Columbia Hyundai

Thank you to the service provider for their kindness and easy-going manner I really appreciate that. Most of the time I get spoken to like I'm an idiot but he spoke to me like I'm a real person. easy-going manner I really appreciate that. Most of the time I get spoken to like I'm an idiot but he spoke to me like I'm a real person. More

My service advisor walked me though my service perfectly, and repairs were done under his quoted time. and repairs were done under his quoted time. More

Everyone was polite & explained the process. No hard up sell. Work took less than an hour (oil change with filter). Suppose to have had tire rotation but cannot confirm that occurred since not l No hard up sell. Work took less than an hour (oil change with filter). Suppose to have had tire rotation but cannot confirm that occurred since not listed on paperwork. I have asked dealer for clarification. More

Cancelled my valet service the day of the appointment but did not call to notify me. I scheduled the appointment 2 months in advance. I was offered a rescheduled valet appointment in October. (4 months past did not call to notify me. I scheduled the appointment 2 months in advance. I was offered a rescheduled valet appointment in October. (4 months past my service due date). Had to drive from Northern Kentucky to Montgomery for an appointment 2 days later. Service was fine. Not what I expected when I bought my first luxury car a year and a half ago. More

The Genesis service side is pretty weak. .. it takes months to schedule critical maintenance (ie. recalls), impossible to get a loaner car. When I compare the service side of Genesis to othe .. it takes months to schedule critical maintenance (ie. recalls), impossible to get a loaner car. When I compare the service side of Genesis to other luxury car dealers (Lexus, Mercedes), Genesis is by far the worst. Love the car, but would not recommend a Genesis to someone in Cincinnati given Columbia is the only dealer in town. Also, in their inspection they did not find that one of the wiper blades is broken (my bad as I forgot to mention it -- but they should have seen this.... Net, you all have a lot of work to do to get up to "average" service levels. More

They were a bit behind schedule but the work is always top-notch. They are very friendly and accommodating. top-notch. They are very friendly and accommodating. More

I had an engine light come on for a bad fuel injection system. I had to leave town and the service department made sure I had it ready when I returned. I appreciate her efforts and I am happy with the se system. I had to leave town and the service department made sure I had it ready when I returned. I appreciate her efforts and I am happy with the service. More

All great. Service team excellent. Good communication. Easy drop off and pick up. Will use again. Service team excellent. Good communication. Easy drop off and pick up. Will use again. More

Very good experience. Well done. Picked up and delivered right on time.Everyone very helpful. Well done. Picked up and delivered right on time.Everyone very helpful. More

Taken care of and everything was explained to me and the service was done in a timely manner service was done in a timely manner More