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Copeland Chevrolet Hyannis

Hyannis, MA

4.5
1,185 Reviews

22 Ridgewood Ave

Hyannis, MA

02601

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1,185 Reviews of Copeland Chevrolet Hyannis

April 20, 2022

The service department was able to fit me into an appointment within a reasonable amount of time. The service performed was what was expected and corrected my issues. The customer service was excelle More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cami Petrides
Apr 21, 2022 -

Copeland Chevrolet Hyannis responded

Thank you, Karen. We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

April 20, 2022

We were pleased to receive our second equinox we loved it the 2019 version and my husband tells me that he really likes the 22 version More

by MARGOBELLAMY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Drew Tomkinson, Hephzibah Harris
Apr 21, 2022 -

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review, Margo! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Equinox, and don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

April 19, 2022

It felt like I got nickeled and dumped with diagnostics. Was told I could use that spend to do what they recommend. Needed my car so took it home. Called 2 weeks later and I was told I wouldn’t get any m More

by Denise Thibaut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hephzibah Harris
Apr 23, 2022 -

Copeland Chevrolet Hyannis responded

Denise, Thank you for your feedback. Although the crediting of the diagnostic time spent being applied towards the repair, is to be used while the vehicle is still in the shop being worked on, I see that we don't have much history with servicing this vehicle and I'm happy to make an exception for you as a new customer. That said, I believe you have an upcoming appointment on 5/13. I will ask Hepzibah to reach out to you and verify what we will be looking at on your upcoming appointment and to apply a credit of the diagnostic towards that visit. If I may ever be of any assistance moving forward, please don't hesitate to reach out. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com

April 19, 2022

Greg was great. Super helpful and very understanding. Highly recommend him to anyone looking for a new vehicle More

by BROWNLB413
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Remedis
Apr 20, 2022 -

Copeland Chevrolet Hyannis responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience here with Greg. Congratulations on your new purchase! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help. Bryan Scarpellini Managing Partner

April 19, 2022

Everything was great. We are so satisfied with the service we got from Copland Chevrolet. More

by ismetnur93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Remedis, Sarah Koumbouris
Apr 20, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to leave us a five-star review. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

April 19, 2022

Bad communication. Much longer time frames than originally told. Parts not reinstalled after service was done. No follow up call after complaint. More

by vollmerandsonconstruction
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris
Apr 23, 2022 -

Copeland Chevrolet Hyannis responded

Providing a positive experience is our top priority and I apologize that on this visit we apparently missed the mark. This is certainly not the feedback I'm used to seeing and wanted to learn more. If you would be so kind as to expand, I'd love to see where we fell short and try to take corrective action. Please feel free to reach out at your convenience and thank you for your feedback. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com

Apr 23, 2022 -

vollmerandsonconstruction responded

You can call me anytime my cell # is 5087762058 Thanks Peter vollmer

April 19, 2022

The service was excellent except they were supposed to rotate my tires which I did not see on the print out. It had oil change and multi- point inspection. Did not see where they did tire rotation Thank More

by mostlybaskets
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Apr 19, 2022 -

Copeland Chevrolet Hyannis responded

Good evening Katherine and thank you for your feedback and your support. Line A on your work order is for the complementary oil change and tire rotation. Both services would be performed as part of this visit. Please feel free to reach out to Sarah, Pat or myself if you ever have any questions or need any assistance with your Chevy. We are always happy to help. Bryan Scarpellini Managing Partner Copeland Chevrolet Hyannis bryan@countoncopeland.com

Apr 19, 2022 -

mostlybaskets responded

Thank you again. I understand now didnt read it correctly Thank you Katherine Silvia

April 19, 2022

I was able to go in in the morning and bring home a new car that afternoon. More

by STROUDSUZANNE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Whitney
Apr 20, 2022 -

Copeland Chevrolet Hyannis responded

Congratulations on your new purchase, Suzanne. We appreciate you taking the time to leave us a great review. Thank you again for choosing Copeland Chevrolet Hyannis, Suzanne. We look forward to having you as one of our valued customers for many more years to come. Bryan Scarpellini Managing Partner

April 18, 2022

The people at this dealership have been amazing to work with. They gave me a great price on my trade in and have given me every reason to be a return customer. Looking forward to doing business at Copeland More

by ACKEARLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Reardon, Drew Tomkinson
Apr 18, 2022 -

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

April 16, 2022

Set up an appointment for my chevy’s airbag recall. Dropped it off in the morning and got a call at lunch to pick it up. No hassle, friendly staff. Perfect visit. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cami Petrides, Hephzibah Harris
Apr 18, 2022 -

Copeland Chevrolet Hyannis responded

Jack, Thank you for the kind words for our service department! We look forward to sharing your compliments with Hephzibah and Cami and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

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