Conway Chrysler Dodge Jeep RAM

My purchase at Conway Ram left me thoroughly dissatisfied and frustrated. From the moment I pulled in the lot, it was evident that customer service was not a priority at this establishment. Firstly, I had and frustrated. From the moment I pulled in the lot, it was evident that customer service was not a priority at this establishment. Firstly, I had purchased a certified pre-owned vehicle that was supposed to come with a full detail. However, upon delivery, I was informed by my salesman that it was detailed and he even cleaned the windows for me. It was not detailed as the vehicle still had markings on it from the auction where it was purchased. The certified pre-owned paperwork also indicated that the vehicle was not detailed. This lack of accountability and failure to deliver on a basic promise set a disappointing tone for the entire experience. To make matters worse, the salesman assigned to assist me seemed completely clueless about the vehicle. He struggled to answer basic questions about features, specifications, and even pricing details. It felt like he was more interested in rushing through the process than ensuring that I was well-informed and comfortable with my purchase. The vehicle was missing the owner’s manual which was checked off on the certified pre-owned paperwork as being present. My salesman gave me manual from a 2019 model and said “Here, this should be the same thing.” It was not as the vehicle I purchased was a 2022 and completely different model. I asked for the correct manual and he said he could provide one, but it would be a few days. Overall, my visit to Conway Ram was marked by incompetence, broken promises, and a general lack of professionalism. I would strongly advise potential customers to consider other options where their time and expectations are more likely to be respected and met. More

Trying to get recalls done on my 2021 ram. Every time I call Conway Dodge in Conway south Carolina I get the next week run around. The parts will be here next week .The first time I asked abou Every time I call Conway Dodge in Conway south Carolina I get the next week run around. The parts will be here next week .The first time I asked about the recall was 6 June. I have called 3 times since then ,every time it's next week. I will never buy another dodge or anything at Conway Dodge. Crappy service department More

Testar lifted truck buyer beware. The work from Tecstar is poorly executed and when problems arise expect to be left struggling looking for resolution. Tecstar is not to be trusted. D The work from Tecstar is poorly executed and when problems arise expect to be left struggling looking for resolution. Tecstar is not to be trusted. Dead end promises is all you will get. I am not commenting on this dealership but warning anyone who is considering a lifted Tecstar truck to be certain you are not getting a fully warrantied new track as you would expect when buying new. More

This is not my first purchase here but this time it was not the truck that sold me, it was the outstanding salesman Braxton that sold me on the truck. What a fantastic guy. He made my entire transaction so not the truck that sold me, it was the outstanding salesman Braxton that sold me on the truck. What a fantastic guy. He made my entire transaction so smooth and easy. I had met him before when shopping. He was so outgoing and honest, I came back to him and I’m glai did. It was a pleasure meeting him. This company needs to recognize his talent and reward him if they don't want another company to scoop him up. I also want to share how fantastic the service department always is. Cory always takes care of me. Do yourself a favor if shopping for a vehicle or service and ask for these two fellows. More

I bought a town and country mini van and and I have had it only 6 months and the radio screen has already went out it’s a uconnect problem that they know about and are still installing them in peoples vehi it only 6 months and the radio screen has already went out it’s a uconnect problem that they know about and are still installing them in peoples vehicles several lawsuits are already in place and if mines not fixed I will be the next More

My 2014 Jeep Cherokee totally quit on me after a battery exchange. I thought that was it, it'll be $1000 to $2000 dollar repair because something was cooked, erased or worse. Going to a "dealership for repa exchange. I thought that was it, it'll be $1000 to $2000 dollar repair because something was cooked, erased or worse. Going to a "dealership for repairs" seemed crazy. My mechanic said he'd trust Conway Chrysler Jeep before any others because they were honest. Guess what? A reset and update of the computer and 2 recalls repaired was ONLY $85.00! It cost $100 dollars to get it towed from Little River, and my insurance paid for that! These men and women are the best and can be trusted beyond belief! Three hours from drop off to drive out. Wow. I can't thank them enough! In times like these it's nice to know there's still good people around. More

10 minutes agoI have now purchased my second Jeep from 10 minutes ago I have now purchased my second Jeep from Lee Pelton. In November 2020, I saw the the Jeep Wrangler Islander 2021. Not only did Lee wo 10 minutes ago I have now purchased my second Jeep from Lee Pelton. In November 2020, I saw the the Jeep Wrangler Islander 2021. Not only did Lee work with me on this deal, he arranged for the trade of my 2016 Maxda CX3. The financing appointment was easy and I was able to drive my Wrangler home that same day. I highly recommend Lee and this dealership More

2019 challenger back up camera is very dark I have a 2019 challenger with a back up camera that is very dark. They checked it out and could not fix it . I really think it's the placement of the I have a 2019 challenger with a back up camera that is very dark. They checked it out and could not fix it . I really think it's the placement of the camera . More