time for noon and he told me to ask for Mr. Buchanan when I arrived. • I arrived earlier than expected at 11:30AM. I proceeded to the reception desk and provided my name to the receptionist. I then told her that I had an appt. with Mr. Buchanan. The receptionist told me Mr. Buchanan was busy helping other customers and to go have a seat in the waiting area, which I did. • While in the waiting area, I e-mailed Raina at 11:30AM that I had arrived earlier than expected. • I waited in the waiting area until 1:30PM. Not a single member of the Copeland Chevrolet staff offered to assist me or check if I was being helped. • After two hours of waiting, I departed the dealership. It is my sincere hope that no other customer is treated in this manner. I left Copeland Chevrolet feeling disrespected, disregarded, and not worth their time or effort. A very unpleasant customer experience indeed. More

Brought my Trax in for service and it got dented.doug was suppose to get back to me and never did.i had to call back several times to set up an appointment to get it fixed.then when I came in they had no rec suppose to get back to me and never did.i had to call back several times to set up an appointment to get it fixed.then when I came in they had no record of my appt and didn't have a rena More

The people here make it right! Had a flat tire, they fixed the leak, but when I drove at highway speeds I noticed a vibration. Told Copeland and they mentioned that they were having Had a flat tire, they fixed the leak, but when I drove at highway speeds I noticed a vibration. Told Copeland and they mentioned that they were having a problem with their wheel balancing machines. After re-balancing the tire, it rides perfect again! More

Another Great Experience Realized today that my sticker had expired. Messaged the dealership and they told me to “come on down and we’ll take care of you”. Left immediately an Realized today that my sticker had expired. Messaged the dealership and they told me to “come on down and we’ll take care of you”. Left immediately and they took me right in when I got there. Little while later my sticker was done and I was on my way. Nothing, but great experiences I’ve had with the Copeland dealership family! More