Conklin Honda Hutchinson

Can't believe it. Brought in a car for a rattle, they said it was a loose skid plate and they put new bolts in it and was fixed. Nope, the rattle was still there. Br Brought in a car for a rattle, they said it was a loose skid plate and they put new bolts in it and was fixed. Nope, the rattle was still there. Brought it back in good faith and after an hour I was told I had a hole in my cv boot, that it was dry and as a result there was metal banging together making the noise. They would not know of any damage until they took things apart. I scheduled to have it done. Got a call after the car was brought back in and was told the axle was damaged and needed to be replaced. I asked what was the specific damage and was told there was broken teeth. Repairs were made, I paid the bill and asked for my old parts. I was suspicious and took the axle to three mechanics who could not find anything wrong or damaged. Also, the cv joint was lubricated with clean grease. The hole that was in the boot was cut. Due to to the clean grease inside the boot it was a recent cut. Otherwise the grease would be dirty. I took the axle back to Conklin and the head mechanic looked it over and said that one of three joints inside the boot had a gap between the rollers bearings and this is a red flag. That a bearing was missing. He said if all three joints in the boot had the same gap that would be one thing, but what he saw was a red flag. I suggested he take things apart to be able to look at the rest of the joint. He refused and was satisfied with just examining the joint through the hole that had been cut. I was not satisfied and upon leaving he said they'd be in touch with a settlement. The next day got a call from the service rep who said he was not happy with how things turned out and had lost sleep over it so he went to his boss. They offered to find and fix the rattle for free since I'd already spent over 1,200 dollars. I said I'd like the axle situation taken care of first. He said OK I'll take this is to my superiors. Well I've not heard a thing and have not had any of my calls returned. I again took the axle to different mechanics and told them what Conklin said was wrong. Again they said other than the hole in the cv boot, nothing is wrong. Also, we put the car on a lift and discovered the skid plate that was suppose to be fixed was not. In fact it was still hanging down with bolts missing. I would rate Conklin with negative stars, I had to mark one star in order to submit this review. More

Never gave up on us after several visits! Everyone at Conklin was so patient with our family. We visited Conklin four times before we made a decision and they treated us so nice every time. Everyone at Conklin was so patient with our family. We visited Conklin four times before we made a decision and they treated us so nice every time. Even after our purchase, and noticing some interior flaws of the vehicle they were happy to bring in another vehicle from another place and trade it out. We are not "easy to please" buyers and we feel the people at Conklin went above and beyond to get us in the right vehicle and at the right price. We've bought two vehicles from Conklin now and likely to continue doing business with them when the time comes. More

Our Salesman was down to earth and authentic I bought a certified used Honda . This dealer found me the lowest interest rate quickly. The transaction was smooth. WE love our Car. The car did ne I bought a certified used Honda . This dealer found me the lowest interest rate quickly. The transaction was smooth. WE love our Car. The car did need to go into the shop for a day and they gave us a free rental as part of the purchase deal! Our salesman was Brad Holden . Be sure to ask for him! He is patient and honest. More

Great Service! I have never experienced such great service. Jose found us a great car and processed the transaction so quickly! He definitely took the stress out of I have never experienced such great service. Jose found us a great car and processed the transaction so quickly! He definitely took the stress out of car shopping! What a great guy! More

3rd Nissan from Conklin's, 2nd with Steve as our Salesperson Just got home from buying our 3rd Nissan from Conklin's. Steve Wolf was our salesperson for this purchase as well as the last. Because of our satisf Just got home from buying our 3rd Nissan from Conklin's. Steve Wolf was our salesperson for this purchase as well as the last. Because of our satisfaction with our last purchase, we went straight to Steve when we decided we wanted to trade "one last time" before retirement. I gave Steve my wishlist and he delivered. With all of the new technology found on cars now, Steve was thorough in showing us the new items as well as comparing and contrasting our trade-in (sedan) with the SUV we were purchasing. Once again the experience was satisfying, mainly because Steve listens to what you want/need and then finds the perfect vehicle to address your shopping list. The other people we met and worked with at Conklin's were very helpful and friendly. Thank you again Steve! More

GREAT SERVICE I found a vehicle that I was very interested in at cargurus.com; the vehicle was listed as a "good deal". (Car gurus rate offers as great, good, and f I found a vehicle that I was very interested in at cargurus.com; the vehicle was listed as a "good deal". (Car gurus rate offers as great, good, and fair deals, and high, or over-priced.) I made an appointment to see the car, and compare it with another, with a friendly young woman named Sarah Biggs. Our 45 minute drive from Wichita to see the car was more than worth it. Sarah was extremely helpful, patient, and knowledgeable. She readily offered to tint the windows at no additional charge. We had been travelling in a rental vehicle and we wanted to wash it before returning it to prevent any additional charges by the rental company. Rather than direct us to a local car wash, Sarah took the keys and had it washed and returned to us quickly. The purchase of our vehicle from Conklin was easy. Sarah in sales and Stephanie in financing were honest and patient. We were waiting for insurance money to come in and they delayed the down payment until we received the check. Several days after we bought the vehicle, I noticed a dent. I contacted Sarah and she immediately said no problem, we'll get it fixed, and they did. Overall, I was extremely impressed with the service we received from everyone at Conklin in Hutchinson. As I get older, I am willing to pay more for good service. Here, I got a great price on a vehicle and still received top-notch service. I highly recommend this business, and am planning on being a return customer myself. More

Bad service I brought my Honda Odyssey to Conklin after we began having trouble with it on the road. They diagnosed it and said it needed software update and roc I brought my Honda Odyssey to Conklin after we began having trouble with it on the road. They diagnosed it and said it needed software update and rocker arm replacement. We updated the software first to see if that would correct the problem. No luck so we brought back in for the rocker arm replacement. Replaced the rocker arm - it didn't fix the problem. Then they said it needed a new spool valve assembly. Replaced the spool valve assembly - it didn't fix the problem. Then they said some bolts may need resurfaced. IF that doesn't work it would need a new engine. So far they have billed me $1200 and haven't even scratched the surface of the problem. They tell me if I spend another $900 it MIGHT fix it, otherwise I will need to replace the engine. Either you know what the problem is and can fix it or you don't and can't. They obviously don't. I can't keep paying $500 to $1000 every time I bring it back for them to do trial and error. Wish they would have told me from the beginning they didn't know how to fix it - would have saved me $1200 and a lot of hassle. To add salt to the wound they tell me they can only give me minimal value for a trade in since they don't know the problem. More

Chico is the man! I've purchased four vehicles from Chico in the last 18 months. Each time I go into the dealership, Chico is ready and willing to work with me in any I've purchased four vehicles from Chico in the last 18 months. Each time I go into the dealership, Chico is ready and willing to work with me in any situation. Purchasing a vehicle can be a difficult experience, but Chico has made the process very easy and actually enjoyable. He's a great guy to work with and I enjoyed the experiences very much. Thanks Chico! More

No Pressure My daughter purchased her vehicle her over a year ago and the they were so helpful and kind that we decided to purchase our vehicle from there My daughter purchased her vehicle her over a year ago and the they were so helpful and kind that we decided to purchase our vehicle from there More