Coon Rapids Chrysler Dodge Jeep Ram

Great experience Everyone was so helpful and friendly. The car buying process is always long, but it was completed with ease and in a timely manner. We appreciated a Everyone was so helpful and friendly. The car buying process is always long, but it was completed with ease and in a timely manner. We appreciated all the hard work and number crunching that was involved, and are enjoying our new car! More

Easy process and great service! I was very pleased when i walked in and received great customer service. I had in mind just to test drive one of the 2015 Chrysler 200's and see how I was very pleased when i walked in and received great customer service. I had in mind just to test drive one of the 2015 Chrysler 200's and see how i liked it. I ended up buying one that day and picking it up the next day. Carolyn was very helpful with all the details of buying and making sure that i was comfortable with my new car. More

For this to be my first visit here it was excellent. For this to be my first vista here they treated me as I have bought several vehicles from them. I wasn't even expiating to purchase a car the same day For this to be my first vista here they treated me as I have bought several vehicles from them. I wasn't even expiating to purchase a car the same day, I was just looking at the car my son found on the internet but with the hospitality Alex Boone and his manager gave me and my wife I walked out with a 2007 Audi with the payments exactly what I was looking for. More

Great Experience Had a great experience at Coon Rapids Chrysler with Sean Flanagan. We purchased a 2013 Dodge Durango and they took the time to make sure we got to tes Had a great experience at Coon Rapids Chrysler with Sean Flanagan. We purchased a 2013 Dodge Durango and they took the time to make sure we got to test drive a variety of models so we could make an educated decision. Have recommended before and would again. Thank you Tom More

easy ,good people friendly great place walk in help right away ,guided me to person I was talking to, Greg helped me out and followed through found me my perfect Durango. will r great place walk in help right away ,guided me to person I was talking to, Greg helped me out and followed through found me my perfect Durango. will recommend this place and Greg to other people. More

Friendly and Positive Atmosphere Best used truck trade and purchase we have ever experienced! Terry Krugerud (sales) and Jerry Johnson (finance) made the whole process comfortable and Best used truck trade and purchase we have ever experienced! Terry Krugerud (sales) and Jerry Johnson (finance) made the whole process comfortable and enjoyable. Their service team did a great job getting our 2008 Dodge Ram 1500 ready to drive home. We will recommend this dealership to our family and friends! More

Well Done I bought a 2015 Jeep Grand Cherokee SRT in January 2015 from Coon Rapids Chrysler (Dodge Jeep Ram). My sales associate was Amar Lowe. I initially did I bought a 2015 Jeep Grand Cherokee SRT in January 2015 from Coon Rapids Chrysler (Dodge Jeep Ram). My sales associate was Amar Lowe. I initially did my shopping for the vehicle via the internet, checking the other Jeep dealers in the area (and out of state). The Coon Rapids Chrylser website was excellent and helpful, providing photos, specs and pricing. Based on the website, I made the decision to try Coon Rapids Chrysler and telephoned the sales department, Amar Lowe was the associate who got the call. I set up an appointment to come in and test drive. Amar had the car prepped and ready to go for the test drive - very impressed. Amar was knowledgeable and pleasant during the drive. Upon return, we sat down, hashed out some numbers and eventually sealed the deal involving a trade in and financing - quick painless and hassle-free. Gerald Johnson in the Finance Dept was excellent as well. I have purchased many vehicles including many from more 'premium' brands as Lexus, Mercedes, Infiniti, BMW, Porsche. While their facilities may not be on that level (those others can actually be a bit over the top and excessive I feel), they were clean and ample and very presentable. The staff gave me the same level of service and attention that I experienced at those dealerships. There was an incident in the condition of the vehicle, some scratches from the transit. Amar made sure that this was taken care of as soon as possible and within my schedule - it was done by the body work department of the service area. Very impressed with the attention to detail and the efficacy in which it was resolved. More

Five time repeat customer My name is Cindy Kuznia, I was in the other evening and bought a new Dodge Durango, my sales person was wonderful. I went to check out what kind of de My name is Cindy Kuznia, I was in the other evening and bought a new Dodge Durango, my sales person was wonderful. I went to check out what kind of deal I could get, Carolyn got me a deal, I couldn't refuse. I drove out with a brand new Durango with lower payment then I was paying on my old Durango. I would recommend her to anyone who is looking to buy. I would give her a 10 star rating!!! Thank You Carolyn. This is my 5th vehicle I have bought from this dealership, as a repeat customer I am very happy with this dealership. More

Jenn Kunkel Purchased a previous owned car with a trade-in. Jenn Kunkel and team did a nice job of responding to our needs and being flexible during a very busy S Purchased a previous owned car with a trade-in. Jenn Kunkel and team did a nice job of responding to our needs and being flexible during a very busy Saturday at the dealership. We are happy with the experience and our new-to-us car. The overall process was painless. More

A nightmare with no end If I could give no stars I would. We purchased a vehicle on 10/21/14 from the dealer; neither us nor our lending institution have received licensing If I could give no stars I would. We purchased a vehicle on 10/21/14 from the dealer; neither us nor our lending institution have received licensing or title despite numerous requests On Oct 21, 2014 my husband and I purchased a 03 Chevy Avalanche ¾ ton with an 8.1L engine from Coon Rapids Chrysler. My husband worked with salesman A to arrange the purchase of the vehicle, until the date of pickup. When we arrived to pick up the vehicle it was stated that A was sick and several sales members were involved in completing the purchase. We purchased the vehicle with personal financing through our local lending institution. December 5, 2014 our lending institution called us to see if we had received the title for the truck, as they require the title as the lien holder. We had not. I called Coon Rapids Chrysler immediately to find out why the process was taking so long. I spoke with D. She told me that she was aware that the process was taking longer, as the dealership DID NOT have a clear title for the vehicle and was working on a lien release so it could be transferred to us. How could they sell a vehicle without a clear title?! D assured me this problem would undoubtedly be resolved before my temporary plates expired on January 22, 2015 and that the dealership would pay for any costs associated with expediting the process. On Wednesday Dec 31st, again our lending institution called us to inquire about the title. We still had not received it. On Jan 2, 2015 my husband contacted the Sales Manager A to find out what was going on. A returned his call in approximately 30 minutes and informed my husband that they had NOT yet been able to obtain a clear title/lien release for the vehicle. A promised to keep us informed and updated on the situation. We again informed them that the temporary plates on the vehicle expire on Jan 22, 2015 and they again assured us that the problem would be resolved by then. On January 9th I AGAIN called to find out the progress of the title transfer, since nobody has ever called us or our lender to keep us appraised of the situation. I left a message for A to please call me back regarding the problem. As of today, he has never called back. I spoke with D on Jan 9 and found that zero progress has been made on the title transfer and only after AGAIN reiterating that the temporary plates expire on Jan 22,2015 and that this vehicle is my primary vehicle and I NEED to have legal registration was I finally issued another temporary plate. During this conversation D divulged personal problems that she has had with the current lien holder in an irritating attempt to make me believe that her dealership is also a ‘victim’ in this situation. It was a deplorable attempt to shift our frustration with their dealership. Coon Rapids Chrysler sold this vehicle to us and accepted payment from our lender. This is clearly their problem. I then contacted the Minnesota Dealer Unit to inform them of the ongoing problem that we are having with the title transfer at Coon Rapids Chrysler. The MNDU contacted D on Jan 9th to inform them that they have received a complaint and that they will follow up on 02/23/15 with this problem. We have had no communication with the dealership and the dealership has made zero effort to contact us and keep us updated on the situation since Jan 9. To remain in good standing with our lender, despite proper proof of ownership, we have made multiple payments on this vehicle. We have made several repairs that have cost in excess of $400, put new tires on the vehicle, and made cosmetic improvements. This is a primary use vehicle for our family; we need the proper registration & title transfer immediately. We are incredibly disappointed with lack of professionalism by the sales & business staff, the lackadaisical sense of urgency, and the terrible communication and customer service. The process of purchasing a vehicle at Coon Rapids Chrysler is nightmare with no end in sight. We would NEVER recommend this business to anybody. I would also like it noted that we have had zero communication with the dealer and they have made no attempts to contact us to keep us informed of the ongoing problem since January 9, 2015. We have filed a formal complaint with the Minnesota Dealer Unit and a formal complaint with the Better Business Bureau on January 19th, to which the dealership has still not responded to. More