Columbia Hyundai

Great experience. Loved Julio our sales person. He made the process quick and easy. Thanks! Loved Julio our sales person. He made the process quick and easy. Thanks! More

Don't buy from this dealer or get service. First if you buy a Hyundai Genesis and you get the 3-month complimentary service it will seem like great. Then after the 3 months are up then you a First if you buy a Hyundai Genesis and you get the 3-month complimentary service it will seem like great. Then after the 3 months are up then you are at the mercy of this dealer due to the fact Hyundai has shut down all service centers in a 50-mile radius. So, you only have this dealer, Lexington, KY or Kettering, Ohio. Now if you need service get ready to wait, no one will call you back only email or text. They keep telling me nothing was wrong with car for 2 years told to turn up radio etc. Then I found there is a bulletin not a recall but a bulletin for my drive train, but they had no clue just keep telling me nothing was wrong. So, I emailed them 7 days ago and still have not heard from them called no one answers so here I sit. The car is worse than when I put it in the shop. Remind you this car is a 2019 with only 45,000 miles on it and garage kept. Do yourself a favor and stay away from here and don't buy a Hyundai anything their case managers/customer service is so bad. Think of the worst customer service/relationship/divorce that is what it is like. I have spoken to several customers at this dealer, and they are very disappointed. Look up at the Attorney General in Ohio this dealer has complaints along with Better Business Bureau. Save yourself please and stay away. More

When I scheduled the recall appointment. I was told 90 minutes. It took 3 1/2 hours. Groups of people who came after me, left before me. I was told 90 minutes. It took 3 1/2 hours. Groups of people who came after me, left before me. More

I have been doing business with Columbia Hyundai of Cincinnati since 2013. I have leased or purchased 3 vehicles during the last 11 years. During this time they have attempted to use technology to impr Cincinnati since 2013. I have leased or purchased 3 vehicles during the last 11 years. During this time they have attempted to use technology to improve the customer experience some have worked most have not. At this time when it comes time to purchase another vehicle I will give them an opportunity to sell me another but it will not be an automatic deal. I consistently have difficulty using the online service scheduler. When I call to schedule a service appointment I get a voicemail message telling me to use the online scheduler. I then leave a message and get a text or phone call response in a reasonable amount of time. The in person service adviser when I brought the car in made no attempt to keep me informed as to the progress on my service request even though he was doing so with other waiting customers. When the work was completed the service adviser told me my car was done and where it was located then directed me to the cashier with no explanation as to what work was completed or recall work not completed and why it was not completed. More

Chuck the salesman for my car did all he could for mehimand the servce dept were great they even gave me a loner car mehimand the servce dept were great they even gave me a loner car More

Service was quick but some confusion with paperwork at end. Took over two weeks to have paperwork sent to my home. end. Took over two weeks to have paperwork sent to my home. More

Cannot contact via any means. No response to phone calls. No response to texts. Had to contact my car sales person to get any answers at all. Still experiencing the worst servi No response to phone calls. No response to texts. Had to contact my car sales person to get any answers at all. Still experiencing the worst service ERVER. I do not yet have my car back. More

received my recall letter made the appointment then after two hours of waiting at the dealership I was told the part was not available Wow two hours of waiting at the dealership I was told the part was not available Wow More

Service was great and they kept me abreasted of what was needed and costs Thanks needed and costs Thanks More

I was able to have an appointment to get my serviced when I needed it, and the car was serviced promptly and ready to go in no time! I needed it, and the car was serviced promptly and ready to go in no time! More