Coon Rapids Chrysler Dodge Jeep Ram

great purchase Arland did a great job for us. He was able to get us a good price and out the door in less than 1.5 hours on a saturday evening. The car was used, but Arland did a great job for us. He was able to get us a good price and out the door in less than 1.5 hours on a saturday evening. The car was used, but in brand new condition. Can't say enough good things. More

Used vehicle purchase During our search for a used 4WD vehicle, I contacted and visited several dealerships. My wife and I made 3 separate trips to the Twin Cities from St During our search for a used 4WD vehicle, I contacted and visited several dealerships. My wife and I made 3 separate trips to the Twin Cities from St Peter to test drive vehicles at different dealerships. After having a couple of negative experiences at other dealerships we found a used Jeep Grand Cherokee that we were interested in at Coon Rapids Chrysler. I sent an interest email to the dealership and received a response from the salesperson we worked with, Brian Saastamoinen. After some back and forth by phone/email, I became frustrated with not getting a response from Brian about the vehicle we were interested in. I ended calling the dealership and speaking to a different salesperson about another vehicle, 2009 Chevy Silverado Hybrid Crew Cab, because we were told that the Jeep had been sold. The second salesperson, I don't recall his name, told me that he would call me back and let me know if they still had the Chevy on the lot because they had been really busy the previous weekend. While waiting for his call, I received a call from Brian stating that the Jeep was still available because the sale on that vehicle had fallen through. I told him that I had called and was speaking to another salesperson about a second vehicle since I hadn't heard from him in a while. He apologized and said that it had been very busy at their dealership but both vehicles were currently available. My wife and I decided to pack up our infant daughter and head to the Cities to look at the vehicles. I believe the date was December 11th when we made our trip to Coon Rapids Chrysler. When we arrived at the dealership Brian greeted us but said that he was finishing up with another sale and would be done shortly. After test driving both vehicles, my wife and I decided that the Chevy Silverado was a much better deal. We then waited while the dealership did our trade appraisal, which was fine because we enjoyed talking to Brian. He was very friendly. At one point I asked Brian what type of inspection they do on their vehicles and he stated that their used vehicles go through essentially the same inspection as a certified preowned does. So he said that it's very thorough and detailed. They finished with our trade appraisal and we came to an agreement. Brian said at one point that they are required by law to warranty their used vehicles for, I believe he said 30 days, and then while speaking to their finance guy we were told that there was not a warranty on the vehicle because it had over 100,000 miles. I told him that Brian said that they had to warranty the vehicle by law and he said that Brian was mistaken. I was bothered by the inconsistent information but shrugged it off. Another issue that bothered me, and looking back I should have said something more about it, while we were sitting in the finance guy's office with our 4 month old daughter they began moving vehicles around on the sales floor. At one point they started a vehicle right outside the office we were in and the exhaust from the vehicle was blowing right in to the office. I made a couple of comments to the finance guy and he shut the door to the sales floor and then after commenting that the fumes were still very strong, he opened a door to the hall. Although I wasn't exactly impressed with them moving vehicles, we finished with the finance guy and went back to finish up with Brian. He said that they were detailing the truck and filling up the gas tank since we had to wait so long. We were happy with the deal when we left and headed home. We ended up referring my parents to the dealership and to Brian after we purchased our truck. They purchased a 2015 Jeep Patriot from them. About 2 weeks later, I noticed that it sounded like there was a knocking/squealing coming from the engine. I contacted a couple of repair shops in the St Peter/Mankato area to see if I could get it in and have it looked at. I wasn't able to get it looked at by anyone until January 2nd. I received a call from the repair shop in Mankato later that afternoon and they reported that after running tests and checking it over, it sounded like I may have to get the engine replaced! They said that they believed it was an issue with the camshaft. I was pretty upset by the news. I got off the phone with the shop and contacted Brian at Coon Rapids Chrysler. I told him about my situation and he asked when I purchased the truck and I told him it was about the middle of December. He said that he wasn't sure that there was going to be much that they could do for me since it was a used vehicle but said that he was going to go speak to, I believe he said the General Manager, and call me back. That was Friday, December 2nd. I haven't heard anything back from Brian or the dealership. I sent Brian an email on Jan 10th asking him to contact me or at least send me the satisfaction survey that he said that I would be receiving by email. I have received no response to my phone call or email to this point. There may not be anything that Coon Rapids Chrysler can do to help us with our situation since the vehicle was purchased used and had 111k miles but it seems like a very odd coincidence that the vehicle lasted about 2 weeks before experiencing a major mechanical issue. It may be just our bad luck that the truck experienced this issue when it did, but then to add insult to injury by not responding when I've reached out to Brian? In the end, I'm not very happy with the way things turned out with the truck, Brian, or the dealership. It's a really nice truck but I assumed that since it was thoroughly inspected, I shouldn't have to worry about any kind of major issues. I can say that I won't be referring anyone to this dealership in the future and my parents regret purchasing their new Jeep because of what we've experienced with our truck. We are really disappointed because after dealing with some dishonest and/or unhelpful salespeople at other dealerships, Brian seemed like he genuinely cared and was going the extra mile for us. More

very pleasant car buying experience! I bought a car from Carolyn. She was great to deal with! I had my 8 year old son with and sales and finance team were very accommodating to both of us I bought a car from Carolyn. She was great to deal with! I had my 8 year old son with and sales and finance team were very accommodating to both of us. She even mailed me an extra key faab a few weeks later after purchase was finalized. I would go to her for my next purchase. More

Ask for Carolyn Hagen at Coonrapids crystler Dodge Jeep Ram Best Experience Ever at Coonrapids crystler Dodge jeep Ram, Carolyn Hagen helped me drive away in a brand New car of my dreams in record time.I recomm Best Experience Ever at Coonrapids crystler Dodge jeep Ram, Carolyn Hagen helped me drive away in a brand New car of my dreams in record time.I recommend her to you. She is the best sales lady there . Go and see her for all your vehicle needs. More

coon rapids chrystler dog ram I have been searching for a truck lately... seeing it would of been hard to do since I'm only 18 and have no credit, I want to give a HUGE thanks to C I have been searching for a truck lately... seeing it would of been hard to do since I'm only 18 and have no credit, I want to give a HUGE thanks to Carolyn Hagen for giving me outstanding service, she was very helpful, nice and full of energy and a blast to deal with, she did everything in her power to make sure I left that day with the truck seeing I had no credit but cash to put down on the truck..... I completely love my new 2006 dodge quad cab and I will have to say when I'm ready for a new car/truck I will go back to coon rapids and deal with Carolyn again..also will recommend people to her because she wasn't just looking for a sale but to make sure I was happy with the truck and service....BIG THANKS TO CAROLYN HAGEN More

My new Jeep Wrangler! Personally I dread the car buying process each time I have to purchase a new car, because it's stressful to me. With so many options to choose from, t Personally I dread the car buying process each time I have to purchase a new car, because it's stressful to me. With so many options to choose from, the whole process gets over whelming even when I know what car I want. I usually like to browse online first before I make the trip to the dealership. Carolyn was wonderful when I went to the Coon Rapids location. She took time to assess and learn about my interests to better help me find a car that not only suits me but that would be perfect for my situation. Most sells people just want to make a sell and don't really care about the customer, not Carolyn. Also I needed a car that was affordable so Carolyn helped me find just that. I'm in love with my Wrangler unlimited sport :) ~Mutinta~ More

Well worth the drive - professional & personal treatment In my search for a new vehicle, I compared the Ford, Lincoln, Acura and Jeep SUV options and shopped several dealerships. After comparing, the Jeep G In my search for a new vehicle, I compared the Ford, Lincoln, Acura and Jeep SUV options and shopped several dealerships. After comparing, the Jeep Grand Cherokee Limited ranked highest for me. I reached out to an old friend, Steve Erickson at Coon Rapids Chrysler Dodge Jeep Ram and asked him for some help. I had never purchased a vehicle from Steve or Coon Rapids before. Steve helped me understand the options and pricing, compared to other vehicles I researched. He found the perfect vehicle for me at a price that beat the competition. The sale process was incredibly smooth. They had my vehicle in perfect shape when I came to pick it up, and explained everything very well. I was impressed by the professionalism and courtesy of Steve and the entire Coon Rapids staff. I live in Eden Prairie and this experience was well worth the short drive to Coon Rapids. More

Review This was a very easy process, Chaz was great to work with and answered all my questions! Hope to work with him again in the future! This was a very easy process, Chaz was great to work with and answered all my questions! Hope to work with him again in the future! More

Great Experience My only complaint is that I bought a used car which is not one the dealership usually carries. They needed to do some repairs which were done in a tim My only complaint is that I bought a used car which is not one the dealership usually carries. They needed to do some repairs which were done in a timely manner and they gave me a rental until then. My family always goes to "Coon Rapids Chrysler" and it would definitely go there again. Everyone from the salesmen to the finance guys are dedicated to customer service. More

Excellant experience with a knowledgeable sales person I purchased a 2008 T/C van in November from Carolyn Hagen. She was very knowledgeable about about the van. After the purchase I had a problem with the I purchased a 2008 T/C van in November from Carolyn Hagen. She was very knowledgeable about about the van. After the purchase I had a problem with the radio. She got the right person to help me. It was a very good experience. Thanks to Carolyn, everything turned out great. She worked hard to make sure I was a satisfied customer and I was. Thank you Carolyn. More