Commonwealth Volkswagen

On July 29th, 2011 while stopped in traffic I was on the receiving end of a hit-and-run collision totaling my 2007 Nissan Versa. The driver stayed on the scene just long enough to see me stumble from the c receiving end of a hit-and-run collision totaling my 2007 Nissan Versa. The driver stayed on the scene just long enough to see me stumble from the car to pull my then five week old daughter from the car. The Versa may not have been much of a car but it was paid for, and due to day car bills on the pending horizon I didn’t go willingly into the ‘new car process’. By the time I had made it through the mountains of insurance paperwork and did my due diligence my checking out other makes and models, my last nerve had indeed become frayed from other lots desperately trying to put me into cars I had no interest in. Upon entering into Commonwealth Motors VW, I was greeted by Mark Mathurin who took the time out to listen to my story and just let me go at my own pace. When I expressed an interest in the the VW Golf’s Mark’s sales pitch was based around the safety of the car, tailored impressively to my ‘hot button’ issues. When a fair price was offered for a 2011 Golf, which had to be brought into the lot, I signed ready to close the deal. Not having a credit card or check in hand for a deposit Mark allowed my wife and I to take the test drive car (a 2012 Golf) off the lot and back to Georgetown to pick up a check. Given the limited availabilities of the 2011 Golfs (in August of 2011) and my limited remaining days with my insurance rental when it was determined getting me into a 2012 Golf was going to be easier for everyone involved Dennis the sales manager on duty (it was Mark’s off day) renegotiated the deal accordingly. Ultimately the sales cycle is a fluid one. If I good car dealer can be judged by customer satisfaction then a GREAT ONE can be judged by their actions when everything doesn’t go exactly to plan. If all of the other Commonwealth lots are like Commonwealth VW, then Commonwealth Motors is a great dealership. More

The salesman was knowledgeable and helpful. There was no pressure. The purchase was a very positive experience. The price was reasonable. The car was ready when promised and salesman went over the car pressure. The purchase was a very positive experience. The price was reasonable. The car was ready when promised and salesman went over the car features. More

The deal received was within the price range we had set for ourselves. The sale people listened to what we were looking for and could not have have been any more accomodating. Markino was "genuine" in ou for ourselves. The sale people listened to what we were looking for and could not have have been any more accomodating. Markino was "genuine" in our discussion and he made you feel at ease. More

I had a great experience at Commonwealth VW! They had exactly the car that I was looking for and I was able to finance it and drive it off the lot all in the same day. The sales person I worked with was exactly the car that I was looking for and I was able to finance it and drive it off the lot all in the same day. The sales person I worked with was knowledgable and made sure to show me all of the features of my new car. I highly recommend Commonwealth VW. More

I went into Commonwealth Volkswagen in the hopes of leasing a 2011 Jetta. I put down a security deposit and signed the paperwork. I shook the employees hand, rang the bell and was on my way. After a fe leasing a 2011 Jetta. I put down a security deposit and signed the paperwork. I shook the employees hand, rang the bell and was on my way. After a few days went by I got a call that Volkswagen was having a hard time approving me. So I got all the necessary paperwork for them to continue the process. After another few days went by I got a call to come down because they had some other options for me. I was told that Nissan would be willing to work with me to get into a Fully Loaded Nissan Sentra. After a few more days went by I got the call to come down and get my car. When I arrived a Nissan Versus was parked out front. And I was told that this was the car they were willing to give me.(This was after waiting 3 weeks to get an answer) I took the paperwork home to have my father look at it. I never asked for the Versus nor the Sentra. I wanted the Jetta and that is the only car and deal that I signed for. My father went down to the dealership to get my security deposit back on the Jetta and they are not willing to give it back to me. They were extremely rude to my father and this is all over a couple hundred dollars. I will NEVER go back to Commonwealth because I believe they did the bait and switch on me. I cannot believe that they are causing all of this over a couple hundred dollars that means nothing to them but a lot to me. They also kept checking my credit score to see what other dealerships I was shopping with. I kept with Commonwealth the entire time until they were only willing to "give me" a Nissan Versus. I understand that they can check my credit score..HOWEVER..They kept checking my credit score after my Father went down to get my security deposit back. More

I want to applaud the quality of sales at Commonwealth Motors in Lawerence MA. I recently purchased an automobile there and was dekighted with the knowledge of my salesman Nick Tziolis. Again thank you Motors in Lawerence MA. I recently purchased an automobile there and was dekighted with the knowledge of my salesman Nick Tziolis. Again thank you Commonwealth for a pleasant experience. More

Awesome experience! I knew exactly what I wanted for a new car and Commonwealth VW was able to deliver. From the sales process, financing and delivery, I could not ask for a more enjoyable car-buying exp new car and Commonwealth VW was able to deliver. From the sales process, financing and delivery, I could not ask for a more enjoyable car-buying experience. This is my 4th car from Commonwealth and my best experience yet! More

Great customer service, always willing to meet your needs. Will go above and beyond to make sure you are happy with your purchase. When I picked up my vehicle, Mark made sure he was there, he made sure needs. Will go above and beyond to make sure you are happy with your purchase. When I picked up my vehicle, Mark made sure he was there, he made sure I was satisfied with everything before I drove away- even though he was not scheduled to work that particular day. More

I visited Commonweath Motors after viewing a 2008 Cadillac DTS on their website. It was the vehicle that actually got me to the dealership but it was the price and excellent customer service that ha Cadillac DTS on their website. It was the vehicle that actually got me to the dealership but it was the price and excellent customer service that had me closing the deal. Thanks to all the folks at Commonwealth...you actually made buying my new car very pleasurable ! ! ! More

We had a great purchasing experience at Commonwealth. Josh Palmieri greeted us at the door and took us through the whole process patiently and professionally. I had many questions and concerns. Josh took Josh Palmieri greeted us at the door and took us through the whole process patiently and professionally. I had many questions and concerns. Josh took the time on a very busy weekend to answer all our questions and let me test drive multiple models making sure I was happy with my 2011 Jetta S. I was very impressed with the after purchase follow up. I received calls from Josh, senior management, and the service manager making sure I was happy with my purchase and if I had any questions regarding the car. You are not forgotten once you sign the sales agreement. I have not had the opportunity to use the Service Department yet but from what I've seen, it is modern, professional and the shuttle service certainly makes maintenance less of a chore. I would definitely recommend Commonwealth Volkswagen and Josh to others looking for a Volkswagen. More